Hope Pierce has over 15 years of experience in human resources administration and currently works as an HR Administrator for Bachman Auto Group. She handles new employee onboarding, benefits administration, employee training, investigations, and facilitating leave. She has implemented several compliance programs and automated systems. Previously, she coordinated a child exchange program to support families experiencing domestic violence.

1. 129 Steven Court
Taylorsville, KY 40071
E-mail: mikenhope103@myway.com
Phone: 502-551-5431
Hope Pierce
Summary An analytical, organized, results driven individual who excels at challenging and
complex situations. Able to draw upon a diverse background of experience to
evaluate, plan and communicate in many environments and with a wide array of
personalities.
Work
Experience
July 2000 to present Bachman Auto Group Louisville, KY
Human Resource Administrator
 Core duties include:
o Conduct new employee orientation including the explanation of policies,
benefits, work environment and employer expectations.
o Enroll new employees in elected benefits and communicate with each provider
regarding employee selections.
• Maintain an up to date library of benefit forms for enrollment and changes for
each provider.
o Review monthly benefit statements from providers, processing all changes to
benefit elections through the provider and the payroll department and ensuring
prompt payment to the provider.
o Review the benefit programs annually, arranging renewal quotes with current
vendors and outside vendors to assure the most competitive package.
• Maintain ongoing relationship with benefit vendors and serve as liaison for
employee inquiries.
o Implement and oversee federal and state mandated training as well as
additional company required training programs.
o Serve as the employee contact for complaints, conduct investigations and
resolve employee concerns in a legal and fair fashion.
o Maintain and update confidential employee files.
o Respond to unemployment inquiries.
o Review and revise company policies annually.
o Review all job descriptions and revise as needed.
o Confer with eleven department heads regarding steps of progressive discipline
and assist in termination or disciplinary process as needed.
o Review and facilitate FMLA leave and ADA accommodations including tracking
time off and maintaining records.
o Conduct exit interviews and gather necessary data to establish trends.
o Keep apprised of changing legislation and reforms affecting company policies
and advise on compliance strategies.
o Review annual benefits budgets and forecast for coming year.
o Plan and coordinate special events for employees and coordinate the
company’s community involvement (IE: Christmas party, health fairs, luncheons,
parades, etc).
 Added responsibilities include:
o 2002 Modified and updated Family and Medical Leave, COBRA and Worker
Compensation policies including administration and staff education.
o 2002-2005 Organize and oversee Employee Focus Group to solicit employee
input and coordinate with company goals.
“The most successful people are those who are good with plan B.”
James Yorke

2. o 2003 Received certification in Predictive Index Behavior Assessment tools.
o 2003 Revised recruitment techniques and policies to include the use of various
venues of advertising, job fairs and networking.
• Implement and oversee hiring process through use of application logs,
background checks, and interviews.
• Track recruitment and retention, assessing trends and methods to improve
employee retention.
o 2005 implemented the company’s Affirmative Action Program in conjunction
with state awarded contracts.
•Audit program annually and submit for state renewal.
o 2006 implemented the company’s Information Security Program and assumed
duties as Program Coordinator. Audit quarterly.
o 2007 cross trained to process payroll semi-monthly for 215 employees.
o 2008 implemented the company’s Identity Theft Prevention Program, auditing
quarterly and report results annually to the President of the company.
o 2011 reviewed and audited the company’s pay procedures and
classifications in accordance with the Fair Labor Standards and adjusted
accordingly while communicating changes with department managers.
o 2014 reviewed proposals and made recommendations for an automated
application tracking /benefits enrollment/ payroll processing system.
Subsequent to decision, oversaw the implementation of the system, transfer of
information and training of employees.
o 2015 ACA tracking and reporting in accordance with new Federal guidelines.
 Hodge-podge duties: ordering office supplies, monitoring company parking,
negotiate and oversee janitorial services, review and respond to requests for
donations from the community, transcribe meeting minutes, maintain company
“library”, and oversee “Christmas Angel” program and other fundraisers.
Feb 1999 to Sept 2000 Jefferson Co. Office for Women Louisville, KY
Program Coordinator
 Coordinated with Family Court on intake process for families of Domestic Violence to
use supervised child exchange service.
 Established a tracking and scheduling system for child exchanges through the
program.
 Created a partnership with the Courts, the Court Support workers, the Court
Administrators, the Sheriffs offices and various other community organizations to
meet the needs of the program and the participants.
 Served as a liaison to the Police domestic violence unit regarding program
participants and processes.
 Scheduled child exchanges within guidelines of court decrees.
 Documented child exchanges and served as mediator between parents for
communication
 Made court appearances on cases as required.
Education Graduated 1996 University of Louisville Louisville, KY
 Bachelor of Arts in Psychology
 Minor in Sociology
PHR Certification 2010 HR Certification Institute
SHRM-CP Certification 2015 Society for Human Resource Management
Volunteer
Experience
1996-1998 Center for Women and Families
1997-1998 Jefferson County Child Exchange Program
1998 – 2002 Hispanic Latino Coalition Served on Board from 2000-2002
 Festival Chairperson 2000-2002
2013-present Office for Women Exchange Program and data entry

3. 2014-present LSHRM Membership Committee
References Available Upon Request