Strategic Plan<br />1<br />
Ensure everything the Union does aims to:-<br />2<br />
Be Green and ethical<br />Driven by Sound Impact to set a standard of excellence<br />Develop our staff and officer educat...
Being good employers to our permanent and student staff</li></ul>3<br />
Develop a global perspective for us and our members<br />Matching Halls and Countries<br />Broadening Universal Thursdays<...
Expand opportunities for all students to get involved to benefit their personal and career development.<br />Student activ...
Sustaining excellence through sustained improvements by..<br />Improvements to management systems and practices<br /> publ...
Sustaining excellence through sustained improvements by.. <br />Increasing our impact on national organisations<br />NUS<b...
Key areas for development<br />Establishing financial and commercial stability and sustainability<br />Making our communic...
Establishing financial and commercial stability and sustainability<br />Continue Commercial success to stabilise this inco...
Establishing financial and commercial stability and sustainability<br />Working with the University to establish a sustain...
Establishing financial and commercial stability and sustainability (3)<br />Develop and maintain our building as the hub o...
Making our communication with our members effective and interactive by...<br />Continuing to develop the web site<br />as ...
Making our communication with our members effective and interactive by...<br />Developing a reputation management strategy...
Making our communication with our members effective and interactive by...<br />Developing a stronger corporate ID for stud...
Effective communication by:- really understanding  what our members need, want, think and do and make sure this drives the...
Effective communication by:- really understanding  what our members need, want, think and do and make sure this drives the...
Effective communication by:- really understanding  what our members need, want, think and do and make sure this drives the...
Making sure that the Union&apos;s governance and planning works as it should by<br />Developing Union Council&apos;s effec...
Union&apos;s governance and planning<br />Developing mechanisms to monitor the effectiveness of the Trustee Board<br />Ens...
Union&apos;s governance and planning<br />Developing the effectiveness of Officers and exec<br />Executive Elections impro...
Union&apos;s governance and planning<br />Improve exec accessibility and profile<br />Improve web presence<br />Video blog...
Union&apos;s governance and planning<br />Reviewing the effectiveness of the associations<br />As our way or understanding...
Union&apos;s governance and planning<br />Publishing our delegation of powers document<br />Report on implementation<br />...
Union&apos;s governance and planning<br />Improving financial accountability<br />Monthly finance committee meeting<br />B...
Making sure the Loughborough Student voice is taken into account  by anyone who takes decisions that affect students by..<...
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LSU Strategic Plan 2009

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Strategic Plan as approved by the Board of Trustees and Union Council

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LSU Strategic Plan 2009

  1. 1. Strategic Plan<br />1<br />
  2. 2. Ensure everything the Union does aims to:-<br />2<br />
  3. 3. Be Green and ethical<br />Driven by Sound Impact to set a standard of excellence<br />Develop our staff and officer education<br />develop our campaigning work<br />act honourably with all our partners<br /><ul><li>The highest standards of openness and honesty with all our clients
  4. 4. Being good employers to our permanent and student staff</li></ul>3<br />
  5. 5. Develop a global perspective for us and our members<br />Matching Halls and Countries<br />Broadening Universal Thursdays<br />Developing Erasmus<br />University world wide developments and links<br />4<br />
  6. 6. Expand opportunities for all students to get involved to benefit their personal and career development.<br />Student activities more accessible<br />Give it a go or variety club<br />Make forming new socs better<br />Student Staff and volunteers<br />Flag up the skills gain from experience<br />Offer advice for CVs<br />Mention some things that add credibility to the Union<br />IIP<br />IIV<br />other awards<br />5<br />
  7. 7. Sustaining excellence through sustained improvements by..<br />Improvements to management systems and practices<br /> publishing our risk register and developing stronger risk management systems<br />Report on implementation<br />Review<br /> publishing our HR Strategy<br />Report on implementation<br />Review<br />Maintain and develop our quality measurements<br />Surveys<br />Mystery customers<br />Focus groups<br />web stats/Publicity audit<br />Health and safety audits<br />Develop our use of KPIs and targets for all departments and sections<br />Use awards and Quality marks as objective evaluation and drivers of excellence<br />SUEI<br />Sound environmental impact<br />Best bar None<br />IIV<br />IIP<br />Best Student experience<br />Igrad survey<br />NSS<br />6<br />
  8. 8. Sustaining excellence through sustained improvements by.. <br />Increasing our impact on national organisations<br />NUS<br />NUSSL<br />AMSU<br />Sectional Associations<br />NASTA<br />BUCS<br />Rag<br />Better reputation management<br />Continue to develop our alumni work<br />Complete the new life membership offer<br />Continue to develop social events<br />Develop our working partnerships<br />At Loughborough<br />In London<br />Consider other possibilities<br />Develop our working partnerships<br />University departments<br />College<br />Imago<br />SDC<br />Facilities management<br />Charnwood Council<br />Residents Groups<br />Local and regional Students unions<br />7<br />
