unit 1 part 2 role of project manager - Kavi (1).pptx

Department of Electronics and Telecommunication
Engineering
Academic Year 2022-23 – Semester II
Third Year of E & TC Engineering
(2019 Course)
14/05/2023
Prof.Kavita V. Ghuge
304193: Project Management
Prof. Kavita V. Ghuge

Teaching Scheme: Number of Credits :3
Theory: 03 Hrs. / week
In-Sem (Theory): 30
Marks
End Sem (Theory):
70 Marks
14/05/2023

Basics of Project Management:
 Definition of Project,
 The Project Life Cycle,
 Definition of project management, Need of Project management,
 Project Management process and its importance,
 The Project Manager (PM),
 Phases of Project Management Life Cycle,
 Project Management Processes,
 Impact of Delays in Project Completions,
 Essentials of Project Management Philosophy,
 Project Management Principles.
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Who are Project Managers?
A project manager is the person responsible
for leading a project from its inception
to execution.
They are
 organized,
 passionate and
 goal-oriented who understand what projects have in common,
and their strategic role in how organizations succeed, learn and
change.
This includes planning, execution and managing the people, resources
and scope of the project.
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They are accountable for
 The entire project scope,
 The project team and resources,
 The project budget, and
 The success or failure of the project.
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Project manager responsibilities
A project manager, with the help of their team, is charged with
multiple responsibilities that span the five project phases of a
project life cycle (initiating, planning, executing,
monitoring, and closing) below.
The project management phases intersect with 10
knowledge areas, which include
integration, scope, time, cost, quality, human resources,
communication, risk procurement, and stakeholder management.
https://www.cio.com/article/230682/what-is-a-project-manager-the-lead-role-for-project-success.html
14/05/2023

What are the six responsibilities of the project manager?
Project management responsibilities are
 to look over the team,
 manage client expectations,
 build a project plan,
 manage the delivery of outcomes,
 schedule tasks, and
 delegate assignments.
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Project management skills
 Effective project managers need more than technical know-how.
 The role also requires
 a strategic business mindset,
 team building and confliction resolution capabilities, and
 change management expertise, among other key skills in high
demand.
 At a base level, project managers must exhibit
 leadership,
 be able to motivate team members,
 prioritization, and
 problem-solve.
 Adaptability is another key non-technical skill project managers must
have to succeed. Soft skills of effective project leaders can also help
project managers excel in this highly sought after role.
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What Are Project Manager Skills?
Project managers need a variety of skills to plan, procure, and execute a
project, making sure everything is on track and that everyone involved is
working to their full potential.
If there are any issues, delays, or problems, the project manager is the point
person to work with the client or company to review how to fix those issues.
They are not involved in the hands-on work but instead make sure progress
is being made and keep everyone on task.
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Top Project Manager Skills
 Project managers streamline processes, manage the work of dozens or even
hundreds of people, and keep production on schedule.
 The job requires extensive soft skills, including communication and
organization, to succeed.
 Here are some of the top skills necessary to be successful:
 Communication
 Leadership
 Management
 Negotiation
 Organization
 Problem Solving
 Budgeting
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01
SKILL
LEARDERSHIP 02
SKILL
COMMUNICATION
03
SKILL
CONFLICT MGT 04
SKILL
RISK
MANAGEMENT
06
SKILL
TEAM
MANAGEMENT
05
SKILL
NEGOTIATION
07
SKILL
SCHEDULING PM’s
ESSENTIAL SKILLS
14/05/2023

Communication
 Project managers spend most of their time communicating with staff,
reporting progress or problems to clients, or negotiating with vendors.
Verbal and written communication skills are key to success.
 Project managers may be called on often to give presentations, so it is
important to be comfortable using presentation software and speaking in
front of large groups of people. Plus, project managers can take on a bit of
a cheerleader role, helping to motivate colleagues and keep different
teams working together smoothly.
 Some examples of the specific communication skills this role calls for:
1. Presentation Skills 2. Written Communication (Emailing,
3. Reports, and so on) 4. Verbal Communication
5. Active Listening 6. Ability to Clarify and Paraphrase
7. Stress Tolerance 8. Conflict Management
9. Nonverbal Communication (Empathy, Friendliness, Motivation, etc.)
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Leadership
 The ability to lead and motivate a team is critical to furthering any project.
 Project managers need to resolve personality conflicts and boost team
spirit while also guarding against late or sloppy work.
Some of the specific in-demand leadership skills the role calls for
include:
 Motivation
 Team Building
 Conflict Resolution
 Relationship Building
 Scheduling
 Critical Thinking
 Decision Making
 Displaying Good Judgment
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Management
To work effectively, managing people is essential.
From delegating work to holding individuals accountable, it's a project
manager's responsibility to set goals, evaluate performance, and encourage
collaboration.
When it comes to managing people, some of the required skills
include:
 Coaching
 Collaboration
 Delegating
 Organizing
 Planning
 Coordinating 14/05/2023

