2. Table of Contents Abstract Introduction Process Excellence Aero Engines Programs Director for Quality, BPI 7S – Problem Solving at Rolls-Royce Rolls-Royce Quality Teams
3. Abstract Worlds leading provider of power systems and services for use on land, at sea, and in the air Defines Six Sigma as “A methodology developed by an engineer that involves human touch, process knowledge, and graphical tools”
4. Abstract Six Sigma pursues engineering excellence and not simply statistical excellence by using statistical methods in tandem with leadership and aggressive goal setting. Training 160 + hours of Black Belt 40 + hours of Green Belt
5. Introduction Process Excellence Lead, Lucinda Werling is the statistical resource for Green and Black Belt projects. Few weeks ago the team closed a project that realized 13.4 million dollars in financial benefits and received global recognition within Rolls-Royce.
6.
7.
8.
9. Competencies of AE Programs Director Proficiency in Microsoft Office Suite, specifically Word, Excel, PowerPoint and Project Excellent written / oral communication skills Strong interpersonal skills with the ability to interface with senior customer principles on Quality issues
10.
11. 7S – Problem Solving at Rolls-Royce The 7 Steps are: define the Problem contain the Problem find the root cause of escape prevent further escapes. find the root cause of the Problem implement corrective action verify that the fix has been implemented.
12. 7S- Step 1: Define the Problem Problem definition statements must be constructed according to certain documentation within Rolls-Royce. “How, What, When, Who, and Where” of the problem Accurate problem definitions result in accurate corrective actions. symptoms of the problem are described with the utmost respect to detail.
13.
14.
15. Root cause analysis must be employed to determine the correct actions to take to eliminate the error(s)
16.
17. 7S- Step 6: Implementing Corrective Action Close attention must be paid to the root cause analyses Permanent fix takes time to implement Temporary actions must be taken so that customer and Rolls-Royce can be protected from non-conformance
18. 7S- Step 7: Verify the Fix has been Implemented All read across parts and processes must be verified through control techniques ensure that the non-conformance has been eliminated and cannot be made again with the fixes in place If the problem is not fully resolved, steps five and six may need to be revisited
19.
20. The four teams under the Quality and Business Process Improvement Director include: AE Program Quality Global Component Repair Services (GCRS) Quality, AE Quality Assurance AE Product Quality
21. Lucinda Werling Director Quality & Business Process Improvement Steve Huber Manager AE Program Quality Kenny Morgan Manager GCRS Quality Steve Hounam Manager AE Product Quality Amy Houtz Manager AE Quality Assurance Quality Teams Organizational Chart
22. AE Program Quality #1 Priority - fixing and improving upon quality issues reported from the customers of Rolls-Royce These issues are direct concerns from the airlines and airplane assemblers that use Rolls-Royce engines Oversee and continually are engaged in managing quality prevention activities
23. Global Component Repair Services Quality Deal with internal issues, but mainly deals with suppliers Ensure parts from the suppliers meet quality standards Manage approval and surveillance of repair supply base Drive GCRS continuous improvement Manage GCRS quality systems
24.
25. In charge of directing the Business Process Governance ProgramThis program is intended to develop a line of communication between the many groups of the Rolls-Royce business structure
26. AE Product Quality Key functions include resolution of OEM quality issues and management of internal quality issues includes investigation of issues and communication of problems to the OEM supplier in order to effectively eliminate the quality concerns
27. Summary Rolls-Royce not only implements Six Sigma to improve quality but combines it with a very strong team and training base that provides for an incredible overall quality reputation.
28. Process Excellence: Quality at Rolls-Royce Caleb Bingham Jordan Hites Bart Schenck Ray Smith Collin Swick Spring 2009
