This document summarizes Jennifer Zelmer's presentation on moving healthcare practices forward efficiently in Canada. Some key points discussed include: - Currently, Canada is seen as a "country of perpetual pilot projects" where good ideas are tested but don't spread efficiently. - During COVID-19, in-person healthcare visits dropped from 80-90% to around 33% as virtual care increased. - Four common myths about spreading good ideas were discussed, such as the ideas that it takes a hero, all good ideas should spread everywhere, ideas spread on their own, and just needing to try harder. - A collaborative approach is emphasized for spreading ideas, with stakeholders working together rather than a top-down method.

1. Not Just a Land of Pilot Projects:
Excellence in Care with and for
Everyone
Jennifer Zelmer (@jenzelmer)
Longwoods Breakfast with the Chiefs, June 23, 2021

2. Monique Bégin, Laura Eggertson, & Naomi MacDonald
Source: A country of perpetual pilot projects | CMAJ
“When it comes to moving health care practices forward
efficiently, Canada is a country of perpetual pilot projects.”

4. % In-Person Healthcare Visits
Source: COVID-19 Weekly tracking survey, Canada Health Infoway and Leger, 2020.
2019 80-90%
Non-COVID
April 14-21,
2020
COVID
April 14-
21, 2020
40%
~33%

5. 5
Canada

6. cfhi-fcass.ca | @cfhi_fcass

7. 7

8. 8

9. Myth #1: It takes a hero
9

10. 10
Credit:
Wanda,
Residents
of
Avalon
Care
Centre,
Group
Hug

11. Essential Together
• We value and support the role of
essential care partners within our
organization.
• We support patients to identify
essential care partners.
• We are committed to welcoming
back and supporting essential care
partners to safely participate as part
of care teams.
11
Credit:
Jennie
Vegt,
Resident
Portrait
19

12. Myth #2: All good ideas
should spread everywhere
12

13. 13

14. 14

15. Myth #3: Good ideas
spread on their own
15

16. Karla Faig, Department of Health, New Brunswick
Connected Medicine Collaborative
Source: A country of perpetual pilot projects | CMAJ
“If one group had tried this in isolation, it wouldn’t have worked.
This was never a ‘top-down’ initiative. It was always seen as a
true collaborative, with all stakeholders at the table.”

17. Myth #4: We just need to try
harder (or pay more)
17

18. cfhi-fcass.ca | @cfhi_fcass

19. 19

20. 20
Find & promote innovators & innovations
Drive rapid adoption
Build capabilities
Catalyze policy change

21. cfhi-fcass.ca | @cfhi_fcass

22. Examples of Open Opportunities
• LTC+ for Long-Term Care and
Retirement Homes
• Essential Together
• Virtual Learning Series
• EXTRA Leadership
Fellowship
• Clean Your Hands campaign
• Team STEPPS Canada
• Learning Together:
Emergency Shelters &
Substance Use Facilities
• World Patient Safety Day
(coming soon)
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23. Examples of Resources
• Readiness to Spread
Assessment EN/FR
• Readiness to Receive
Assessment EN/FR
• Long Term Success &
Sustainability Guide EN/FR
• Canadian Quality & Patient
Safety Framework EN/FR
• Global Patient Safety Alerts
EN/FR
• Patient Engagement
Resource Hub EN/FR
• A Journey We Walk Together:
Strengthening Indigenous
Cultural Competency in
Healthcare Organizations
EN/FR
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