1. Hitesh Arora
(Process Associate)
Contact No: +91 - 9560561385
Email ID: hitesh2611@gmail.com
A BRIEF SYNOPSIS
 Currently working with Genpact India as Process Associate since 16
th
Aug 2014.
 Ability to support and sustain a positive work environment that fosters team
performance with strong communication and relationship management skills.
 Good interpersonal skills with strong analytical, problem solving & team based
approach; a flexible and a detail oriented attitude.
Professional Experience
Genpact India
Since 16
th
Aug. 2014
Designation: Process Associate at Paypal (Banking and financial services)
Responsibilities:
 AML Process: Customer Identification Program, Name Change.
 Core responsibility: Working on Limitation’s placed on customer account.
 Updating and lifting limitations on customer account upon review of received documents
from customer and with the help of third party tools.
 Contacting customer through mail if any discrepancy.
 Updating teammates by disseminating “Knowledge power Series” through mail and
refresher sessions according to SOP.
 Mentoring and Guiding new team mates in enhancing their process knowledge.
 Maintaining and updating EOD reports for support and analysis.
 Comprehensive quality check of the completed cases.

2. Rewards and Recognition
 Awarded with Bronze award for maintaining highest accuracy.
 Awarded with Bronze award for excellence performance in First Quarter of the year.
Academic Qualifications
o Bachelor in Business Administration from GGSIP University in year 2014.
o 12
th
from CBSE board in year 2011.
o 10
th
from CBSE board in year 2008.
Computing Skills
• Proficient in MS-office tools such as Word, Excel, Access and Power point.
• Having good knowledge of HTML, SQL
• Comfortable using various Internet tools & search engines
Strengths-Weakness
• My strength lies in my Hard Work and dedication in the tasks given to me.
• My fondness to work sometimes leads to ignorance of other aspects of personal life.
Personal Interest/Hobbies
I like to gather general knowledge through Web and always try to get information on new
things, places, objects etc.
Playing volley ball to relax and refresh my self
Personal Information

3. D.O.B: 26-Nov-1991
Father’s Name: Virender Kumar Arora
Mother’s Name: Madhu Bala
Permanent Address: 12/29, Geeta Colony, Delhi-110031
.
I declare that the above information is true and best to my knowledge
(HITESH ARORA)
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