Peter Thomas - Customer Care Business Leader
Personal Information
Organization / Workplace
MicrosoftLocation
Sydney Area, Australia AustraliaOccupation
Senior Manager, Markets Care, ANZ at MicrosoftIndustry
Telecom / Mobile
About
An accomplished Customer Care business leader with over 15 years’ experience in delivering post sales service excellence and delighting customers, mainly gained in the telecommunications and information technology sectors. Most recently worked for Microsoft. Key strengths include team leadership, analytics, fact based decision making, commercial acumen and general management capability. Known by peers as a personable and determined colleague, who is compelled to make a difference in the workplace and get the job done. Key areas of expertise: Team leadership & development Contract management & negotiation Australian Consumer Law Contact Centre operations management Customer Care busines.