Shelana Reed is an Engagement Manager and Certified Scrum Master with over 20 years of experience in program management, team leadership, employee training, and Agile/Scrum methodology. She drives communication and employee engagement. Reed led multiple initiatives to improve processes, operations excellence, and employee development at Transamerica where she worked for over 20 years. She is well-organized, results-oriented, and inspires confidence in others.

1. SHELANA L.REED
(727) 410-7732 shelreed37@gmail.com
Tampa/St Petersburg, FL https://www.linkedin.com/in/shelana-reed
SUMMARY
Driven, dedicated Engagement Manager and Certified Scrum Master with training and coaching expertise in an Agile and
Scrum environment. Extensive background in resource management and team building. Results-oriented, top-performing
and positive professional with proven problem solving skills and adaptability. Well organized and dependable, delivering
quality results on a wide variety of commitments. Inspires confidence in others and fosters relationships with technology
and business professionals at all levels of the organization. Strength Finders-Top 5 Strengths:
Harmony/Positivity/Empathy/Restorative/Adaptability
AREAS OF EXPERTISE:
 Coaching/mentoring  Agile/Scrum/Waterfall  Team Leadership
 Program management  Meeting facilitation  Employee Training
 Requirements Analysis  Workforce Planning  Technical Acumen
PROFESSIONAL EXPERIENCE
TRANSAMERICA, St Petersburg, FL 1995 – 2017
Financial Services
Engagement Manager/ProgramManager
Transamerica Technology- Execution & Integration 2014 - 2017
Drove communication, employee engagement and recognition across multiple teams within the Technology group.
Collaborated with technical managers and internal partners to set strategy and lead action plans to improve processes,
operational excellence, service delivery and employee engagement. Served as main point of contact for external business
partners and internal stakeholders for communicating business partner needs, internal activities and project updates.
 Motivated employees through weekly positive emails, monthly newsletters, coordination of location-specific team and
management events and writing articles for the Technology TransCentral Sharepoint website.
 Collaborated on major initiative to consolidate many divisions into one and simultaneously align team structural changes
within multiple systems. This resulted in a significant improvement to the software set-up for new hires and transfers as
well as enhanced consistency across teams.
 Led the committee for the Leadership Track program which provided development opportunities to more than 25
potential future leaders within the company. Built curriculum, hosted group meetings, mentored staff, and evaluated
participant progress in the program.
 Organized, facilitated, and recorded monthly training webinars providing overviews of new products, new technologies,
and business systems. Created surveys to analyze feedback from staff regarding webinars to improve overall process.
 Coordinated the development of a Skills Assessment database for technology managers to evaluate
technical/professional skillsets of their staff, resulting in the consolidation of multiple resources into a single centralized
platform.
 Collaborated each week with technology managers, team members, and the Project Management Office to ensure
project time for multiple teams were accurately submitted through MS Project Server, resulting in a 25% improvement
in accuracy and timeliness of timesheets.
 Represented the Technology group in communications with HR for workforce planning and hiring of interns.
 Chaired the 2016 Department Fair event put on by the Innovation Ambassador team, bringing awareness to 900
employees of various team efforts around the building. Coordinated, purchased, and awarded prizes to attendees.
ASSISTANT MANAGER, AWD Administration 2008 – 2014
Transamerica EBS Division

2. SHELANA L. REED (727) 410-7732 SHELREED37@GMAIL.COM
Managed and trained a team of ten Business Analysts on the Automated Work Distributor (AWD) workflow system.
Assisted AWD Manager with development and measurement of AWD service level standards, as well as set annual
Variable Pay goals.
 Resolved staff issues quickly and directly to maximize performance and achievement of department goals.
 Aided in multiple sensitive HR scenarios and assisted in establishing consistent and clear documentation practices
and transparency throughout the team.
 Quality reviewed staff project documentation and assessed technical writing capabilities of the team, providing
guidance as needed.
BUSINESS ANALYST, AWD Administration 2008 – 2008
Transamerica, EBS Division
Conducted business process analysis and needs assessments to align AWD workflow solutions with business initiatives.
Conducted coding, testing, and successful implementation of enhancements to business process workflows within various
AWD platforms.
 Prepared technical documents such as Business and Technical Specifications outlining complex system coding
requirements.
 Created and maintained procedural documents and departmental SharePoint website as well as Microsoft Visio
workflow diagrams for multiple processes.
 Enhanced efficiencies by providing support to 800+ company employees including development, research, and
maintenance of departmental workflows.
ADDITIONAL EXPERIENCE
Operations and Compliance Unit Supervisor, Licensing & Compensation Department
Team Leader, Licensing & Compensation Department
Senior Licensing Coordinator, Licensing & Compensation Department
TECHNICAL/SOFTWARE PROFICIENCIES
 MS Office:
Word/Excel/Visio/PowerPoint/Outlook
 Brainshark and Prezi
Presentations
 Brightcove Video Platform
& Analytics
 Survey Monkey  GotoWebinar  SharePoint Administration
EDUCATION
Coursework toward Bachelor of Science – Business in Applied Management
Grand Canyon University, Phoenix, AZ (currently enrolled)
Coursework toward Associate of Arts, Business Administration
St Petersburg College, St Petersburg, FL
PROFESSIONAL ACCOMPLISHMENTS
 Professional Scrum Master
Certification (PSM I)
 Agile Coach/Trainer  Notary Public- State of
Florida
 FLMI, ALMI, ARA, ACS
Certifications- LOMA
 AWD 2.3.4 Expert
Certification
 Innovation Ambassador