  9. 9. Key areas for development<br />Establishing financial and commercial stability and sustainability<br />Making our communication with members effective and interactive<br />Making sure the Union governance and Planning works as it should<br />Making sure the Student Voice is taken into account by anyone who takes decisions that affect Loughborough Students<br />8<br />
  10. 10. Establishing financial and commercial stability and sustainability<br />Continue Commercial success to stabilise this income source overall<br />Venue<br />Bars can expect marginal decline<br />Function business should grow to compensate<br />Shops<br />Marginal profit increase<br />Nursery<br />profits to rise with occupancy<br />Landlord<br />Maintain occupancy in the light of economic down turn and Internet<br />Rent reduction are inevitable<br />Developing our catering services in partnership with Imago<br />Linked in to University meal card<br />Catering in JC&apos;s<br />Linked to imago marketing Union for functions<br />Some spending on refurbishment and equipment<br />Develop better facilities for sports meals<br />New commercial ventures<br />Car boot sale<br />developing a business plan/proposal for a new employment agency <br />Marketing<br />Advertising venues are under threat<br />Growth in E-commerce<br />9<br />
  11. 11. Establishing financial and commercial stability and sustainability<br />Working with the University to establish a sustainable fee regime<br />Develop an agreed outline of what the Union does for the fee<br />Establish benchmarks of performance<br />ensure funding is appropriate to sustain activity<br />Fundraising and grants<br />Participate in NUS initiative<br />10<br />
  12. 12. Establishing financial and commercial stability and sustainability (3)<br />Develop and maintain our building as the hub of the student community and a first class facility by:-<br />Making it the physical demonstration of our values and excellence<br />Continuing to be an outstanding venue<br />refurbish Room1<br />Queue awnings down the side of the building<br />Admissions till arrangement<br />Improve toilets in Fusion especially female<br />Develop proposals for a major refurbishment of the Piazza, bookshop and entrance in 2010<br />Facilities bookings<br />Possible SDC staff<br />Employment agency<br />Union services reception<br />Knock through Bookshop and entrance<br />Improving the entrances <br />Art work<br />Screens<br />Colour scheme<br />Tidiness and presentation<br />Night time impact<br />making it more user friendly and easy to navigate<br />Improvements to maintenance and cleaning<br />develop its daytime use<br />JC&apos;s<br />Furniture in Piazza<br />Student activities<br />External bookings<br />Re allocating the existing Student advice space<br />Student voice for part<br />New Staff agency<br />Something else<br />being a model of sustainability<br />Target 4% reductions on energy each year<br />Target 4% reduction in land fill waste<br />All investment should be based on whole life cost calculations<br />As far as possible all refurbishment should reduce environmental impact<br />Ongoing investment in building to reduce environmental impact and cost<br />11<br />
  13. 13. Making our communication with our members effective and interactive by...<br />Continuing to develop the web site<br />as the communication hub<br />Everything should have a link on there<br />New items should be News<br />We should develop comment boxes<br />Using other sites<br />facebook<br />Wordpress<br />Youtube<br />fliker<br />Web 2.00 developments<br />Ed rate<br />Other institutional performance feedback<br />Housing<br />Exec<br />Comments boxes on pages<br />Closely monitoring developments in social media<br />Twitter<br />other up and coming things<br />12<br />
  14. 14. Making our communication with our members effective and interactive by...<br />Developing a reputation management strategy<br />Developing our use of the &quot; 9 words&quot; to communicate our values<br />Raising the profile of the Strategic plan<br />Appropriate version for different jobs<br />Fold out plan<br />Staff and volunteers<br />Web based Powerpoint<br />Mass communication<br />include photos and video<br />Mind map<br />filtered for time, responsibility etc<br />Working document<br />Higher profile on web site<br />Updates and reporting to council<br />Trustee reporting<br />13<br />
  15. 15. Making our communication with our members effective and interactive by...<br />Developing a stronger corporate ID for student activities<br />Focusing on reporting progress and achievements<br />Web based impact report<br />Using student stories to show what we do<br />Impact of representation<br />Increasing the amount of video/animated content available to our media<br />Powerful accessible and popular<br />LSU TV for the highest production values<br />More Vblog quality from others<br /> by spreading the capability through the Union<br />Exec<br />Staff<br />Section volunteers<br />Recruit animators<br />14<br />
  16. 16. Effective communication by:- really understanding what our members need, want, think and do and make sure this drives the Union&apos;s work<br />Improving mechanisms for using data in decision making<br />Develop improved systems for analysis of existing data<br />Improve mechanisms for drawing conclusions <br />Cross reference data against target groups<br />Identify no/low contact members<br />Researching Students experience of living and working in Loughborough town<br />15<br />
  17. 17. Effective communication by:- really understanding what our members need, want, think and do and make sure this drives the Union&apos;s work<br />Improving mechanisms for using data in decision making<br />Develop improved systems for analysis of existing data<br />Improve mechanisms for drawing conclusions <br />Cross reference data against target groups<br />Identify no/low contact members<br />Researching Students experience of living and working in Loughborough town<br />16<br />
