BigCommerce is a fairly new, but quickly rising element in the eCommerce world. In 2009, BigCommerce ranked at number 1 in eCommerce software solution when viewed for its flexible utility and set up by close to 9000 internet sellers - and ever increasing user base; BigCommerce caters to more than 35,000 users across the globe. And here at Hvantage, we very well know the rising popularity and ability of BigCommerce, and have an fervent, skilled and well-informed team committed exclusively to offer you with reasonable and quality BigCommerce back office services.

1. BigCommerce
Hvantage Technologies Inc.

2. Product Entry
For BigCommerce

3. What is BigCommerce??
BigCommerce is a fairly new, but quickly rising element in the eCommerce
world. In 2009, BigCommerce ranked at number 1 in eCommerce software
solution when viewed for its flexible utility and set up by close to 9000
internet sellers - and ever increasing user base; BigCommerce caters to
more than 35,000 users across the globe. And here at Hvantage, we very
well know the rising popularity and ability of BigCommerce, and have an
fervent, skilled and well-informed team committed exclusively to offer you
with reasonable and quality BigCommerce back office services.

4. Why Choose Hvantage?
Hvantage has extensive experience of running with sites like BigCommerce
– for you to manage your business at ease, while look after your product
entry and data entry needs. We are at present offering BigCommerce
data entry services to our consumers for diverse industries, including
electronics, sports, apparel, baby products, home accessories, luxury
watches, and more! Our skilled BigCommerce product entry team will offer
you with 24/7 support, and make sure that you get precise and quality
data entry and get products uploaded along with BigCommerce
principles.

5. What are our Offerings?
➢ BigCommerce Product
Listing/Product upload
➢ BigCommerce Bulk Product
Listing/Upload
➢ BigCommerce Product
Categories
➢ BigCommerce Custom
Fields/Video
➢ BigCommerce Quality Product
Descriptions
➢ BigCommerce Photo
Editing/Enhancement
➢ BigCommerce Price Research
➢ BigCommerce Product
Research
➢ BigCommerce Order
Processing
➢ BigCommerce Inventory
Management

6. BigCommerce Product Listing/Product
upload
We can include your items to your store one-by-one or in "bulk" through a
spreadsheet. We ensure to vigilantly add all product related details like
item Title, its description, images, selling price, quantity and so forth.

7. BigCommerce Bulk Product Listing/Upload
We offer you with multiple products upload to your website at one go
through importing by using a CSV file. Hvantage offers you with superior
Bigcommerce product importing services. We ensure that all the required
columns in the CSV file (product name, category, price, and further
attributes) along with other fields such as page title, meta keywords, meta
description, brand name, cost price, retail price, product UPC, product
class, etc. are filled.

8. BigCommerce Product Categories
Categories is widely opted by shoppers to look for, and locate your
products - and we are familiar with this. We carefully include each of your
products to the precise category/subcategory, and will even generate
and handle the category pages for you!

9. BigCommerce Custom Fields/Video
At times, a listing requires something to stay apart and be noticeable - and
we shall include any custom fields you need to your product page with just
a few clicks. Few examples include ISBN, language, publisher, published
data, product dimensions, product-usage specific instructions, etc. We
can also include YouTube videos to your Bigcommerce page to
additionally augment viewing capability and increase traffic to your site.

10. BigCommerce Quality Product Descriptions
Having an exclusive copy is critical for your online success, and we
recognize that at Hvantage. Our team shall write appealing, persuasive
and poignant descriptions for every product of yours – data that compels
your customers to buy your products. We see to it that the item related
content/descriptions are keyword-rich and search engine friendly, for their
easy visibility through Internet searches.

11. BigCommerce Photo Editing/Enhancement
Images of your products is one the key aspects of any eCommerce
website. We understand the need for high-quality images in improving
sales, and see to it that we resize, crop, edit, and remove unnecessary
backgrounds or anything else to provide an enhanced viewing
experience for the end user.

12. BigCommerce Price Research
We explore the market rates of each of your products to ensure that you
get the greatest profit margin from all your Bigcommerce listings!

13. BigCommerce Product Research
We methodically explore your products in great detail and see to it that
each product is placed in the suitable category and allotting the correct
category to it so that shoppers can look for the precise product they are
looking for effortlessly. We also explore your highly ranked competitor's SEO
tactics and keywords for each and every product, and take signs from
there to optimize your online site!

14. BigCommerce Order Processing
We assist you in processing your orders quickly and proficiently, serving you
successfully to acquire recurrent orders and business.

15. BigCommerce Inventory Management
We keep a comprehensive track of your inventory both at a "individual
product" level and also via particular options. We also assist you in
uploading your inventories in bulk at one go by using the import/export
SKU's attribute.

16. Customer Service
For BigCommerce

17. What is ECommerce Customer Service?
Ecommerce Customer Service (sometimes spelled e-commerce customers
service) is a strategy for providing Customer Service to customers on online
stores.

18. What are the benefits of ECommerce
Customer Service?
When retailers invest in improving their ECommerce Customer Service,
delivered via a call center, live chat, or other channels, they tend to be
rewarded with more loyal customers, better conversion rates, and an
advantage over their competitors.

19. Why Hvantage Technologies Inc. for
ECommerce Customer Service?
Hvantage is fast and flexible so retailers can easily adapt to the changing
landscape of consumer expectations and scale when they grow.

20. What can Customer Service do other than
grievance handling??
Since the experience of shopping online has
some fundamental differences to brick and
mortar stores, online retailers must approach
Customer Service slightly differently.
One of the key differences involves customer
context. When a shopper enters a store, a
clerk or Customer Service agent can begin to
identify some things that will help them
decide how to provide support.

21. When and how much of Customer Service??
Is the customer in a hurry? Does the customer
appear to be in a good mood? Do they look
determined to buy something or are they just
killing time while they wait for someone?
Having a sense of some of these bits of
information will inform retailers how to best
provide service, like whether or not the
shopper wants attention or to be left alone.

22. What to keep in note when providing
Customer Service?
Online shopping does not provide these types of visual clues, so when
online retailers want to provide e-commerce Customer Service they must
take a different approach. Context has to come in the form of data, which
can be used to provide better experiences.

23. What could be the different Customer Service
ways??
Offer multi channel support. Different
channels have different strengths and
weaknesses. Measuring how customers use
each channel will allow retailers to take full
advantage. They might prefer direct support
via chat but communication (like new
offerings or sales) might be better through
social media.
Personalize support and marketing. Since all
activities, from browsing to buying to
Customer Service, happens online, it’s
possible to track and measure customer
behavior. That means when a customer
reaches for support, the support agent will
already have access to information about
the customer, including purchase history,
which will allow the agent to treat the
customer like a person.
Offer self-service. Since many customer prefer
to help themselves, many online retailers
benefit from offering a help center, which
can include answers to frequently asked
questions (FAQs), return policies, and more.

24. Why “The Customer Service”?
All online retailers should invest in
e-commerce Customer Service. Providing a
great customer experience is one of the few
ways to genuinely stand out in an already
saturated online retail marketplace.
Customers who don’t get the service they’d
prefer can simply move onto to another store;
it’s literally a click away.
And that’s why Customer Service becomes
more important.

25. How Hvantage helps in Customer Service??
Hvantage helps retailers build great relationships with their customers by
improving all aspects of the customer experience. Hvantage offers
resources that handle everything from phone support to live chat to email
support.

26. What are the Channels of Customer
Service??
Social Media
Mobile App
Email
Social Media
Mobile App
Email
Social Media
Mobile App
Email
Telephone
Web Chat
Others

27. What is the Channel Preference??