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HCC Transformation Phase 2 Transformation Team Update

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HCC will be a leader in providing high quality, innovative education leading to student success and completion of workforce and academic programs. We will be responsive to community needs and drive economic development in the communities we serve.

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HCC Transformation Phase 2 Transformation Team Update

  1. 1. HOUSTON COMMUNITY COLLEGE HCC TRANSFORMATION PHASE 2 Transformation Team Update December 4, 2015
  2. 2. Eight Steps to Transformation 1 Establish a Sense of Urgency o Examine market and competitive realities o Identify potential crises, challenges 2 Form Guiding Coalition o Commission influential group o Lead to form team environment 3 Create a Vision o Clarify direction o Develop strategy to achieve vision 4 Communicate the Vision o Use every method possible o Teach new behaviors for teaming 5 Empower Others to Act o Get rid of obstacles to change o Change structures that undermine 6 Plan for Short Term Wins o Have visible improvements o Communicate the wins 7 Consolidate Improvements o Redesign policies and practices o New projects and themes 8 Institutionalize the HCC Way o Link success to the HCC Way o Develop new leaders Leading Change: Why Transformation Efforts Fail, John P. Kotter, 2007.
  3. 3. HCC Vision HCC will be a leader in providing high quality, innovative education leading to student success and completion of workforce and academic programs. We will be responsive to community needs and drive economic development in the communities we serve.
  4. 4. Multiple Stakeholder Constituencies Learning and Growth Context To achieve our vision, how must we learn, communicate and collaborate Internal Context To satisfy our customers and donors, and mission, what business processes must we excel at? Fiduciary Context When we succeed, how will we look to our taxpayers and donors? Customer Context To achieve our vision, how must we look to our students? Mission
  5. 5. Time (years) Stakeholder Value ($) Long-Term Growth in Stakeholder Value Good Citizen Product Innovation Customer Management Operational Effectiveness Short-wave Long-waveMid-wave 12-18 months 12-36 months 24-54 months Customer Management Processes Operations Management Processes Innovation Processes Social Processes 1 2 3 4 5
  6. 6. Operations Management Processes Organizational Resource Channels • Improve cost structure o Reduce cost o Improve yields • Increase asset utilization o Manage capacity o Incremental improvements Customer Management Processes • Improve value proposition o Programs for high paying jobs o Accelerate completion • Improve relationships o Customer focused o Form partnership Innovation Processes • Opportunity sweeps o Cross unit synergies o Idea incubation • Portfolio management o Manage implementation o Incremental improvements Social Processes • Improve environment o Relevant community partnerships o Employee wellness • Talent acquisition/development o Best in class employment practices o Employ
  7. 7. Outcomes • Increase student success • Increase our capacity to serve the community with technical and academic programs • Increase our facility utilization rates • Decrease the cost of the delivery of instruction and support services • Increase productivity of human capital • Increase accountability at all levels of the organization • Increase external funding opportunities through industry, grants, and other non-traditional sources • Increase consistency and quality of student experience
  8. 8. Shared Services and Core Resources (HCC Divisions) INSTRUCTION STUDENT SERVICES & COLLEGES FINANCE & ADMINISTRATION SUSTAINABILITY LEGAL & COMPLIANCE COMMUNICATION
  9. 9. Functional Responsibilities CEO Rationale, goals, status Presidents Visible reinforcement, specific plan Vice Chan Operationalize, coordinate support COO, Deans Operationalize, execute plans Dir, Chairs Daily oversight Faculty, staff Understand and apply Position Role
  10. 10. Presidents Operations Management Processes • Operational uniformity • Enrollment management, COEs Customer Management Processes • Quality student experience • Student retention and completion Innovation Processes • COE partnerships • Sustainable COE resources Social Processes • COE reps to industry • Community relations
