1. Eric M. Bucklin
ericmbucklin@gmail.com​ ​-​ ​(510) 331-1452 - ​LinkedIn
SKILLS
I am an excellent, team and customer-focused technician and engineer with a background in
information-technology, project management and client services. I utilize the tools and
experiences from my diverse cross-discipline career to create a unique, efficient and
compassionate approach to the support of end-users and projects I manage. I have extensive
experience in a multitude of technologies designed to bolster the productivity of your remote
and on-site staff.
EXPERIENCE
Telnexus, Berkeley, CA​ - Technical Operations Manager
June 2014 - July 2016
● Performed full-service end-user/organizational support in networking and Windows
server operating systems.
● 10+ years of experience in customer service 6+ years providing technical support.
● Extensive Microsoft Office Suite support: Office 365, Office 2003 - 2016
● Extensive knowledge and experience in implementing SMB/Enterprise network systems.
● 4+ years of experience in technical support roles ranging from Tiers I-III and engineering.
● Primarily focused on customer service excellence and vendor services integration.
● Vendor Specific Support: Microsoft, Apple, Cisco Meraki, Cisco, Dell and more…
● Performed site documentation and analysis, infrastructure design, sales and purchasing.
● Coordinated with vendors, clients and internal resources to develop and implement
projects to meet our client’s operational goals.
● Implement strategic business development strategies with vendors and clients.
Pleasanton Computer Repair, Pleasanton, CA​ - Lead Technician
August 2012 - June 2014
● Successfully managed team of 5 Technicians and 2 Office Support persons.
● Extensive experience in SMB network design, installation and maintenance.
● Cross platform/environment end user support in Windows and Mac OS X
● Trained technicians and clients in implementation and use of various technologies and
tools to bolster productivity in cross-discipline environments.
● Coordinated and worked with developers at RepairShopr to integrate custom
CRM/Ticketing solution.
EDUCATION
Devry University, Fremont, CA ​- A.A.S. Network Systems Administration
December 2013