Resume

RESUME
Howard Travis Simmonds
TELEPHONE: Mobile 0438 565 666
INTERESTS: Computer repairs and Programming, Gardening, Systems
Administration, software integration
DRIVERS LICENCE: Open Car License
REFEREES
Will provide if required

EDUCATIONAL QUALIFICATIONS
Queensland Police Service
November 2001
Certificate IV in Assessment and Workplace Training
List of courses successfully completed (grading CT = prior learning, J = competent):
Unit Code Unit Name Mark
BSZ401A Plan assessment CT
BSZ402A Conduct Assessment CT
BSZ403A Review Assessment CT
BSZ404A Train Small Groups J
BSZ405A Plan and Promote a Training Program J
BSZ406A Plan a Series of Training Sessions J
BSZ407A Deliver Training Sessions J
BSZ408A Review Training J
Bremer Institution of TAFE Bundamba QLD 4304 1999 – 2000
Diploma of Information Technology
List of courses successfully completed (grading CT = prior learning, J = competent):
Certificate 3:
Unit code Unit Name Mark
NCS007 Presenting Information J
NCS018 Dealing with Clients & Customers J
ITH303 Installing & Managing a GUI J
ITH304 Installing & Managing a Single User O/S J
ITF304 Word Processing Operations J
ITF305 Spread Sheet operations J
ITF308 Retrieving Database Information J
ITF408 Word Processing complex Operations J
Certificate 4 PC SUPPORT Certificate IV attained:
ITH401 Using a Personal Computer J
ITH403 PC Peripheral Devices J
ITH406 Operating System – Theory J
ITH407 Operating System – Practical J
ITH405 Managing a Personal Computer J
ITH303 Installing & managing a GUI J
ITC407 Microcomputer Hardware – Fault Finding J
ITH404 PC Support J
ITG302 Installing and managing a Peer-to-Peer Network J
ITC302 Microcomputer Hardware J

Certificate 4 NETWORKING Certificate IV attained:
ITG401 Data Communications Applications J
ITG402 Data Communications Networks J
ITG403 Introduction to LAN’s J
ITG404 LAN’s Communications Media J
ITG502 LAN’s Specifications & Selection J
ITG503 Protocols & Software Considerations J
ITH408 Using a Multi User O/S J
ITH409 Management of Multi User System J
ITH502 Implementation of Multi User PC Systems J
ITG301 Value Added Information Systems J
Top Office Academy IPSWICH QLD 4305May 1994 - November 1994
Office Traineeship
(grading A > 80%, B 70% to 79%)
Basic MSWord A
MSWorks B
Manual Bookkeeping B
Communication B
Office Skills B
Business Maths B
Business English B
Industrial Relations B
Statistics B
Budgets A
Goodna Christian College January 1992 – December 1992
Attained Junior Certificate undertaking:
English C
Advanced Maths C
Shop A B
Shop B B
Geography C
Science B
Graphics C

EMPLOYMENT PROFILE
Queensland Rail May 2011 – current
eDRM Application Integration Coordinator (AS5)
Duties performed:
System Administration
TRIM – Computerised Records Management Software
• Same as Partner One System Administration Duties except for TRIM instead of Objective;
Customer Enabling
• Plan with customers ways for them to use TRIM more efficiently;
• Develop software solutions to integrate familiar software with TRIM using TRIM’s Software
Development Kit (Visual Basic coding library);
• Using Visual Basic for Applications, write code to seamlessly allow the MS Office suite to talk
to TRIM;
• Test the solution to ensure it is what the customer wants;
• Implement the solution to the customer’s requirements;
Projects:
• Contract Management registration form:
o Develop and write code to pre-fill an Excel form with TRIM data and then to update
TRIM with form data changes.
o Use Excel’s Visual Basic for Applications (VBA) editor to use Excel to Update TRIM
via TRIM’s Software Development Kit DLL.
o End result:
 Is a form that is used by all contract managers to update TRIM;
 Is a saving of 80% data entry time per contract for contract managers;
 Contract Management Unit is able to provide accurate reports due to
consistent, valid and accurate data in TRIM;
 Is a single approach to managing contract meta-data;
 Users do not have to learn a new system, they can use what they’re familiar
with;
 Employees are compliant with various acts and legislations automatically.
• Document Control Policy Centre document registration, maintenance and publishing:
o Develop and write code using MS Word’s VBA to automate the creation, maintenance
and publishing of controlled documents within TRIM.
o Request was for four separate modules for creation, finalising, publishing and new
versions of Queensland Rail controlled documents
o End result:
 Policy center can run macros from within Word to automate each phase of a
controlled document’s life.

