Learning Tool “Role modelling in developing culturally sensitive, compassionate relationships, involving client/patient and their family, based on respect, mutual trust and empathy“. Made in the framework of the IENE7 project funded with support from the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein. Please, visit www.iene7.eu

1. MODULE III:
CULTURAL SENSITIVITY
Topic 3: Client (and family)
involvement

2. Module III:
CULTURAL
SENSITIVITY
Topic 3: Client (and
family) involvement
Summary
In this topic, you will learn about the need to acquire
cultural competence to care for elders, their families
and their environment.
You will also understand some keys to acquire it.
Image source: http://www.abc.es/salud/noticias/20151010/abci-cuidados-
paliativos-201510091155.html
Summary
Principles of nursing practice
Basic Principles
Need to Acquire Cultural
Competence
Acquiring Cultural Competence
Tasks

3. Principles of Care Practice
Module III:
CULTURAL
SENSITIVITY
Topic 3: Client (and
family) involvement
Principles of nursing
practice
• Provide care to the person,
family and community
taking into account all their
dimensions: physical,
spiritual and mental.
Holistic care
• The professional must
provide effective and
efficient care to the person,
family and community.
Quality
• It implies understanding the
environment and individual
needs to provide a
compassive care.
Individuality
Summary
Principles of nursing practice
Basic Principles
Need to Acquire Cultural
Competence
Acquiring Cultural Competence
Tasks

4. Principles of Care Practice
Module III:
CULTURAL
SENSITIVITY
Topic 3: Client (and
family) involvement
Principles of nursing
practice
• Effective, respectful
communication based on
symmetrical interpersonal
relationships.
Dialogicity
• Care is given to the person,
family and community
without interruption, during
all stages and processes of
life, both in periods of
health and illness.
Continuity
Summary
Principles of nursing practice
Basic Principles
Need to Acquire Cultural
Competence
Acquiring Cultural Competence
Tasks

5. Basic Principles
Module III:
CULTURAL
SENSITIVITY
Topic 3: Client (and
family) involvement
 Basic Principles
• It is an existential
dimensionPrivacy
• Keep your word, fulfil
promisesFidelity
• Not to lie, not to
deceive the person, it is
essential to keeping
trust.
Veracity
Summary
Principles of nursing practice
Basic Principles
Need to Acquire Cultural
Competence
Acquiring Cultural Competence
Tasks

6. Basic Principles
Module III:
CULTURAL
SENSITIVITY
Topic 3: Client (and
family) involvement
 Basic Principles
• It is understood as
the obligation to do
good and avoid evil.
Beneficence
and
nonmalificence
• Impossibility of any
action aimed at the
suppression of a
human being.
Fundamental
value of human
life
• Respecting people as
free individuals.
Autonomy
Summary
Principles of nursing practice
Basic Principles
Need to Acquire Cultural
Competence
Acquiring Cultural Competence
Tasks

7. Module III:
CULTURAL
SENSITIVITY
Topic 3: Client (and
family) involvement
 Need to Acquire
Cultural Competence
Summary
Principles of nursing practice
Basic Principles
Need to Acquire Cultural
Competence
Acquiring Cultural Competence
Tasks

8.  Hearing and respecting an individual’s choices
improves not only his/her health but also his/her
experiences.
 Advocating for the client and respecting their
autonomy, voice and participating in care is
essential to that care.
 All team members need to work toward facilitating
client goals, and these goals can be more precise
if family members are included in both the planning
and the care.
 Client centred care should guide the practices of
those involved: providing care that is respectful of
and responsive to the individual patient’s
preferences, needs and values.
 Make sure the patient guides all clinical decisions.
It does not mean giving the client whatever they
want rather giving them guidance from their care
team about options, benefits and risks.
Module III:
CULTURAL
SENSITIVITY
Topic 3: Client (and
family) involvement
 Need to Acquire
Cultural Competence
Summary
Principles of nursing practice
Basic Principles
Need to Acquire Cultural
Competence
Acquiring Cultural Competence
Tasks

9.  Patient and family involvement in care
implies:
 Educating patients and families
 Listening to them
 Taking them seriously
 Respecting their valuable
perspectives
Module III:
CULTURAL
SENSITIVITY
Topic 3: Client (and
family) involvement
 Acquiring Cultural
Competence
Summary
Principles of nursing practice
Basic Principles
Need to Acquire Cultural
Competence
Acquiring Cultural Competence
Tasks
Watch a beautiful video “Patient Empathy: It
Starts with You” (5´38´´):
https://www.youtube.com/watch?v=2GsdsAx
viQc

10. Tasks
 Answer the following questions:
1. Who are my patients, families and co-workers?
2. How can I learn about them?
3. What are my beliefs about this group?
 Read the comments from other learners, and answer
the following questions:
1. What differences are there between your culture
and theirs?
2. Are there any striking similarities?
Module III:
CULTURAL
SENSITIVITY
Topic 3: Client (and
family) involvement
Summary
Principles of nursing practice
Basic Principles
Need to Acquire Cultural
Competence
Acquiring Cultural Competence
Tasks