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Organizational Theory GBA 603 Presentation


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Organizational Theory GBA 603 Presentation

  2. 2. Contents Baldrige Award Mission & Criteria Company Comparison Leadership Strategic Planning Customer Focus Performance Measurement & Analysis Workforce Focus Process Management Results Conclusion
  3. 3. Baldrige Award The Baldrige Programs mission is to improve the competitiveness and performance of U.S. organizations The award is given annually by the National Institute of Standards and Technology (NIST) to organizations that show excellence in the following areas: Strategic Customer Leadership Measurement Planning Focus Workforce Process Results Focus Management
  4. 4. Company Comparison HONEYWELL Tyco MANUFACTERING & TECHNOLOGIES LLC InternationalHeadquarters (U.S.) Morristown, NJ 2 Princeton, NJGlobal Revenue 1 36 billion 2011 17. 4 billion 20111Employees 130,00 worldwide 100,000 worldwide 2,704 FM&T1 2011EstimateSource: Tyco.com22012EstimateSource:
  5. 5. LeadershipCommunication Open–door policy and information sharing Skip Level Meetings and Ask the FM&T PresidentVision and Values To be the most admired team within the United States National Nuclear Security Administration (NNSA) Enterprise Alignment Process (EAP)Focus and Action Management Assurance ProgramTyco International Opportunity for Improvement  Model Ethical Behavior  TYCO Guide to Ethical Conduct
  6. 6. Strategic PlanningHoneywell Strategy Implementation Gather information from customers, employees, and managers Data and Implementation Assessment Models Quarterly Feedback ReportsTyco Strategy Strength Core Values are integrity, accountability, teamwork and innovationTyco Strategy Weakness Implementation of Strategic Plan
  7. 7. Customer Focus Honeywell FM&T Customer Centric Approach DRIVE VOICE OF CUSTOMER CUSTOMERENGAGEMENT Product Offering Customer Listening Customer Support CUSTOMER Measure Customer Engagement Building Customer Culture Monitor Customer SatisfactionSource:NIST website
  8. 8. Measurement, Analysis, andKnowledge ManagementPerformance Measurement & Analysis Selecting Performance Measurements  Balance Score Card  Performance Goals and Ranges  Comparative Data Level
  9. 9. Measurement, Analysis, andKnowledge Management(continued)Tyco Performance Measurement Analysis Measurement strength in performance data of operational performance for key products and services, regulatory compliance, and customer satisfaction Monitoring and Measurement of Customer SatisfactionOFI Integration and Implementation Data Management Methods Manufacturing Resource PlanningAction Planning
  10. 10. Workforce FocusHoneywell FM&T Tyco InternationalExcellent Quality (HOS) Teamwork Culture (OFI)Strong Employee Involvement Operational Excellence (OFI)Award Programs Safe Work EnvironmentSteering Committee Safety Culture & Environment, Health & Safety (EHS)Health Training (ELMS) management SystemGood Horizontal RelationshipsWorkforce Satisfaction Surveys
  11. 11. Process ManagementHoneywell FM&T Sigma Six Process Project relation to business strategy Measuring understanding Analyzing alternative concepts Designing a robust process Verifying a plan to ensure performance Reviewing a process to determine any improvementsTyco International OFI adopting the Sigma SixProcess
  12. 12. Results HONEYWELL FM&T TYCO INTERNATIONALSales 72% increase 9% increaseInitiatives Continuous execution Improvements in data and monitoring of management, monitoring strategy daily and and measuring quarterlyBaldrige Award Recipient experienced Improved organizational high performance and systems and success implementation of the Baldrige Criteria to achieve performance excellence
  13. 13. Conclusion The Baldrige Program raises awareness about the importance of performance excellence in driving the U.S. and global economy, provides global leadership in the learning and sharing of successful strategies, performance practices, principles and methodologies. Honeywell FM&T is an exemplary role-model of an effective and efficient organizational management system. Tyco International has opportunities for improvements and once implemented can be a recipient of the Baldrige Award.
  14. 14. References Daft, R. L. (2010). Organization Theory and Design (10th ed.). Mason, OH: South-Western Cengage Learning Baldrige National Quality Program, Honeywell Federal Manufacturing & Technologies profile, Retrieved from Baldrige Performance Excellence. Criteria for Performance Excellence. Retrieved from Baldrige Performance Excellence. Malcolm Baldrige National Quality Award. Retrieved from Baldrige Self-Analysis Worksheet. Retrieved from CNN Money. Honeywell International. (2011). Retrieved from Honeywell International Inc., (2012) Retrieved on August 31, 2012 from Honeywell Company Overview. (2011). Retrieved from Tyco International (2011) Annual Report. Retrieved from Tyco Electronics. (2008). Industrial Components and Application Guide. Retrieved August 27, 2012 from Tyco Electronics.(2008) Global Quality Management System. Retrieved on August 27, 2012 from