  11. 11. Vice Chancellors Operations Management Processes • Coordinating efforts • Shared services leadership Customer Management Processes • New program development • COE support Innovation Processes • Shared best practices • State-of-the-art technology Social Processes • Hiring and evaluation • Campus safety
  12. 12. Cabinet Operations Management Processes • Fiscal health • Academic integrity Customer Management Processes • Foster culture of student success • Quality student experience Innovation Processes • Sustainable environment • Strategic execution Social Processes • Quality Branding • Communication
  13. 13. Goals FY2016 – Domain 1: Participation PARTICIPATION 1.1 2% increase Enrollment 1.2 Integrate into strategic plan 1.3 Establish targets across institution 1.4 Develop an enrollment management strategy
  14. 14. Goals FY2016 – Domain 2: Success SUCCESS 2.1 2% Completers 2.2 3% Transfers 2.3 1% Persistence 2.4 Achieve stability and build a strong student services team 2.5 Streamline financial aid and registration processes 2.6 Ensure a student friendly course schedule 2.7 Provide weekend courses to accommodate working students
  15. 15. Goals FY2016 – Domain 3: Fiscal & Facilities FISCAL & FACILITIES 3.1 Present balanced end of year budget and a clean audit report each year. 3.2 Increase revenue by a mutually agreed amount by January 15, 2016 through new grants and partnerships. 3.3 Achieve operating efficiencies in operations (mutally defined by January 15, 2016). 3.4 Ensure appropriate financial checks and balances, supporting the Board's fiduciary responsibilities, integrity of procurement procedures.
  16. 16. Goals FY2016 – Domain 4: External Relations EXTERNAL RELATIONS 4.1 Increase external partnerships. Provide assessment of current partnerships and provide relevant information on new partnerships by providing specific assessment of benefits to HCCS. Differentiae partnerships by category. 4.2 Increase visibility statewide THECB and TEA committees that impact HCC funding and operations and demonstrate how visibility translates to benefits for HC. 4.3 Increase state and national recognition of HCC as related to student success and completion. 4.4 Promote the image of HCC as a college of "first choice" 4.5 Continue to expand fundraising effort in partnership with HCC Foundation and establish specific fundraising goals. 4.6 Work collaboratively with the Board and individual trustees to promote HCC throughout the service area. 4.7 Improve media relationship by promoting HCC.
  17. 17. Goals FY2016 – Domain 5: Governance & Board Relations GOVERNANCE & BOARD RELATIONS 5.1 Implement dashboard containing relevant and accurate data for board access to facilitate greater understanding and awareness of institutional accomplishments. 5.2 Improve the presentation of materials and information to the board by establishing and adhering to timelines and providing appropriate time for review. 5.3 Improve public relations.
  18. 18. Organizational Alignment INSTRUCTION STUDENT SERVICES & COLLEGES FINANCE & ADMINISTRATION SUSTAINABILITY LEGAL & COMPLIANCE COMMUNICATION
  19. 19. Balanced Scorecard Template Action Plan Activity College Instruction Student Svc Fin & Adm Comm Sustain Legal 1.1.1 SCH - Acad 1.1.2 SCH - COE 1.1.3 Dual Credit 1.1.4 Online Domain 1 Goal KPI/CPI Target Objectives Action Plan 1.1 2% increase Enrollment Enrollment +2% 1.2 Integrate into strategic plan 1.3 Establish targets across institution 1.4 Implement an enrollment management strategy
  20. 20. Scorecard KPIs Grow by more granular targets
  21. 21. Communication PlanFY16 Q2 FY16 Q3 FY16 Q4 FY17 Q1 12/2015 01/2016 02/2016 03/2016 04/2016 05/2016 06/2016 07/2016 08/2016 09/2016 10/2016 11/2016 AA/SS Committee Establish priorities X Progress reports X X X Audit Committee Establish priorities X Progress reports X X X Board Governance Committee Establish priorities X Progress reports X X X ExternalRelations Media Relations Staff training X Trustee training X Strategy presentation X Progress reports X X X Community Engagement Present plan X Progress reports X X Legislative Establish priorities X Progress reports X X Publish legislative agenda X Strategic Plan Establish priorities X Progress reports X X X
  22. 22. HCC Stock Price – Basis? NASDAQ index (^IXIC)
  23. 23. HOUSTON COMMUNITY COLLEGE HCC TRANSFORMATION PHASE 2 Transformation Team Update December 4, 2015

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