Organisational excellence models define the principles and best management practices that are common to high performing organisations. But only 10% of all the working population knows about it! Global excellence practitioner, Dawn Ringrose, shares tips on how organisations can apply best management practices and reap the benefits. www.promapp.com

1. The impact of leadership on a culture of innovation l www.promapp.com
Is Your Organisation The Best It Can Be?
Host: Thomas Lorenzo
Account Executive, Promapp
Webinar Presenter: Dawn Ringrose,
Global Excellence Practitioner

2. Is Your Organization
The Best It Can Be?
Current state? Desired future state?

3. Webinar Highlights
1. Excellence models, a well kept secret
2. Global research that provides validation
3. Principles and best management practices that
comprise an excellence model
4. Tips to assist with successful implementation
2

5. Global Research on
Excellence Models
5
Over 20 years of validation

6. Canada
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7. Canada
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 Canada has tracked the performance results of
award recipients and noted improvements in:
– Employee turnover
– Cost savings
– Customer and employee satisfaction
– Cycle time
– Price savings to client
– Injuries
– Employee pride
– Trust in leadership
(Source: Stoehr, 2011)

8. United States
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9. United States
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 A study in the United States compared the
benefits received by award winners from 2007 to
2010 with the cost of operating the program and
reported a benefit-to-cost ratio of 820:1
(Source: Link, Scott, 2011)

10. United States
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 Role model organizations across sectors:
 Manufacturing
 Service
 Small business
 Health care
 Education
 Non-profit
 Realized good ROI on financial returns and
customer and workforce satisfaction
(Source: Baldrige Performance Excellence Program, 2011)

11. Europe
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12. Europe
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 A study examined award winners against
comparison companies of similar size and
industry sector over an 11 year period and found
award winners experienced higher:
– Increases in share value
– Average growth in sales
– Reduction in costs
– Increases in operating income
– Other accounting measures
(Source: Boulter, Bendell, Abas, Dahlgaard, Singhal, 2005)

13. Australia
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14. Australia
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 Case studies undertaken with 8 local government
councils facing similar challenges
 Councils used the model to assess and improve their
organization
 Now understand the model can be used to improve
any aspect of their organization
Source: Pattison, 2011)

15. Asia
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16. Asia
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 Recent research on the impact and value of
business excellence in India, Japan, Singapore,
Taiwan, Thailand
 Companies reported that excellence model(s):
– had a major impact on their competitiveness and
performance
– were relevant for long-term competitiveness and
sustainability
– award programs were important for recognition but
the prime motivator was to become “world-class”
(Source: Centre for Organizational Excellence Research)

17. New Zealand

18. Worldwide
Many countries have a national quality or
organizational excellence award
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19. Principles and Best
Management Practices
Common to high performing organizations

20. 20

21. Principles
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1. Leadership involvement
2. Alignment
3. Focus on the customer
4. People involvement
5. Prevention based process management
6. Partnership development
7. Continuous improvement
8. Data based decision making
9. Societal commitment

22. Best Management Practices
Across Key Management Areas
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1. Governance
2. Leadership
3. Planning
4. Customers
5. Employees
6. Work Processes
7. Suppliers and Partners
8. Resource Management
9. Continuous Improvement & Performance
Measurement

23. Tips for Successful
Implementation
Based on practical experience and
reflections from award recipients

24. Tips for Success
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 Remember leadership commitment paves the way
 Use a tried and true process
 Use a variety of methods to make the excellence
journey enjoyable and maintain momentum
 Emphasize this knowledge is valuable for everyone

25. Want more info?
Download the Organizational Excellence
Framework publication for free & try the teaser
assessment.
http://organizationalexcellencespecialists.ca/

26. The impact of leadership on a culture of innovation l www.promapp.com
@promapp
Questions?
www.promapp.comdawn@organizationalexcellencespecialists.ca