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Oracle On Demand


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Oracle On Demand

  1. 1. ORACLE CRM ON DEMAND<br />GROUP 2<br />
  2. 2.
  3. 3. Oracle CRM<br />It has industry edition named Oracle CRM On Demand<br />Acquisition of Siebel is a leader in call center technology<br />It is very much helpful for the optimization of day to day operations like <br />IT, Sales, Marketing<br />Customer Service /Account Management<br />
  4. 4. It has various industry editions.<br />Automotive<br />Wealth Management<br />High Tech<br />Insurance<br />Life Sciences<br />INDUSTRY EDITIONS<br />
  5. 5. It offers SAAS and now available Amazon Elastic Compute Cloud delivers scalable, pay-as-you-go compute capacity in the cloud. .<br />It is highly secured also<br />The pricing begins at $75/month<br />
  6. 6. Main features<br />Consolidated customer demographics<br />Consolidated vehicle profiles<br />Multichannel selling<br />Personalized customer and dealer service<br />It is easy to deploy and use.<br />
  7. 7. Features<br />Mobile: Gain "anytime, anywhere" access to key customer information with a powerful yet easy-to-use task-based application that increases the productivity and effectiveness of busy sales professionals on the road.<br />Integration: : Prebuilt integration to Oracle business applications.<br />
  8. 8. The results are faster time to value, less customization, and increased user adoption.<br />enables service representatives to obtain a complete view of a customer's profile and <br />gain full understanding of the customer's vehicle sales, service, and financial history instantly.<br />
  9. 9. Sales Management<br />Complete customer data and dealer profiles<br />Opportunity management for both retail customers and fleet accounts.<br />Integration with Microsoft Outlook<br />Pipeline analysis<br />
  10. 10. <ul><li> Service Management
  11. 11. Service request management for customers, dealers, and vehicles
  12. 12. Service Solution Repository
  13. 13. Service request analysis
  14. 14. Vehicle Management
  15. 15. Historical vehicle data including sales, service, and financial
  16. 16. Dealer and license information
  17. 17. Owner and contact information</li></li></ul><li>Activity and Email Management<br />Rapid scheduling of to-do items with graphical calendaring tool<br />Easy sharing of information and task delegation<br />Link emails with associated contacts, accounts, leads, and opportunities<br />Manage literature requests and sales collateral<br />
  18. 18. Why Oracle CRM On Demand Automotive Edition<br />Oracle is the industry-standard CRM solution in automotive, with 10 of the top 15 automotive companies using Oracle applications.<br />It is built leveraging Oracle's ten-plus years of both CRM and automotive industry experience.<br />Global CRM market leader<br />Proven business results<br />Automotive standard<br />Designed to deliver automotive-specific capabilities at the user interface, data, and process levels that are not available with any other hosted CRM offering.<br />
  19. 19. Like any other industry you continuously connected with your customers to know their choices.<br />And update the customer regarding new products and services we are offering.<br />Based on the recommendation from the customer we generate list of products for each customer .<br />This software helps to generate and analyze customer history.<br />Communicate the customer through call center system.<br />
  20. 20. Uses<br />The software is very helpful for planning and making important business decisions.<br />It helps to establish operational efficiency.<br />Ensure quality in customer acquisition and delivery of service.<br />Helps to monitor performance operating systems.<br />The software helps for the product development and access to latest product innovations.<br />
  21. 21. It helps to have a good partner relationship management and business intelligence.<br />Improved efficiency by making customer details, required services, contact history, actions and activities undertaken, and attachments visible and accessible from the CRM portal <br />Cut time to produce various reports by 30% to 40%, using the advanced analysis capabilities of Oracle CRM On Demand <br />Curtailed workload and the cost of developing and maintaining the system, while enhancing the level of information security <br />
  22. 22. THANK YOU<br />