1. je n a n d la n c e @ y a h o o . c o m ▪ 2 0 7 - 3 5 4 - 4 1 0 3
Jennifer Roberts
Accomplishments
Over 6 years of experience with athenaClinicals.
Helped to transition from old lab compendium to a new compendium and workflow within
athenaClinicals.
4 years experience managing orderable library for athenaClinicals
Professional Experience
Senior Clinical Terminology Associate–athenaHealth, Belfast, ME 2013– Present
Manage and support the orderable library within athena, particularly focusing on lab and
medication orders.
Provide feedback and support to product initiatives for improvements to both streamlined and
classic.
Balance operational work (including cases, mapping projects, email requests) with project work.
Developed POV for ask on order entry questions (AOE) and created collateral to request
functionality improvements to support AOE cleanup.
Clinical Content Associate–athenaHealth, Belfast, ME 2011-2013
Primary operations lead for the team. Managed cases, orderable library, AOE. Created new
templates for many specialties.
Customer Service Center Associate/Analyst–athenaHealth Belfast, ME 2009-2011
Trained clients on the use of athena Collector and Clinicals software. Managed case queue and
resolved cases, while providing prompt, professional service.
Pre-admission testing support –Pen Bay Medical Center, Rockport, ME 2007-2009
Prepared charts for surgical cases based upon admission status. Performed EKG testing,
registered patients, ensured relevant information prepared for anesthesia review.
Pharmacy Technician–Omnicare Pharmacy, Gardiner, ME 2005-2007
Processed and entered orders from long term care facilities for patient prescriptions. Primary
customer service contact for Omnicare for verbal orders/questions from physicians/nurses.
Pharmacy Technician–CVS Bath, ME 2004-2007
Processed orders for ambulatory patients and provided customer service.
Education
BA, Liberal Arts– University of Maine at Augusta, Augusta, ME 2015
Studied Psychology - Bowdoin College, Brunswick, ME 1997-2000
References available upon request