Presentation: IT Innovation Crisis - Getting to the Culture of Yes
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On April 4th, 2014, Vivek Bhaskaran delivered a presentation at Interop 2014 about improving IT innovation culture by sharing innovation and cultural best practices having to do with communication tactics, open innovation strategies, and overcoming biases.
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Presentation: IT Innovation Crisis - Getting to the Culture of Yes
- 1. Vivek Bhaskaran IdeaScale vivek.bhaskaran@ideascale.com @ideascale IT Innovation Crisis: Getting to the Culture of Yes Vivek Bhaskaran Survey Analytics vivek.bhaskaran@surveyanalytics.com @surveyanalytics
- 2. About Me • Founder of Two Companies • BootStrapped & Profitable & Proud • Use to be an IT/Tech Consultant Survey Analytics
- 3. Lets talk about IT Perception • Poorly Understood • COGS - Like Government • Impedes You • Geeks • Wield Power - NO • Old Fashioned
- 4. Are we something like this? “I don’t have time to see any crazy ! salesman, I have a battle to fight.”
- 5. Well, maybe… but some Facts • 75% of CIO’s think they are aligned w/ Biz! • 43% of Biz think IT is aligned with them! • Net:Net - ~30% of Companies are clueless! Source : Vivek’s Napkin Survey…
- 6. Now some real facts about IT • Best Listening Division in the ORG • Touches almost the entire company • Has an actual SLA • The “Yes” is silent - but “No” is amplified IT is like Customer Support - You don't think about it till you need it!
- 7. “All our radical innovations come from people who are not domain experts.” Orange Telecom Lets change the Perception!
- 8. Culture of YES!! • Open Innovation • Listening & Communication Loop • Perspective
- 9. ROI Addiction Vs. New Oppty “This is one of the innovator’s dilemmas: Blindly following the maxim that good managers should keep close to their customers can sometimes be a fatal mistake.” Innovator’s Dilemma
- 10. Communication Loop “Listen actively, respond quickly.” Steve Jobs
- 11. Communication Loop Be sure to show progress - even when you’re not implementing a solution so that a community comes to trust you.
- 12. Listening = Empathy • We all feel the need to be listened • Just the act of asking is noted • The ability to give feedback!
- 13. Perspective “Our brains are wired to assume that ideas that come from nearby are more concrete so they’re not considered as creative as the more abstract concepts that come from further away.” Shankar Vedantam
- 14. Perspective Approach ideas first for their possibilities and secondarily for their feasibility.
- 15. Share a story of when your company met one of these challenges. How did they respond? IT has some key advantages in the innovation space. What are they? Other innovation challenges? Questions and Answers
- 16. EMPOWER INNOVATION Survey Analytics LISTENING SYSTEMS Vivek Bhaskaran IdeaScale vivek.bhaskaran@ideascale.com @ideascale Vivek Bhaskaran Survey Analytics vivek.bhaskaran@surveyanalytics.com @surveyanalytics