 Users are presented with an initial form with dropdown data retrieved from
TRIM so data is validated and consistent.
 TRIM is used in a consistent manner enabling accurate reporting.
 End users can find documents in a consistent manner due to the
standardisation of each document’s meta-data.
 Human error of controlled document is reduced by 80%.
 Controlled documents are located easier and quicker by end users thus
increasing production.
Queensland Rail July 2013 – June 2015
Audit and Appraisal Project (AS5)
Because of my unique skills and abilities, I was seconded to the Audit and Appraisal Project as the lead
project IT support officer and a Records Management advisor. The project scope consisted of indexing,
cataloguing and appraising the contents of close to 90,000 boxes. The data was either non-existent, on
a catalogue sheet, in TRIM or in an MS Access database somewhere in the organisation.
The scope also included the moving to offsite storage or disposing of all boxes due to facility shutting
down. The timeframe was initially 12 months which was extended by 6 months.
Duties performed:
IT Support:
• I created an Excel spreadsheet for staff indexing files to complete. The sheet was standard
for the whole project and facilitated easy uploading of information into TRIM;
• Using Excel’s VBA and TRIMs SDK, I wrote macros to extract information from TRIM to pre
fill spreadsheet with box information. This improved productivity by making the audit process
of each file quicker;
• I wrote formulas in the spreadsheet to calculate disposal dates based on a record’s date
closed and retention period to quickly identify records ready for destruction;
• I wrote macros to validate the data entered into the spreadsheet to ensure the data’s integrity
before importing it into TRIM;
• I wrote macros to assist with Retention and Disposal planning. The macro identified a
disposal category for each file based on a time period which then calculated how many
whole and part boxes could be disposed of. This assisted with box compression thus saving
space and costs;
• I created a database matrix that converted a business area’s commonly used record term
into a possible classified records management term for compliance. This allowed clients to
create records using the terminology they’re familiar with and not having to worry about
classification or compliance as the matrix provided a close conversion. This also saved time
with appraisal as the appraisers didn’t have to spend as much time on each record.
• Designing and building ad-hoc / on the fly macros to correct specific parts of TRIM with new
found error corrections;
• Quickly redesigning and rewriting parts of macro code to suit new direction of project when
unknown issues became known.
Warehouse management:
• Scan completed boxes in TRIM to the shelf they’re on for ease of future locating;

• Liaise with storage provider to transfer consignments totaling 50,000 boxes;
• Prepare each box for transfer by placing storage provider barcode on each box and updating
TRIM with foreign barcode;
• Identify problem boxes before being transferred & fixing them;
• Created and built scripts in Excel to update missing box data in TRIM;
• Created and built scripts in Excel to manage many thousands of boxes being transferred to
the offsite storage provider to ensure accuracy of quantities and data;
• Reconciled box transfers against the storage provider’s invoice each month. If there were
discrepancies, I identified why there were issued and corrected them whether they were
internal or with the contractor;
• Organising for the shelves to be barcoded so the completed boxes can be scanned to the
shelf in TRIM;
• Manage the movement and recording of boxes within the shelves to allow for efficient
production of contractor staff;
• Manage the overall space of the warehouse to accommodate new ‘ZAR’ series arriving in
warehouse to allow project staff to efficiently appraise new series in one area rather than all
over the warehouse.
Project management:
I assisted the project manager by:
• Analysing the contract and identifying the required actions, timeframes and priorities. I then
used this information to create a plan of works for all onsite staff, both contractor and
internal.
• Using a pre-built SharePoint site to manage the workflow of each body of work;
• Allocating daily tasks to all onsite staff.
• Monitoring performance by collecting statistics and converting the statistics into graphs for
reporting to both staff and management;
• Identifying performance issues and created tools, both software and physical procedures, to
increase productivity.
• Identifying bottle necks and issues before they became disruptive and developed strategies
to mitigate or minimalise their impact on project deliverables.
• Discussing my opinion on topics if I felt a different way may be more productive / efficient by
giving the issue, my solution, my reasoning and the outcomes I believe will be achieved.
Retention and Disposal:
• Identified records due for disposal;
• Created a disposal report for each area of what records could be disposed of;
• After disposal approved, I organised for all boxes to be picked from shelf and disposed of;
• After physical disposal had occurred, I organised for TRIM to be updated accordingly.
Queensland Rail August 2009 – June 2010
Business Information Management Analyst (AS5)
Duties performed:
Supervision:
• Supervise 2 x AS4 Roll out project officers / Trainers;

