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Jean A. Porter
6143 Ridgewood Dr. NE Rio Rancho
505-205-4504
Sasha87111@gmail.com
BEHAVIORAL HEALTH PROFESSIONAL AND BENEFIT SPECIALIST
A record of success supporting clients with behavioral health issues, including: providing counseling,
behavior modification, treatment plans, and creating curricula for group therapy programs. Associates
Degree in Social Work.
15 years experience in the Health Insurance Industry that includes:
 Claims Analyst
 Case Management
 Strong Medicaid and Medicare Background
 CPT & ICD 9 & 10 coding
 Health Contract Compliance
 Billing
 Supervisory and Management experience
 Provided superior Customer Service
 Quality Assurance in Project Management
Education
Associates Degree in Social Work, 2014, CNM, Albuquerque, NM
UNM Continuing Education: Substance Abuse Studies Program. 2015 (completed all 16 core courses)
Continuing my Bachelor’s Degree in Social Work at University of New Mexico, Albuquerque, NM
Work Experience
United Health Care Group- Claims Analyst, Albuquerque, New Mexico. February-November 2016
 Analyzed and processed Medical, Behavioral Health, and Home Health Care claims under the
New Mexico Medicaid contract, Customer Satisfaction being my number one goal.
 Trained for remote work.
 Zero claim or financial errors.
 Met and exceeded monthly goals.
 Billing and Customer Service training.
 Current on ICD 10 coding and CPT.
 Ability to multitask during changing priorities
 Strong Customer Relations
 Able to perform with minimal supervision

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Substance Abuse Counselor, Viewpoint Rehabilitation Center, Rio Rancho, NM, May 2015.
 Developed and ran group for up to 12 clients in different stages of recovery. IOP, Detox, Sober
Living, Inpatient Treatment.
 Created treatment plans, KRAFT and all aspects of ethical participation in helping clients achieve
sobriety.
 Developed programs such as, mindfulness, 12 Step Concepts, Relapse Prevention, Nutrition,
Mentoring, and Trauma work Anger Management for groups.
Client Services Coordinator, Catholic Charities, Albuquerque, NM, May 2014-Jan, 2015.
 Provided transportation and emotional support to elderly and substance abuse populations who did
not have money for transportation. Helped with housing and benefits.
Geriatric Caregiver, Albuquerque, NM, 2010 -2015.
 Cared for elderly, substance abuse patient and Alzheimer’s patient
 Coordinated medications, physician orders and other medical services
 Helped family members care for patients, allowing for in-home treatment
Insurance Health Claims Adjuster, Inc. Dallas, TX. 1993-2007
 Served as Claims Manager, supervising six claims adjusters
 Managed Billing, Managed Care, provided Quality Assurance for Treatment Plans.
 Handled Health Claims, Case Management, Liaison to other insurance companies
 Billing, balancing daily revenues, and formulating training skills for others.