Negotiation
Project managers will negotiate with clients on an appropriate schedule
and scope of work.
They will bargain for certain resources and manpower.
Knowing how to negotiate to get what they need to succeed and keep
everyone involved satisfied is a skill developed and improved through
experience.
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Organization
 Project managers are unlikely to be successful if they are sloppy or
forgetful.
 Because they are juggling so many different aspects, they need to be
organized in both their professional and personal lives.
 It's important for project managers to develop an organizational system,
whether it's an electronic note-taker or a paper planner, to keep all of the
details on top of mind.
 This may involve being skilled with
Calendars
Project Management Software
Schedules
Time Management
14/05/2023

Problem Solving
 Issues that need attention regularly come up for project managers, and
it's their duty to predict potential problems in advance and brainstorm
solutions in case these issues arise.
 Having backup plans and alternatives available can prevent costly delays
and keep work on track.
 Most risks are not urgent if they are anticipated.
 However, not every issue can be predicted, so it's also important for
project managers to nimbly deal with unexpected problems and make
sure that minor issues do not turn into major setbacks.
14/05/2023

Budgeting
 All projects are going to have a fixed amount of funding available to them.
 It's a project manager's responsibility to develop a budget for that money
and make sure it is being followed closely.
 This is a skill that requires experience.
 Only with time spent working on large projects can managers develop the
knowledge necessary to know where costs likely will mount and where
savings can be found.
https://www.techopedia.com/definition/677/project-manager-
pm
https://www.pmi.org/about/learn-about-pmi/who-are-project-managers
https://www.cio.com/article/230682/what-is-a-project-manager-
the-lead-role-for-project-success.html
14/05/2023

What is delay?
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Causes of
project
delays
Internal
Causes
External
Causes
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Types of
delays
1
Critical
Non-
critical
2
excusable
Non-
excusable
3
Concurre
nt
Non-
concurren
t
4
Compensa
ble
Non-
compensa
ble
14/05/2023

 Critical or non-critical
 Critical delays: The delay interferes with the total time
frame
 Non-critical Delays: The delay does not interfere with the
total time frame
 Excusable or non-excusable
 Excusable delays: Delay caused by the client, e.g. the
owner denies access to the site or Delay caused by strike,
fire, unusual weather etc.
 Non-excusable delays: Delays caused by the sub-
/contractor, e.g. not enough manpower on site to complete
the job in time. 14/05/2023

 Concurrent delays:
 Two or more delay events occur at the same time or overlap
to some degree.
 At least one of the delays has to be caused by the contractor
and one by client.
 Non-Concurrent delays:
 Delays do not overlap.
 The client’s failure to provide to coordinate several prime
contractors
 The client’s failure to provide adequate access to the project
 Change orders placed by the client
 Any interference by the client
 Delays caused by a third party under the control of the
client
14/05/2023

A personal Project Leadership Philosophy is a summary of
 the guiding principles,
 beliefs, and
 practices that shape the way you lead projects and teams.
...
The key is to get this philosophy on paper so that you can
consciously and purposefully consider how you might
improve or adapt your style to be more successful
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A personal Project Leadership Philosophy is a summary of
 the guiding principles,
 beliefs, and
 practices that shape the way you lead projects and teams.
This philosophy should not be static—our industry, our company, our
mentors, and our experience should always be influencers of our
approach.
Project philosophies can look any way you would like them to, so long as they
capture meaningful information about the experiences, assets, and liabilities
you bring to the role—and how you intend to leverage or mitigate those for
greater success.
14/05/2023

Principles of Total Quality
Management
The Principles of Total Quality Management are: Quality
Management Principle (QMP)
1. Customer Focus
2. Leadership
3. Involvement of People
4. Processes Approach
5. System Approach
6. Continual Improvement
7. Factual Approach to Decision-Making
8. Mutual Beneficial Supplier Relationship. 14/05/2023