  18. 18. Effective communication by:- really understanding what our members need, want, think and do and make sure this drives the Union&apos;s work<br />Experimenting with new ways to reach students for comment and feedback<br />Post its<br />Exec polls<br />Develop ways to use OST as regular tool<br />creative use of web<br />Continuing to focus on key groups to increase understanding and involvement namely:-<br />Post Grad<br />Internationals<br />College<br />17<br />
  19. 19. Making sure that the Union&apos;s governance and planning works as it should by<br />Developing Union Council&apos;s effectiveness<br />Experiment with other meeting formats e.g. OST<br />Proposal referred to Exec or Trustees<br />How they are to be taken up reported back electronically<br />Challenges at next formal council<br />General exec reporting could be a topic proposal E.G<br />Develop the profile and role of councillors<br />Work on the relationship with the Board<br />18<br />
  20. 20. Union&apos;s governance and planning<br />Developing mechanisms to monitor the effectiveness of the Trustee Board<br />Ensure that there are ongoing mechanisms for Board induction and training<br />Ensure that good communication exist between the Board, council and executive<br />Complete board recruitment<br />Lay members<br />New Students<br />Reviewing how best to support elections other than general elections<br />Dept. Committee<br />Programme reps<br />Sections<br />Societies<br />Options<br />Separate Democracy unit<br />Train and support responsible officers and staff<br />19<br />
  21. 21. Union&apos;s governance and planning<br />Developing the effectiveness of Officers and exec<br />Executive Elections improvements and targets<br />All posts contested<br />Increase number of candidates<br />Should we aim to increase the range <br />Demographic<br />mode of study<br />Create sustainable adequate staff support <br />Improve publicity and candidates pack<br />Review Exec post<br />set out clearer job outlines<br />initiate a discussion on roles <br />Change will take at least 9 months<br />20<br />
  22. 22. Union&apos;s governance and planning<br />Improve exec accessibility and profile<br />Improve web presence<br />Video bloging<br />Exec polls<br />Reception is effective<br />Signage of exec weekly plans/diary&apos;s on screen<br />Make exec and staff roles in delivering on the Strategic plan clearer<br />Review sections of the plan at monthly meetings<br />Publish updates and progress <br />Improve offer training and support<br />Develop handover plans for each officer<br />Make contact with new officers between Feb and July<br />Review the training and induction programme<br />Better training on budgeting and budget control<br />Undertake 360 officer appraisals<br />21<br />
  23. 23. Union&apos;s governance and planning<br />Reviewing the effectiveness of the associations<br />As our way or understanding specific groups<br />As the best ways of satisfying their needs<br />As mechanisms for identifying representative students<br />Publishing our delegation of powers document<br />Report on implementation<br />Review<br />Being more outward looking to get new ideas and challenges<br />Use external Trustees to assist with broadening our vision<br />Creating effective partnerships with other Students Unions<br />Attendance at conferences for Union and sections<br />International conferences and visits<br />Support our global perspective<br />22<br />
  24. 24. Union&apos;s governance and planning<br />Publishing our delegation of powers document<br />Report on implementation<br />Review<br />Being more outward looking to get new ideas and challenges<br />Use external Trustees to assist with broadening our vision<br />Creating effective partnerships with other Students Unions<br />Stimulate and spread the costs and risk of innovation<br />94 Group<br />Other top unions<br />Shared values Unions<br />Local Unions<br />Attendance at conferences for Union and sections<br />International conferences and visits<br />Support our global perspective<br />23<br />
  25. 25. Union&apos;s governance and planning<br />Improving financial accountability<br />Monthly finance committee meeting<br />Better financial commentaries on management accounts<br />Review budget and accounting formats to <br />consider cost centring overheads<br />develop core and desecration spending<br />Review the role of the Chair of Council<br />Develop a strategy in relation to college members<br />24<br />
  26. 26. Making sure the Loughborough Student voice is taken into account by anyone who takes decisions that affect students by..<br />More systematic use of EMT partner mechanism<br />Executive discussion on issues and feedback<br />Getting students represented where it really matters<br />EMT<br />Operations sub-committee<br />Interview panels<br />Wardens<br />Other key senior posts<br />Challenge the &quot;special business“<br />Establishing Academic Congress<br />To support and co-ordinate the union&apos;s academic work<br />Developing stronger working relationships with academic departments<br />Critical Friends group<br />Work with department committees<br />Visits and discussion from Student Voice<br />Improved feedback of formal representation<br />Exec reports<br />Video blogs from key meetings<br />News items on key issues<br />25<br />
  27. 27. Making sure the Loughborough Student voice is taken into account by anyone who takes decisions that affect students by.. (2)<br />Establishing Academic Congress<br />To support and co-ordinate the union&apos;s academic work<br />Termly review of all data and feedback<br />Develop the priority issues for students<br />Agree key messages to be put forward on students behalf<br />Establishing the new student voice service<br />Student advocates<br />Ed track<br />Ed web feedback system<br />26<br />

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