While some remain focused on immediate outbreak response, others are entering a transition phase, asking not 'when will this end?' but 'how will we carry on?'. In this ISQua virtual event, we explored this evolving 'now normal,' addressing vulnerabilities the pandemic has highlighted and opportunities to move towards stronger patient and community partnerships in care, care closer to home and community, and more.

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Jennifer Zelmer (@jenzelmer)
ISQua Virtual Event, July 15, 2020
How Do We Carry On?
Transitions in Health Services
During and Beyond the Pandemic

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Canada

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Not When Will This
End but …
How Will
We Carry On?

4. SOCIETY
STAFF
STUFF
STRUCTURE
SYSTEMS

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1. Partnering with Patients & the Community

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% Hospitals with Accommodating
Visiting Policies
Source: COVID-19 Weekly tracking survey, Canada Health Infoway and Leger, 2020.
2015 32%
Winter
2020
March/
April 2020
73%
0% 73%

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How to Move Ahead

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2. The People Who Provide Care

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Workforce Innovations
Increase
Numbers
Increase
Flexibility
Increase
Availability

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3. Better Care Closer to Home & Community

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% In-Person Healthcare Visits
Source: COVID-19 Weekly tracking survey, Canada Health Infoway and Leger, 2020.
2019 80-90%
Non-COVID
April 14-21,
2020
COVID
April 14-21,
2020
40%
~33%

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Delay/cancel low value care
Enable self-management
Optimize virtual care
Optimize necessary in-person care
Reduce future needs for in-person care

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4. Information & Informatics

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What We Know What We
Don’t Know

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The ‘Now’
Normal

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WHO Euro on
Managing the
Transition
Source:
http://www.euro.who.int/__data/assets/pdf_file/0018/440037/Str
ength-AdjustingMeasuresCOVID19-transition-phases.pdf?ua=1

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Resources Mentioned
› Our World in Data COVID-19 pandemic data resources
› Patient partnership in the time of COVID-19: Webinar Series
› Much More Than Just a Visitor & Better Together: Reintegration of Family Caregivers
› The New Realities of Culturally Safe Practices in Healthcare During COVID-19: webinar
& blog with resources
› Virtual care resources during COVID-19 (from Canada Health Infoway)
› Innovative approaches to shift care closer to home and community
› International LTC Policy Network - COVID-19 Resources
› Health Workforce Innovations in Response to the COVID-19 Pandemic (searchable
database)
› WHO Europe: Strengthening and adjusting public health measures throughout the
COVID-19 transition phases

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Questions?