1. INDRANEEL PAWAR
Phone: +91 9819477368; Email: pawar_indraneel@rediffmail.com
HEADLINE
SALES AND MARKETING/ SERVICE MANAGEMENT PROFESSIONAL
SUMMARY
An enterprising business leader with 24 years of experience in conceptualizing and implementing strategies for new
business development propositions, service operations, client relationship management, process development &
improvement, promoting products for business excellence, tie-ups with channel partners and distributors to acquire new
accounts, achieving service delivery objectives, establishing & leading profit centre operations and team building &
leadership growth within the organization. I am proficient in conceptualizing business plans and maintaining high
standards of customer service with quality & service norms.
While working across diverse business environments, I have enhanced business and revenue by setting up profitable
business operations, identified & eliminated operational deficiencies. I am experienced in driving new business though
key accounts and achieving business growth objectives, conceptualizing strategies to steer service operations, measuring
and maintaining customer satisfaction levels, designing & implementing service strategies to rejuvenate customers’
confidence in product quality, performing root-cause analysis of defects and developing & improving processes to prevent
any reoccurrences and defective issues.
To set long term direction for the company to generate high revenue and profit and improve customer satisfaction and
retention ratings, I have developed high caliber teams and ensured they embrace a “client first” mind-set. With prior
experience of 24+ years in Sales and Marketing, Service Operations, Client Servicing, I am confident to carry forward any
company’s objectives with sufficient ease.
KEY SKILLS
Sales and Marketing ● Strategy Planning & Execution ● Marketing Strategies ● Operational Excellence ● Channel
Management ● Client Relationship Management ● Brand Building and Positioning ● Product Management ● Profit Centre
Operations ● Operations Management ● Process Management ● Client Relationship Management ● Enhancing Client
Satisfaction ● Service Operations ● Team Leader
EXPERIENCE
Company Name – Leoch Batteries IndiaPvt Ltd, May 2014 – till date
Title – General Manager – Telecom sales
Description –
 Looking after sales in Western India covering States of Maharashtra, Gujarat, Madhya Pradesh & Chhattisgarh and
developing the channel network in the West Zone.
 Administering Lithium Ion Batteries potential business encompassing PAN India and liaising with the factory team for
Tender related technical & commercial documentation.
 Responsible for the brand empanelment – Leoch Brand Empanelment in BFSI, OEM segment.
 Addressing tender enquiries for Nepal Telecom and managing the new segment – White label Motor Cycle batteries
 Aligning business strategies with organization’s goals to develop profit generation plans/ strategies
 Devising sales plans that will identify, quantify, and address new business opportunities consistent with overall
company’s strategy
 Enhancing revenue and margins by streamlining marketing strategies as per the competitive analysis
 Conceptualizing plans for product management, positioning and brand management

2.  Designing, planning and executing marketing initiatives as well as promotional schemes and campaigns to facilitate
brand leveraging and increase market penetration
 Explore new business opportunities through systematic prospecting to generate business enquiries.
 Analyzing, tracking competitors’ activities and providing valuable inputs for product enhancement and fine tuning
sales & marketing strategies
 Cultivating relationships with the team members to build employee value and ensure value-added business activities
 Identifying, appointing, managing and training channel partners to enhance profit generation
 Monitoring business processes to increase client acquisition and retention and transforming team initiatives into new
revenue generating lines of business
Achievements-
 Initiated the White Label motor cycle batteries business for Leoch India.
 Carried out Leoch brand empanelment in Emerson, Delta for SMF Batteries successfully
 Performed Lithium Ion Batteries – Brand empanelment in Delta, Emerson, Schneider and other UPS OEMs for
National Insurance Corporation Tender.
 Identified and developed a channel Partners for Sales of Leoch Brand
Company Name – Global Power SourceIndiaPvt. Ltd, June 2012 – April 2014
Title – Vertical Head – Telecom & SystemIntegration
Description -
 Handled the sales and brand promotion of Rocket Brand 2 volts batteries, Lithium Ion batteries in Telecom sector &
special purpose batteries, Tubular Batteries and Battery Monitoring System for the existing customers.
 Managed ROM region for other sales activities
 Looked after the tender enquiries for neighbouring countries like Nepal (Already won a tender for Nepal telecom),
Bangladesh, Pakistan & promote Rocket 12 V UPS Batteries in new segments where GPS presence was absent
 Nurtured productive relations with the customers to ensure repeat business opportunities
 Spearheaded sales and marketing operations to achieve sales & profitability targets by managing products
 Proficient in developing and enhancing business and identifying business opportunities and potential clients in
targeted segments for secure profitable business
 Generated business from various channels for the company while establishing healthy business relations with clients
for securing repeat business and worked towards solving their queries and complaints efficiently
Achievements -
 Influenced INDUS for trials of Lithium Ion batteries instead of conventional VRLA batteries to reduce DG run time &
CO2 emissions.
 Obtained a tender from Nepal Telecom for their BTS batteries worth US$ 1.23 Lakhs.
Company Name – HBL Power Systems Ltd, June 2007 – June 2012
Title – SeniorManager - Sales
Description -
 Managed Telecom & UPS verticals in West Zone till March 10.
 Accountable for managing GTL Group companies, Vodafone / Idea / WTTIL (Now Viom) Corporate HQs, circle offices
of other telecom operators and Emerson/ DB as key accounts.
 Led and directed a sales team of 5 persons & commercial assistants for handling customers like DB, Hirel and Telecom
operators like Idea, Vodafone and other IP 1 in WZ.
Achievements -
 Directed the Regional Level Sales (Direct & Channel) network for HBL Power Systems Ltd.
 Registered the business of around 200 Crores from key accounts within a span of 2 years.
 Influenced and supplied Tubular Gel batteries for GTL’s Solar powered BTS sites in UP (total 100 Sites). This PO was
against Exide tubular with 5 years warranty.
 Attained the sales of HBL’s first Concrete Monopole tower by coordinating with GTL technical team & informing them
its unique advantages against steel towers.