• Provide guidance, input and approval for each TRIM rollout project plan;
• Ensure enough staff and resources are allocated to all tasks and projects;
• Ensure all staff are treated fairly, equitably and given opportunity;
• Perform staff Professional Development Plans;
• Actively look out for workplace bullying and negative behaviors and advise parties of
consequences with view to resolving issues;
• Provide mentoring for all staff I supervise;
• Conduct monthly meetings to inform all staff of necessary information;
TRIM rollout
• Liaised with managers of area being rolled out to facilitate smooth, informed and planned
approach;
• Approved the proposed TRIM setup developed by project officers for each unit roll out;
• Oversaw rollout training;
• Oversaw each project plan using MS Project;
• Reported monthly to project manager on progress, issues and solutions;
QLD POLICE SERVICE 02 February 2009 – 01 May 2009
A/ Project Manager, RecFind to Objective Migration Project (A/AO6)
Duties performed:
Note: RecFind and Objective are both Computerised Records Management Systems. RecFind
predominately deals with physical records where Objective is a full eDRMS including workflow
functionality.
• Creation, negotiation of and submission of the project plan;
• Records Management business review of areas within project scope;
• Identification of non-legislative compliance and poor Records Management practices;
• Creation and submission of business processes adhering to legislation and best practices
using demonstrations in Objective of correct processes;
• Identify the required change management process for new users;
• Delivery of information sessions to each area of what Objective is and how it relates to
RecFind;
• Identifying vendor’s data format requirements to migration;
• Extracting data from RecFind using its exporting tool;
• Use of MS Access to map the data to the vendor’s requirements;
• Creation of MS Access tables and scripts to cleanse the data ready for import into Objective;
• Creation of User Acceptance Testing UAT scripts to verify data correctly imported;
• Identification of RecFind data to be cleansed by client: date values, incorrect record titles etc;
• Organising the clients to cleanse the data pre-migration
• Organising and creating all of the relevant boxes, folder structure, security settings etc in
Objective ready for import;
• Trail migrations with the vendor in a testing environment to identify migration errors;
• Fixing of trial migration errors either in the source data or via cleansing scripts;
• Live extraction and importing of data from RecFind to Objective;

• UAT on live imported data in Objective to accept a successful migration;
• Organisation of training for all new users;
• Organisation of Objective software implementation on all required PCs;
• Support and floor walking on go-live date so new users can feel comfortable using Objective
as quickly as possible;
• Implementation and monitoring of the change management process providing immediate
support where needed to ensure the change to Objective is smooth;
• Distribution of surveys to all new users to identify further training needs and system
modification if required;
• Preparation and submission of a post implementation report to stakeholders and project
sponsors; and
• Sign off and acceptance of a successful migration by project sponsors, stake holders and
users.
QLD POLICE SERVICE July 2008 – August 2009
Corporate Records Management Unit, Assistant Corporate Records System Administrator (AO5)
Duties performed:
Same as PartnerOne due to position being transferred to QPS.
PartnerOne July 2006 – June 2008
Documents & Records Management Branch, Senior Records Officer (AO5 - acting from July
2006 until November 2006)
Duties performed:
Systems Administration Duties:
Objective
Ensure that all client requirements of Objective and RecFind are completed in line with QPS
guidelines. Requirements include:
• ensuring that User accounts, Folders, Locations and Repositories are created and modified
as required;
• ensuring that privileges, correct classification, and current location are assigned to objects;
• ensuring that the Objective global folder structure is modifies as needed;
• ensuring that correct groups are assigned to the correct repository;
• ensuring that requested objects are deleted from general view;
• Offering advice to fix client based Objective problems;
• ensuring that Installation of Objective on to client computers is organised;
• Liaising with clients and customising Objective to suit their needs;
• Reviewing, creating and updating work instructions regarding Systems Administration
concerning Objective;
• Overseeing the Objective training program including the reviewing and updating of training
materials.