 In the mid-1990s,
 the eight basic principle or elements of total quality
management (TQM) was proposed by some well-known
philosophers (Evans, 2013).
 These eight principles of TQM entirely work together to
develop the process and to yield satisfaction for the customers.
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Principle-1: Customer Focus
 The first and prime principle of total quality management
(TQM) is to focus on the customers who are buying the
products and services as well as potential customers.
 Customers are the people who justify the quality of the
products and services.
 Customers will feel that they have spent their money on a
quality product if it can last long to fulfill demands.
 You can exceed customer satisfaction only when you know
their demands, so align company objectives with the client’s
needs.
14/05/2023

Principle-2: Leadership
 Leadership is essential in maintaining unity among employees
to achieve interdependent goals (Evans, 2013).
 Although there are mainly three types of leadership in the
industry,
 the democratic leadership style is the best to perform well.
 Leaders can form a convenient environment to work effectively
inside the organization, in which all employees work to achieve
the organization’s goal.
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Principle-3: Involvement of People
 People from every level in the organization give their all-out efforts,
dedication to the organization’s profits.
 The total employee commitment enables the industry to develop
productivity, process, and raise sales growth. So, all the employees in the
organization have to be well-trained, committed, and dedicated to achieving
an interdependent goal on time. The industry needs to create a responsive
environment where every employee will be motivated to complete the task
properly. The activeness, motivation, and retention of the employees can
yield customer gratifications. The involvement of people can produce
effective teamwork. According to Evans (2013), three types of teamwork are
vertical, horizontal, and inter-organization.
14/05/2023

Principle-4: Processes Approach
 The company needs to improve the process consistently to yield good
output.
 A good result of the business from the processes approach can bring
customer satisfaction.
 Hence, TQM focus on the process approach strongly to assure the
quality of the product or service.
14/05/2023

Principle-5: System Approach to Management
 The total quality (TQM) highlights executing the strategy in a
systematic approach.
 The industry makes a proper plan of implementation, and they
collect data while applying those processes.
 The International Organization for Standardization (ISO) describes
this principle as:
 “Identifying, understanding, and managing interrelated
processes as a system contributes to the organization’s
effectiveness and efficiency in achieving its objectives.”
14/05/2023

Principle-6: Continual Improvement
 Continual improvement of the process is an essential step for every industry
to make their customer are satisfied.
 Therefore, TQM assists the company in keeping watching the constant
improvement of the system to improve the service and product of the
industry.
Principle-7: Factual Approach to Decision-Making
 It eases the way of making decisions based on the information collected from
data.
 Making a decision based on the fact is an effective way to achieve customer
satisfaction.
 This principle uses the actual method to collect and analyze data.
14/05/2023

Principle-8: Mutual Beneficial Supplier Relationship
Usually, a business is conducted by multiple combined departments, and
each of the departments is assigned individual tasks, although the function
of these departments is interconnected. The total quality management
process helps all sections work combined to achieve an interdependent
objective. The company uses visual aids and flowcharts to understand how
employees perform perfectly. Executing total quality management (TQM) is
not easy; TQM represents a significant cultural shift, so the company needs
to implement it slowly and accurately (Evans, 2013).
14/05/2023

In addition to the eight principles, effective communication is the
fundamental principle to conduct business successfully. Everybody in the
company has to be conscious of the plan, method, and strategy to achieve
a goal. The risk of failure can increase due to the communication gap.
However, Effective communication reduces silos and increases coordination
and cooperation. Make sure that every employee is aware of their duty and
involve them in the decision-making session. It will motivate the
employees, letting them know that they are contributing to the industry.
14/05/2023

The advantages of Total Quality Management Principles.
At first, Japan identified the advantages of total quality management
(TQM) in the mid-1950s. After a few decades, the benefit of the TQM had
been disclosed all over the world. The most important benefits of the
TQM are:
 Firstly, Develop the quality of products and services to satisfy
customers.
 Secondly, Motivate employees morally.
 Thirdly, Boost productivity in the organization.
 Fourthly, Reduce production costs and faults.
 In addition, Raise profits margin.
 Further, Make processes more efficient and reliable.
 Moreover, it Involves employees.
 Additionally, it Improves the condition of the work environment.
 Finally, Improve the communication process. 14/05/2023

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