1. HEIDI WHITE
3714 Hilltop Drive, Joppa, MD 21085 | C: (443) 554-6554 | heidiwilhelmina@gmail.com
SUMMARY
Personable education professional driven to inspire students to achieve personal and
academic success.
Adept at managing multiple projects simultaneously while maintaining composure and a
sense of humor.
An active listener with strong interpersonal skills. Strive to understand client needs and provide
exceptional results.
Detail-oriented, accurate, and dependable, with an uncompromising work ethic.
HIGHLIGHTS
Exceptional written and verbal Innovative thinker
communicator Natural leader
Committed to cultivating Staff development
student leadership Staff training
Complex problem solving Calm under pressure
Advanced understanding of diversity
EXPERIENCE
07/2014 to 05/2016 Hall Director
Shepherd University － Shepherdstown, WV
Supervise and maintain a mixed class residence hall of 70+ students.
Interview, hire, place, train, manage, supervise, and support
paraprofessional resident assistant staff of 4.
Maintain campus-wide duty responsibilities focusing on crisis-response.
Adjudicate conduct hearing procedures at various levels.
Oversee facilities and programming budget.
Plan and organize building and area events for students.
Understand and utilize key card lock hardware and software.
Organize and coordinate all programming using Campus Labs software.
Attend professional development at regional and national conferences.
Co-chair of the Resident Assistant and Graduate Student Worker Training
Committee.
01/2015 to 08/2015 Intern with the Office of Disability Support Services
Shepherd University － Shepherdstown, WV
Administered standardized and class specific tests to identified student
population.
Encouraged students to be understanding of others.
Researched trends in Disability Support Services in regional universities.
Developed and presented program detailing services of the Office of
Disability Support Services to over 100 residential students.
08/2015 to 11/2015 FYEX Faculty Instructor
Shepherd University － Shepherdstown, WV
Developed interesting course plans to meet academic, intellectual and
social needs of students.
Developed and implemented interesting and interactive learning
mediums to increase student understanding of course materials.
Developed, administered and corrected tests and quizzes in a timely
manner.
Designed lesson plans focused on age and level-appropriate material.
Instructed students of various backgrounds and learning styles by
employing a variety of instructional resources.
Clearly communicated objectives for all lessons, units and projects to
students.
04/2013 to 02/2014 Ability Representative
The Walt Disney Company － Orlando, FL

2. 01/2013
06/2012
01/2009
08/2010
05/2009
Maintained confidential medical information.
Communicated to and from Cast Members regarding confidential
medical issues.
Maintained medical documentation files.
Assisted with communication between all levels of the medical
accommodation process.
Maintained poise under pressure and confrontation.
Partnered with Cast Members, Managers, Scheduling, and various other
departments as necessary on two coasts to provide the best possible
service.
Fielded multiple phone calls per shift to ensure quality communication
regarding the medical accommodation process.
04/2013 Services for Guests with Disabilities Coordinator
The Walt Disney Company － Orlando, FL
Maintained guest information and materials.
Provided and reviewed Guest and Cast literature.
Assisted with special projects including audits and photo
documentation.
Maintained documentation files.
Assisted with communication between all levels.
General clerical duties.
Researched trends and information pertaining to disabilities, ADA, etc.
via the Internet and other sources.
01/2013 Disney Internships and Programs Event Planner
The Walt Disney Company － Orlando, FL
Worked with multiple vendors per event.
Assisted in the set up and break down of events.
Worked with Disney Internships and Programs Participants on day one of
their arrival and check in process.
Handled confidential information.
Delegated responsibility at events to event cast.
Inventoried and maintained props, garages, dry stock, decorations, etc.
Planned, marketed, budgeted and executed events and trips for Disney
Internships and Programs Housing.
06/2012 Attractions Hostess
The Walt Disney Company － Orlando, FL
The Stitch Complex (Stitch's Great Escape!, Tomorrowland Transit
Authority Peoplemover, Astro Orbiter), Tomorrowland.
Pirates of the Caribbean, Adventureland.
05/2012 Resident Assistant
Shepherd University － Shepherdstown, WV
Confronted peers (residents) in difficult situations while maintaining
interpersonal relationships.
Took on more responsibility than required.
Responsible for critical knowledge of proper protocol involving
emergency response.
Counseled residents and provided appropriate referrals.
Maintained open communication with residents, supervisors,
maintenance, and housekeeping staff.
Provided around the clock assistance to residents.
Crisis management - ability to act/think clearly and quickly.
11/2009 Barista
The Bottomless Cup － Havre de Grace, MD
Adhered to recipe and presentation standards for specialty coffee drinks.
Resolved customer disputes with tact and professionalism.
Weighed, ground and packed coffee per customer orders.
Updated menu with daily offerings and specials, using personalized
artistic touches.
Correctly followed all health, safety and sanitation guidelines.
Greeted guests with a pleasant smile and superior customer service.
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3. 01/2006 to 07/2009
EDUCATION
2016
2012
2006
AFFILIATIONS
REFERENCES
Managed inventory by establishing and adjusting ordering parameters,
forecasting usage and controlling waste.
Cleaned equipment, disposed of waste, closed registers and carried out
other closing duties.
Waitress/Cashier
Top of the Bay Restaurant － Aberdeen, MD
Delivered exceptional service by greeting and serving customers in a
timely, friendly manner.
Promptly served all food courses and alcoholic beverages to guests.
Regularly checked on guests to ensure satisfaction with each food
course and beverages.
Skillfully anticipated and addressed guests' service needs.
Consistently adhered to quality expectations and standards.
Routinely cleaned table linens, table settings, glassware, windowsills,
carpets, counters, floors, storage areas and service refrigerators.
Prepared the buffet and salad bar for dinner service.
Completed opening and closing checklists according to set standards.
Master of Arts: College Student Development and Administration
Shepherd University － Shepherdstown, WV, USA
Regents Bachelor of Arts: English Literature Focus
Shepherd University － Shepherdstown, WV
High School Diploma
Edgewood High School － Edgewood, MD, USA
The Delta Zeta Sorority; Historian, Chaplain, Colonnade, Lamp Editor
Sigma Tau Delta - The International English Honors Society; President
People to People Student Ambassador Alumna (Australia 2002)
Elizabeth Sechler, Director of Residence Life
Shepherd University Residence Life
Office: (304) 876-5172
Email: esechler@shepherd.edu
Ellisa Woodbrey, Associate Director of Residence Life
Shepherd University Residence Life
Office: (304) 876-5172
Email: ewoodbre@shepherd.edu
Maureen Hogan, Guest Service Manager
The Walt Disney Company
Email: Maureen.Hogan@Disney.com