3. Company Name – Silvex Exports Pvt. Ltd, February 2005 – June 2007
Title – ManagerSales
Description -
 Accomplished sales targets for the West Zone and managed WZ customers’ right from the enquiry generation up to
Payment & form C collection.
 Turnaround the organization from 4.5 Crores annual turnover firm to 25 Crores by March 07.
 Looked after the small OEMs and major dealers of Emerson, APC and other OEMs. Handled DB as a key Account
 Ensured compliance with all the statutory (Sales Tax, Octroi, Excise etc.) and banker’s audits
Company Name – HBL NIFE Power Systems Ltd, January 2003 – January 2005
Title – Asst. Manager CustomerService - Maharashtra, Goa& Gujarat
Description -
 Resolved customer issues/queries, provided first time resolution, handled escalated issues and maintained highest
standards of customer service giving preference to customer satisfaction & resolved problems
 Managed telecom key accounts: Reliance, Tata Teleservices, HUTCH, AT &T, Bharati, BSNL, VSNL and MTNL
 Handled Industry key accounts: ONGC, HPCL, RIL, RPL, BSES, MSEB, L&T, Essar and IPCL
 Made significant value addition by generating revenue through service (spares sale, battery sale, AMCs).
 Implemented ONGC Solar Photo Voltaic project by revamping of Telemetry, GDS & Navigational Aid Systems - Solar
panels, Solar Charge Controllers, Battery & battery chargers on 10 unmanned platforms of ONGC Neelam & Heera
Offshore oil field.
 Developed services plans & procedures ensuring accomplishment of business goals; strategic planning that leverage
customer service programs to deliver highly profitable processes & customer retention programs.
 Ensured consistent improvement of service delivery through process improvement or efficiency improvement of
service partners.
Achievements -
 Directed the Mumbai branch to achieve the best response time & good MTBF in HBL.
 Monitored installation & commissioning of HBL products at various sites of telecom companies like GTL, MTNL, Idea,
Tata Tele, Hutch etc. and other industrial customers in my region.
 Recorded 38 lacs service revenue i.e. five times more than the previous year (in my region).
 Implemented projects like I&C of DC Systems at NTPC Thalchar 48 V 750 Amps – 2 Nos., L & T Salalah (Oman) and
ONGC extension of MNW platform.
 Generated various replacement leads & disseminated them to the sales team.
Company Name – Global Telesystems Ltd, August 1997 – August 2001
Title – Coordinator – CustomerSatisfaction Division
Description -
 Liaised between National Repairs Centre (team of 8 engineers) and 20 branches for the service activities.
 Looked after the spare parts inventory and sourced spares (Imports) from the Principal’s based on failure analysis,
consumption pattern.
 Carried out product evaluation (Pre-launch) under the supervision of Head - Customer Satisfaction
 Assisted the Head Customer Satisfaction in policy decisions (AMC Policy, Buy-Back)
 Internal Auditor for GTL’s Customer Satisfaction Division ISO 9002 certification
 Handled Regional level & National level service co-ordination and National Repairs Centre for GTL Limited.
Company Name – Adino Telecom Ltd, October 1995 - July 1997
Title – Service Coordinator
Description –
 Rendered technical support to the marketing division & the dealer network.
 Interfaced with government depts. for technical approvals required for products, TEC approvals and ERTL approvals
 Generated revenue via spare parts sale to service franchisees, Annual Maintenance Contracts

4. Company Name – Global Telesystems Ltd, April 1992 – October 1995
Title – SeniorTM (Location GTL HQ)
Description –
 Joined as a Service Engineer and promoted as a Service Coordinator within 6 months of joining due to excellent
customer relations and consistent service revenue generation through AMCs, ACCs and spares sales. Transferred to
Global Nasik branch as a Service In charge
Company Name – Autophone Systems, September 1991 – March 1992
Title – Service Engineer
EDUCATION/ CERTIFICATIONS
 Diploma in Electronics & Telecommunications, Mumbai
 Internal Auditor Training (ISO 9002)