2. THE 5 C’S
Clear
• Is your message clear? Are your 3 purpose clear? To inform, request,
persuade.
Concise
• KISS; Keep it Short and Simple
• Analyze your readers, know what information is known and what is needed.
Complete
• Make sure all the details and news are included
Correct
• Correct grammar, format, punctuation, capitalization, spelling and word usage
Courteous
• Watch your tone, loaded language, punctuation shots.
• Professional writing is polite.
3. CHAPTER 1: THE WRITING
PROCESS
Preparation
Research Organization Writing Revising
4. Preparation
establish purpose, know your audience, determine what you are writing about.
Research
Research your topic
Know important information
Organization
Method of development
Design, layout, format
Outlining
Writing
Write rough draft
Revising
Check grammar, punctuation, effectiveness, purpose
5. CHAPTER 2: WORKPLACE
TECHNOLOGY
Email
Forms and blogs
Memos
Letters
Faxes
Instant Messaging
Conference calls
Smartphones and tablets
Voicemail
Face to Face
Video chat
6. There are always new technologies; attending seminars can help
you learn and better yourself when it comes to using these
different technologies at work.
Depending on what it is you are doing effect the correct medium
some one might want to use.
Emails between employees is a good form of communication, but
it needs to be polite, and professional.
7. CHAPTER 4: CORRESPONDENCE
Audience & writing style
Informal vs. formal style.
Express vs impress
Opening
Identify subject and purpose
Closing
Make sure you have let your readers understand what it is you want them to do once
they fishing reading the corresponded.
8. CONTINUATION
Direct pattern (neutral or good news)
Main point
Explanation of details or facts.
Honey statement
Indirect pattern (bad or sensitive news)
Short buffer statement
Bad or sensitive news statement.
Clarity and Emphasis
List, heading, subject lines.
9. LETTERS
Letter Format
Letter Heading
Inside address
Salutation
Subject line
Body
Complimentary Closing
Writers signature block
End notations
Continuing pages
10. MEMOS
Memo format
Use of heading and list to provide clarity by providing emphasis
No salutation or complimentary closing in memos
Continuing pages
11. CHAPTER 10: STYLE AND CLARITY
Constructing Clear Messages
Awkwardness, coherence, parallel structure, sentence variety
Word Choice Issues
Abstract/concrete words , idioms, jargon
Logic Errors
Lack of reason. Sweeping generalizations, non sequiturs, false cause, biases
or suppressed evidence, fact vs. opinion, loaded arguments.
Biased language
Sexist language
12. CONTINUATION.
Positive Writing
Negative
If the error does not involve data transmission, the backup function will
not be used
Positive:
The backup function is used only when the error involves data
transmissions
13. CHAPTER 7: DESIGN AND VISUALS
Layout and Design
Groupng
Constrast
Repetition
Typography
Typeface and type size
Stype style and emphasis
14. PAGE DESIGN ELEMENTS
• Justification
• Heading
• Headers and footers
• List
• Columns
• White space
• Color
15. CONTINUATION
Visuals
Icons
Captions
Rules
Flowcharts
Graphs
Line graphs
Bar graph
Pie graphs
Picture graphs
16. CONTINUATION
Tables
Table number
Table title
Box head
Stub
Body
Rules
Footnotes
Source line
Continuing tables
17. CONCLUSION
My favorite chapter was chapter 7. I enjoy learning about the
design and layout of a website. I am constantly on different
websites and one of my pet peeves is when the layout of a
website is wrong beyond help.
The video power points stuck with me a lot and it helped
understand the reading more.
19. REFERENCE
The Business Writer’s Companion. 7th Edition. Gerald J. Alred,
Charles T. Brusaw, Walter E. Olio. Bedford/St. Martin’s. Boston
2014.
Canvas chapter videos.