1. JACK A. LaVOIE
723 Terrace Drive
Newport News, VA 23601
(757) 342­6913
Jack.lav930@gmail.com
OBJECTIVE
Obtain a technical/engineering position in which my military experience, advanced training and demonstrated skills
will be a great asset and contribution to the goals and mission of the company.
SUMMARY
▪ Exceptional communicator with demonstrated leadership, problem­solving, organizational and teamwork skills.
▪ Ingenious with manpower, material resource administration and engineering/material management.
▪ Adept in development and coordination of Training Programs/Manuals.
▪ Competent Mechanic used to assuming supervisory responsibilities with excellent results.
▪ Computer literate: Microsoft Word, Windows and the Internet.
PROFESSIONAL EXPERIENCE
March 14 – Present ​Specification Writer 3 AMSEC LLC, Hampton, VA
● Determine the needs of end users of technical documentation
● Study equipment and systems and speak with engineers and provisioners to ensure the manual is as accurate as possible
● Work with technical staff to make products easier to use and thus need fewer instructions
● Organize and write supporting documents for products
● Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
● Standardize content across platforms and media
● Revise documents as new issues arise
● Self­starter who takes ownership of the documentation for a product area, follow through and complete the product
cycle, and report accurate and timely status for all assignments
Feb 13 – March 14 ​Operations​ ​Coordinator Powers Mechanical, Hampton, VA
▪ Developed and maintain Technical Library for Boilers and Chillers.
▪ Direct liaison between Company President and Customer regarding concerns of rental equipment.
▪ Visit sites to ensure equipment is operated and maintained within standards of rental agreement.
▪ Inspect and record conductivity readings and water chemistry to ensure they are within Industry Standards.
▪ Inspect incoming rental units for deficiencies.
▪ Oversee all repairs on rental units.
▪ Train customers on proper “blow down” procedures.
▪ Inspect watersides to ensure no excessive scale build up.
Nov 03 – Dec 12 ​General Manager Express Car Wash, Hampton, VA
▪ Delivered excellent customer service, making sure that good value was provided for each one of them.
▪ Addressed customer inquiries and resolved complaints.
▪ Directed and supervised a crew of 25 employees.
▪ Completed weekly schedules according to payroll policies.
▪ Trained staff to deliver outstanding customer service.
▪ Approved all accounts payable invoices.
▪ Answered employee questions and resolved any issues.
▪ Conducted new employee orientation to foster positive attitude toward organizational objectives.
▪ Identified staff vacancies and recruited, interviewed and selected applicants.
▪ Identified design, process and equipment options to satisfy client needs, minimize costs and limit potential operational
problems.
▪ Troubleshot equipment problems using tools such as multi­meters and general hand­tools.
▪ Responsible for a $1,470,000 annual budget.

2. Aug 00 – Nov 03 ​Service Engineer Schiller Service Corp., Hampton, VA
▪ Provide field technical/repair support and document all training and work performed.
▪ Interpret electrical, pneumatic and hydraulic schematics and design test protocols to facilitate operational functionality.
▪ Perform customer training on all facets of crane maintenance and operation.
Jul 99 ­ Aug 00 ​Maintenance Manager​ Residence Inn, Williamsburg, VA
▪ Managed the planning, coordination and execution of all maintenance for a 108­room facility.
▪ Supervised and conducted performance evaluations for a staff of nine personnel.
▪ Managed an operating budget in excess of $100K.
▪ Company liaison for all sub­contractors on site.
10/74 ­ 07/99 Mechanic/Supervisor U.S. Navy
▪ 24­year Naval career in Engineering as a Mechanic/Supervisor troubleshooting and performing necessary repair and
maintenance to marine propulsion equipment, associated auxiliary systems and other shipboard systems to include (but
not limited to):
Diesel Generators JP5 Fuel Systems Hydraulic Steering Systems
Cargo Elevators Steam Systems Heating Systems
AC Systems Sewage Treatment Systems Deballast Compressors
Forklift Trucks Shipboard Laundry Systems Refrigeration Systems
▪ 18 years project management and supervisory experience of up to 150 personnel and five Work Centers.
▪ Served onboard seven afloat units (totaling 16 years); three years as Company Commander (Naval Technical Training
Center, Meridian, MS), three years assigned to Shore Intermediate Maintenance Activity (SIMA) Little Creek, VA.
