While some remain focused on immediate outbreak response, others are entering a transition phase, asking not 'when will this end?' but 'how will we carry on?'. We'll explore this evolving 'now normal,' addressing vulnerabilities the pandemic has highlighted and opportunities to move towards better care, closer to home and community...now and beyond.

1. cfhi-fcass.ca | @cfhi_fcass
Jennifer Zelmer (@jenzelmer)
Breakfast with the Chiefs, June 23, 2020
The ‘Now Normal’
Transitions in Health Services
During and Beyond the Pandemic

2. cfhi-fcass.ca | @cfhi_fcass.ca 2
Canada

3. cfhi-fcass.ca | @cfhi_fcass.ca 3
Not When Will
This End …
But How
Will We
Carry On?

4. cfhi-fcass.ca | @cfhi_fcass.ca 4
1. Partnering with Patients & the Community

5. cfhi-fcass.ca | @cfhi_fcass.ca 5
% Hospitals with Accommodating
Visiting Policies
Source: COVID-19 Weekly tracking survey, Canada Health Infoway and Leger, 2020.
2015 32%
Winter
2020
March/
April 2020
73%
0% 73%

6. cfhi-fcass.ca | @cfhi_fcass.ca 6

7. cfhi-fcass.ca | @cfhi_fcass.ca 7

8. cfhi-fcass.ca | @cfhi_fcass.ca 8
2. Better Care Closer to Home & Community

9. cfhi-fcass.ca | @cfhi_fcass.ca 9

10. cfhi-fcass.ca | @cfhi_fcass.ca 10
% In-Person Healthcare Visits
Source: COVID-19 Weekly tracking survey, Canada Health Infoway and Leger, 2020.
2019 80-90%
Non-COVID
April 14-21,
2020
COVID
April 14-21,
2020
40%
~33%

11. cfhi-fcass.ca | @cfhi_fcass.ca 11
Delay/cancel low value care
Enable self-management
Optimize virtual care
Optimize necessary in-person care
Reduce future needs for in-person care

12. cfhi-fcass.ca | @cfhi_fcass.ca 12
3. Re-imagining Seniors Care

13. cfhi-fcass.ca | @cfhi_fcass.ca 13
COVID-Linked Deaths Overall (bars) and
for care home residents (dots)
Canada
Source:https://ltccovid.org/wp-content/uploads/2020/05/Mortality-
associated-with-COVID-21-May-7.pdf

14. cfhi-fcass.ca | @cfhi_fcass.ca 14
The ‘Now’
Normal

15. cfhi-fcass.ca | @cfhi_fcass.ca 15
Resources Mentioned
› Patient partnership in the time of COVID-19: Webinar Series
› Better Together change package & tools
› Much More Than Just a Visitor (report including data cited)
› The New Realities of Culturally Safe Practices in Healthcare During COVID-19: webinar & blog with
resources
› What We’ve Learned (So Far) from High River Meat Plan Outbreak Response: webinar & multi-lingual
resources
› Infoway virtual care resources during COVID-19
› Innovative approaches to shift care closer to home and community
› International LTC Policy Network - COVID-19 Resources
› What We’ve Learned (So Far) from the La Loche, SK Outbreak: webinar
› Advance Care Planning and Serious Illness Conversations
› Innovative approaches to person-centred care in LTC and to embedding palliative approaches to care

16. cfhi-fcass.ca | @cfhi_fcass 16
Questions?