Partnerone Supervisor
• Check Time sheets from AO4’s and ensure that all timesheets are checked;
• Fix problems with Documents & Records Management Branch;
• Organise training for all PartnerOne staff;
• Supervise 2 AO4’s, 5 AO3’s and 8 AO2’s;
• Ensure enough staff and resources are allocated to all tasks and projects;
• Ensure all staff are treated fairly, equitably and given opportunity;
• Report to QPS on PartnerOne’s performance via statistics;
• When new staff arrive, organise orientation and necessary training;
• Provide advice and assistance to clients and staff when needed;
• Review/ update and create work instructions relating to the daily duties within PartnerOne;
• Managing the execution of projects issued by QPS;
• Provide advice on the QPS PartnerOne Operating Level Agreement (OLA);
• Performing staff Performance Achievement Plans;
• Engage in disciplinary action;
• Actively look out for workplace bullying and negative behaviors and advise parties of
consequences with view to resolving issues;
• Provide mentoring for all staff I supervise;
• Conduct monthly meetings to inform all staff of necessary information;
• Ensure agreed OLA services are provided by PartnerOne staff to clients;
QUEENSLAND POLICE SERVICE March 2005 – June 2006
Registry Section Information Officer Records Systems Administration (AO4)
Duties performed:
Objective:
• Create & modify users as required;
• Assign privileges, Correct classification, & current location;
• Create & modify Position as require;
• Modify the Objective global folder structure as needed;
• Create & Modify Folders as required;
• Assign privileges for groups;
• Create & Modify Repositories as required;
• Assign correct groups to repository;
• Create & modify location as required;
• Delete requested objects from general view;
• Offer advice to fix client based Objective problems;
• Log in Objective Help desk call log;
• Organise Installation of Objective on to computers;
• Liaise with clients and customise Objective to suit their needs; and
• Review, Create and update work instructions regarding Systems Administration concerning
Objective.

Recfind:
• Create & Modify users as required;
• Create & Modify Action Officers as required;
• Increase security of users as required; and
• Organise fixes of client based RecFind problems.
Registry Supervisor
• Check Time sheets from AO3’s are correct (AO3’s check AO2’s timesheets);
• Fix problems with Registry Unit;
• Organise training for Objective;
• Supervise 3 AO3’s and 7 AO2’s;
• Ensure enough staff are allocated to mail opening;
• Ensure staff are allocated to important duties like processing of incoming correspondence;
• Report to Senior Information Officer Registry on workloads and problems and suggest fixes;
• Conduct a monthly stock take and order necessary stationery and equipment;
• Ensure that staff attends the monthly building security fire training when needed;
• Provide advice and assistance to clients and staff when needed; and
• Review/ update and create work instructions relating to the daily duties within Registry.
QUEENSLAND POLICE SERVICE November 2003 – March 2005
Registry Section Assistant Information Officer Records Systems Administration (AO3)
Duties performed:
Objective:
Objective.

Recfind:
Registry Supervisor
• Check Time sheets from AO2’s are correct;
• Supervise 1 AO2;
• Ensure the weekly Remote Barcodes Census is undertaken and processed.
• Ensure the daily Resubmits are processed.
QUEENSLAND POLICE SERVICE April 1998 – November 2003
Registry Section (AO2)
Duties performed:
• Active and Inactive Correspondence - classify, index, scan and register departmental
documents in line with policies, procedures and standards.
• SLA’s - monitor the record work volumes to enable statistical reports to be compiled and
participate in problem analysis to meet agreed Service Delivery Agreements.
• File Management - assist with post and pre action examination of files, office and file audits,
location control and file management.
• Delivery Services - timely and efficient delivery of files, documents and mail to internal
clients.
• Client Services - provide a fast and accurate information retrieval and dissemination service
to clients through the interrogation of the CRMS.
• PPMO Services - opening, recording and distribution of incoming mail including
cash/cheques by post according to legislative and departmental guidelines.
• System Development - participate in the identification, development and implementation of
records management standards and service delivery standards.
• Records Retention and Disposal - assist with the appraisal and destruction of files in
accordance with the QPS Records Retention and Disposal Schedule.
• Training - contribute to training and education programs by way of feedback and the
presentation of ideas in planning sessions and workshops.
• Project Management - undertake project work autonomously as a member of a team to
deliver project outcomes to clients within negotiated time frames, as required.
QUEENSLAND POLICE SERVICE February 2002 – July 2003
Registry Section A/Senior Information Officer Records Systems Administration (AO4)
Duties performed:
Objective:

Objective.
Recfind:
Registry Supervisor
• Check Time sheets from AO3’s are correct (AO3’s check AO2’s timesheets);
• Fix problems with Registry Unit;
• Supervise 3 AO3’s and 7 AO2’s;
• Ensure enough staff are allocated to mail opening;
• Ensure staff are allocated to important duties like processing of incoming correspondence;
• Report to Senior Information Officer Registry on workloads and problems and suggest fixes;
• Conduct a monthly stock take and order necessary stationery and equipment;
• Ensure that staff attends the monthly building security fire training when needed;
• Provide advice and assistance to clients and staff when needed; and
• Review/ update and create work instructions relating to the daily duties within Registry.
QUEENSLAND POLICE SERVICE19 September – 03 October 2001
Registry Section A/Senior Information Officer Records Systems Administration (A/AO4)
Duties performed:
• System Administration – undertake system administration of the computerised CRMS and
provide and effective help desk services to staff and clients.
• Help Desk Analysis & Report – faults rectified/ problems.
• Thesaurus / Hierarch – maintenance.

• System Development – contribute to the development, maintenance and review of the
corporate records management policies, procedures, systems and standards.
• Supervision – supervise and coordinate Registry Section staff in a variety of duties.
• Audits – undertake regular audits of the CRMS to ensure compliance with policies,
procedures and standards.
• Client Service – provide advice and assistance to staff and clients on matter related to
records management.
• PPMO – contribute to the development and delivery of Primary Point Mail Opening services
to clients of the CRMS.
QUEENSLAND POLICE SERVICE March 2000 – October 2001
Registry Section Acting Information Officer (A/AO3) (Various times)
Duties performed:
Inactive Indexing Supervisor:
• Supervision - prioritise and delegate the daily workload of subordinate staff to allow the
timely completion of tasks.
• Inactive Correspondence - undertake the distributing and checking of classification and
indexing of documents in line with policies, procedures and standards.
• Inactive Correspondence - classify, index and register departmental documents in line with
policies, procedures and standards.
• Active Indexing Supervisor Support - provide support to the key duties to be performed of the
Active Indexing Supervisor, as required.
• PPMO Services - opening, recording and distribution of incoming mail including
cash/cheques by post according to legislative and departmental guidelines.
• SDA’s - monitor the record work volumes to enable statistical reports to be compiled and
participate in operational planning and problem analysis to meet agreed Service Delivery
Agreements.
• File Bring Ups - undertake file retrievals for the daily bring up clearance in line with policies,
procedures and standards.
• Post Action - rectification of files and loose documents in line with policies, procedures and
standards.
• Email Clearance - undertake the daily email clearance in line with policies, procedures and
standards.
• System Development - contribute to the development and refinement of departmental
records management policies, procedures, systems and standards.
• Advice - participate in the support of staff and clients by providing advice and assistance on
aspects of records management.
• Training - promote efficient and effective records management practices by assisting with
training programs for staff and clients.
• Records Retention and Disposal - contribute to the maintenance of the QPS Records
Retention and Disposal Schedule, provide advice to clients on its application and coordinate
regular disposal programs.

Retention and Disposal Supervisor:
• Supervision - prioritise and delegate the daily workload of subordinate staff to allow the
timely completion of tasks.
• Records Retention and Disposal - contribute to the maintenance of the QPS Records
Retention and Disposal Schedule, provide advice to clients on its application (including
checking Disposal Registers for disposal approval) and coordinate regular disposal
programs.
• Active & Inactive Indexing Supervisor Support - provide support to the key duties to be
performed of the Active & Inactive Indexing Supervisor, as required.
• SDA’s - monitor the record work volumes to enable statistical reports to be compiled and
participate in operational planning and problem analysis to meet agreed Service Delivery
Agreements.
• System Development - contribute to the development and refinement of departmental
records management policies, procedures, systems and standards.
• Advice - participate in the support of staff and clients by providing advice and assistance on
aspects of records management.
• Training - promote efficient and effective records management practices by assisting with
training programs for staff and clients.
QUEENSLAND POLICE SERVICE May 1997 – March 1998
Traffic Camera Office (AO2)
Duties performed:
• Answer calls on help desk;
• Provide daily statistics on incoming statutory declarations;
• Prepare infringement notices for postage;
• Quality assurance checking of infringement notices before postage;
• Enter data of statutory declaration into database;
• Provide assistance to Statutory Declarations Supervisor when required;
QUEENSLAND POLICE SERVICE May 1995 – May 1997
Dispatch (AO1)
Duties performed:
• Timely sorting/ distribution of daily incoming Queensland Police Mail;
• Undertake morning and afternoon external mail runs using QPS vehicle; and
• Calculate daily postage costs.

