Prius Technology Solution's signature method for CRM Selection

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CRM Vendor Selection Methodology

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Dimensions of Vendor Selection1.ProcessandTechnicalFit
High
Medium
Low
3. Total C
ost of O
w
nership
(5
years)
Other Considerations
• Maturity of the product
• References
 Prius recommends doing CRM
Assessment on three verticals:
1. Process and Technical fit
2. Customization Effort
3. Total Cost of Ownership
(5 year period)
 Other qualitative measures like
maturity of CRM product and
references must also be
considered
High Medium Low
2. Customization Effort

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Sample deliverables for each CRM system
Identify Business Capability Requirements
2
Perform CRM Fit-Gap Assessment
Total Cost of ownership ( Estimate)
3
4
Perform Fit-Gap Assessment
based on required Technical and
Process Capabilities
1
Identify functional and
technical capabilities
Calculate TCO
Final Findings Presentation
and Application Demo
Note: Application will be configured using
configuration options only. Application customization
is out of scope for this engagement

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