Management
▪ Personally supervised replacement of three underway replenishment (UNREP) sealed hydraulic transmissions (without
outside assistance) clearing three major UNREP Casualty Reports (CASREPS) during an extended Mediterranean
deployment onboard USS SAVANNAH (AOR 4).
▪ Managed USS SAVANNAH’s Deck Department $30K repair allowance; recognized for always being within budget
and with parts on hand for needed repairs.
▪ Developed a new Preventive Maintenance Schedule (PMS) technique for cargo­winch anti­slack device rollers
ultimately increasing their life four­fold and providing cost savings of thousands of dollars.
▪ Company Commander (CC) in the Integrated Training Brigade (ITB); oversaw the military organization and physical
training of approximately 7,000 students (annually) over a three year period; supervised 12 junior personnel.
▪ Commended for being the only CC ever to earn 12 consecutive zone inspections, eight personnel inspection flags and
maintaining the lowest disciplinary rate of any company in the regiment.
▪ Effectively served as leading CC during the absence of the Battalion Adjutant ensuring smooth operation.
▪ Instrumental in the development of a formal ITB course; ultimately approved for use by the Chief of Naval Technical
Training.
▪ Received “Sailor of the Year” for 1987, NTTC Meridian, MS.
▪ Leading Supervisor of the Auxiliary Division, USS SAIPAN (LHA 2); responsible for proper operation/maintenance
and preservation of steam/heating systems, ballasting and sewage treatment systems. Conducted over 35 operations
and four major amphibious exercises without a major casualty. Managed and tracked 56 divisional jobs involving
major repairs to elevator machinery, emergency diesel generators and steering gear during a major repair audit.
▪ Assisted in coordinating the transition of the USS PLATTE (AO 186) from overhaul to a fully operational combat
logistics unit.
▪ Managed the Pump Repair Shop, (SIMA Little Creek, VA) for a seven­month period; supervised the overhaul of
various types of impeller and positive displacement pumps (150 pumps) in a two­month period, setting a record for the
Production Shop.
▪ Assigned as a Division Officer; provided administrative and technical support for 135 personnel and five Work
Centers.
▪ Instrumental in the procurement of two lathes and a large milling machine without further cost to the Navy through
reutilization of industrial plant equipment from decommissioning units.
▪ Commended for expert coordination and supervision of the reconstruction of the diesel engine (dynamometer) stand;
saved $24,500 by completing the renovation with only $3,400.
▪ Quality Assurance Program Manager overseeing all aspects of QA testing and inspection.
▪ Skilled at budget implementation/cost control management.
▪ Trained and qualified as a DoD Equal Opportunity Advisor.
▪ Certified Master Training Specialist.
▪ Two years field service operation/maintenance of cranes.

3. Quality Assurance
▪ Planned and executed the merger of SIMA Little Creek with the Intermediate Maintenance Activity (IMA), Norfolk
with no loss of QA support.
▪ Organized and executed a complete IMA self­audit involving 27 Inspectors in 44 audit areas resulting in the
identification of over 150 discrepancies.
▪ Assumed the additional responsibility of SIMA’s QA Officer; a billet ordinarily filled by a Lieutenant.
▪ Spearheaded efforts to prepare for Commander Naval Surface Force Atlantic Fleet (COMNAVSURFLANT) IMA
audit; resulted in an overall grade of “outstanding” – highest ever achieved in SIMA’s 28­year history.
▪ Developed an intensive training program to qualify additional QA Inspectors to exceed minimal requirements.
Maintenance
▪ Regularly troubleshot, performed corrective and preventive maintenance/repairs to JP5 fuel systems, ship’s service
diesel generators, boilers, evaporators, hydraulic steering systems, pumps, valves, galley and laundry equipment.
EDUCATION/TRAINING
John Crane Mechanical Maintenance Course Liebherr Werk Ehingen Crane Operator
Maintainer Boiler Water/Feed Water Supervisor Mechanical and Hydraulic Maintenance School
600PSI Boiler Supervisor Instructor Training Course
Ship’s Service Turbo Generator Maintenance Pump Maintenance Course
3M Maintenance Coordinator Course SNAP II Ship’s System Coordinator
Machinist Mate Class “A” School