Workers Compensation Board December 1994 - May 1995
Common Law (AO1)
Duties performed:
• Locate files marked for bring up and give to correct Action Officer;
• Type Action Officer’s letters using a Dictaphone;
• File; and
• Answer phones.
Yugumbir State School
November 1993 - December 1994
Office Trainee (AO1)
Duties performed:
• Open incoming mail;
• Reconcile postage account;
• Bank daily takings of money;
• Record phone messages for teachers and forward to them;
• Collation and typing of weekly newsletter;
• Man front counter; and
• Provide basic first aid to children when needed.
Y.U.P.I. July 1993 - November 1993
Ipswich City Council - Labourer
Duties performed:
• Remove unwanted scrub from park.

COMMUNITY INVOLVEMENT/ VOLUNTEER
ACTIVITIES
Focus on Youth September 1993 – February 2015
Chairperson/ Vice Chairperson; Activities Coordinator; Staff Leader; Treasurer
Duties Performed are:
• Chairperson – Chair Committee of 15 or more people, consisting of parents, business people, carers
and other interested person in community.
• Vice Chairperson – Relieve Chairperson when unavailable.
• Activities Coordinator – Planning activities with and for the youth involved in program. This
incorporates both financial and organisational planning.
• Treasurer – Responsible for looking after books for committee and provide monthly report to
committee and annual report to Annual General Meeting. Responsible for ensuring books are
audited prior to AGM.
• Staff Leader – Involved directly with youth. Administering programs and rules. Ensuring safety.
Working with planning coordinator. Attending staff meetings prior to camps and tours.
Personal Development
August 2001 Workplace Assessor Course
Level 8 Tank Street
BRISBANE QLD 4001
June 1996 Negotiation Skills Course
Police Headquarters
BRISBANE QLD 4001
October 1996 Introduction to Supervision
Police Headquarters
BRISBANE QLD 4001
November 1996 Workplace Communication
Police Headquarters
BRISBANE QLD 4001
November 1993 Workplace Health and Safety
Ipswich Skillshare (Yupi)
IPSWICH QLD 4305
Demonstrated Abilities

Communication Skills
• Liaising with various Government Departments and Social Organisations;
• Liaising with staff, senior personal and management;
• Public relations skills;
• Problem solving;
• Conflict resolution;
• Ability to liaise effectiveness with fellow workers;
• Fund-raising; and
• Reception enquires.
Computer Skills
• Word Processing (MS Word 7, MS Works, WordPerfect 6);
• Spreadsheets (MS Excel 7, Lotus);
• Java programming – Intermediate
• .Net programming – Intermediate
• VBA scripting Office applications – Intermediate
Software
• RecFind (Records Management System); and
• Objective (Records Management System).
• TRIM (Total Records Information Management)
• Excel
• Word
• Access
• Office
Administrative Skills
• Public Relations;
• Cash Management/ Banking;
• Written correspondence and communication, progress reports;
• General office procedures;
• Chairman of Committee/ Treasurer of Committee;
• Office equipment use;
• Budgeting, Account balancing, Invoice reconciliation and order processing;
• File constructions and destruction;
• References to indexes and registers;
• Arrange appointments;
• Task prioritisation;
• Receiving, recording, open and sort daily mail; and
• Records Management.
Supervisory Skills
• Problem Solving

• Leadership
• Negotiation
• Management of Performance Achievement Plans
• Goal setting;
• Delegations of duties to staff;
• Team building; and
• Familiar with techniques and modern management of organisation.
Teaching and Management Skills
• Ability to use initiative working as an individual or a team member;
• Temporary Senior of Section;
• Staff Training; and
• Goal setting.
Retail Skills
• Customer relations;
• Point of sale procedure;
• Handling cash/cash register;
• Stock display;
• Store person;
• Delivery of goods;
• General store maintenance;
• Stocktaking;
• Preparation and distributions of food and beverages; and
• Shelf restocking.
Personal Characteristics
• Flexible;
• Reliable;
• Dedicated; and
• Enthusiastic and Determined
Interest and Hobbies
• Camping and outdoor activities;
• Horse riding;
• Squash;
• Computer work; and
• Gardening.

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