IT Innovation Crisis: Getting to the Culture of Yes

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Check out this presentation by Vivek Bhaskaran, President of Survey Analytics and IdeaScale, two proud, profitable and growing bootstrap companies he started from the ground up.

The IT Organization is the one most lambasted for living in a culture of “NO” in which IT Pros are seen as gatekeepers preventing the rest of the organization from being innovative. This perception- vast in its implications- is easily remediable via the age-old method of “listening and response” whereby IT Organizations create (and publicize) perennial listening-posts and create transparency between what is asked of them and what they return. This session explores ways to put IT at the top of the popularity charts and to expose how IT is in reality the largest source of innovation in the company.

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IT Innovation Crisis: Getting to the Culture of Yes

  1. 1. Vivek Bhaskaran IdeaScale vivek.bhaskaran@ideascale.com @ideascale IT Innovation Crisis: Getting to the Culture of Yes Vivek Bhaskaran Survey Analytics vivek.bhaskaran@surveyanalytics.com @surveyanalytics
  2. 2. About Me Founder of Two Companies BootStrapped & Profitable & Proud Used to be an IT/Tech Consultant
  3. 3. Lets talk about IT Perception Poorly Understood COGS - Like Government Impedes You Geeks Wield Power - NO Old Fashioned
  4. 4. Are we something like this?
  5. 5. Well - Maybe…but some Facts 75% of CIO’s think they are aligned w/ Biz! 43% of Biz think IT is aligned with them! Source : Vivek’s Napkin Survey… Net:Net - ~30% of Companies are clueless!
  6. 6. Now some real facts about IT Best Listening Division in the ORG IT is like Customer Support - You don't think about it till you need it! Touches almost the entire company Has an actual SLA The “Yes” is silent - but “No” is amplified
  7. 7. “All our radical innovations come from people who are not domain experts.” Orange Telecom Lets change the Perception!
  8. 8. Culture of YES!! Open Innovation Listening & Communication Loop Perspective
  9. 9. Open Innovation INCREMENTAL DISRUPTIVE LOW RISK HIGH RISK STRATEGIC LARGE SCALE EMBEDDED SMALL SCALE TYPES OF IDEAS NATURE OF IDEAS PRODUCTS / SERVICES PROCESSES / METHODOLOGY MARKETPLACE STRUCTURE / ORGANIZATION
  10. 10. ROI Addiction Vs. New Oppty “This is one of the innovator’s dilemmas: Blindly following the maxim that good managers should keep close to their customers can sometimes be a fatal mistake.” Innovator’s Dilemma
  11. 11. Communication Loop “Listen actively, respond quickly.” Steve Jobs
  12. 12. Communication Loop Be sure to show progress - even when you’re not implementing a solution so that a community comes to trust you.
  13. 13. Listening = Empathy We all feel the need to be listened Just the act of asking is noted The ability to give feedback!
  14. 14. Perspective “Our brains are wired to assume that ideas that come from nearby are more concrete so they’re not considered as creative as the more abstract concepts that come from further away.” Shankar Vedantam
  15. 15. Perspective Approach ideas first for their possibilities and secondarily for their feasibility.
  16. 16. •Share a story of when your company met one of these challenges. How did they respond? •IT has some key advantages in the innovation space. What are they? •Other innovation challenges? Questions and Answers
  17. 17. EMPOWER INNOVATION Vivek Bhaskaran IdeaScale vivek.bhaskaran@ideascale.com @ideascale LISTENING SYSTEMS Vivek Bhaskaran Survey Analytics vivek.bhaskaran@surveyanalytics.com @surveyanalytics

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