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A Practical Introduction to Coaching

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CRAFT 2019 workshop (100 mins)

Published in: Leadership & Management

A Practical Introduction to Coaching

  1. 1. H E I D I H E L FA N D linkedin.com/in/heidihelfand A PRACTICAL INTRODUCTION TO COACHING
  2. 2. H E I D I H E L FA N D H E I D I H E L FA N D . C O M @ H E I D I H E L FA N D
  3. 3. @heidihelfand
  4. 4. • Are you willing to experiment? • Are you willing to be active? • Can you tolerate messiness? • Share ideas, ask questions • You can have a copy of the slides: 
 
 linkedin.com/in/heidihelfand W O R K S H O P A L L I A N C E
  5. 5. What do you know about coaching? I M P R O M P T U N E T W O R K I N G
  6. 6. HOW WAS YOUR LISTENING?
  7. 7. WHAT DOES… COACHING ACTUALLY MEAN?
  8. 8. Coaching helps people catalyze change and solve their own problems.
  9. 9. Current State (known) Future State (unknown) From crrglobal, arne mindell EDGE THEORY OF CHANGE
  10. 10. Coaching is not about giving advice or telling people what to do.
 
 That is consulting or mentoring.
  11. 11. To coach (and communicate better) you must increase your awareness of your listening & control it.
  12. 12. Listening guides coaching.
  13. 13. @heidihelfand 1 6 FOR COACHING FOR COMMUNICATION FOR LIFE 3 TO O L S
  14. 14. @heidihelfand 1 7 TOOL #1 LISTENING LEVELS BECOME SELF-AWARE OF YOUR LISTENING AND 
 CONTROL IT
  15. 15. @heidihelfand 1 8 LEVEL 1 INWARD FOCUSED

  16. 16. Inward “All about me”
  17. 17. “distracted listening”
  18. 18. @heidihelfand 2 1 LEVEL 2 ATTENTION OUT
  19. 19. Sharp focus “Over there”
  20. 20. @heidihelfand 2 4 LEVEL 3 BODY LANGUAGE
 ENVIRONMENT

  21. 21. @heidihelfand 2 8 • LEVEL 2 ATTENTION OUT • LEVEL 1 INWARD FOCUSED • LEVEL 3 BODY LANGUAGE/
 ENVIRONMENT • Lock it in! L I S T E N I N G L E V E L S
  22. 22. @heidihelfand 2 9 FIND A PARTNER
 TELL EACH OTHER THE 3 LEVELS OF LISTENING USE THE HAND SIGNALS T E A C H B A C K
  23. 23. @heidihelfand 3 0 TOOL #2 SHOW YOU ARE LISTENING MIRRORING PARAPHRASING
  24. 24. PHYSICAL MIRRORING
  25. 25. REPEAT WORDS MIRRORING I love my new team. I feel very HAPPY. You feel HAPPY.
  26. 26. REPEAT WORDS MIRRORING It took us all week but we finished it. All week, huh?
  27. 27. PARAPHRASE (SAY IT BACK WITH DIFFERENT WORDS) I worked on it for hours, then I found the solution. It took a while but you found it.
  28. 28. PARAPHRASE (SAY IT BACK WITH DIFFERENT WORDS) We went to see the customer and showed them our idea. Cool! You showed it to them.
  29. 29. @heidihelfand 3 7 INTERACTIVE PRACTICE: LISTENING MIRRORING PARAPHRASING
  30. 30. @heidihelfand 3 8 STAND UP FORM TWO CIRCLES-One inside the other
 FACE EACH OTHER MAD TEA PARTY -Liberating structure in development
  31. 31. @heidihelfand I CAME TO THIS WORKSHOP BECAUSE… Inside circle: Outside circle: LISTEN, MIRROR, PARAPHRASE DING
  32. 32. @heidihelfand (ding ding)
 MOVE TWO SPACES TO THE RIGHT
  33. 33. @heidihelfand MY LISTENING IS…
  34. 34. @heidihelfand LEARNING TO COACH WILL HELP ME…
  35. 35. @heidihelfand A QUESTION I HAVE ABOUT COACHING IS…
  36. 36. @heidihelfand SOMETHING I PLAN TO DO WITH THIS INFORMATION IS…
  37. 37. @heidihelfand 4 5 DEBRIEF
  38. 38. @heidihelfand 4 6 LET’S BUILD ON THIS
  39. 39. @heidihelfand 4 7 TOOL #3 “WHAT” QUESTIONS EVOKE INSIGHT AND FORWARD MOVEMENT ARE POWERFUL QUESTIONS THAT
  40. 40. @heidihelfand 4 8 A R E N O T A B O U T … INFORMATION GATHERING “WHAT DO YOU PLAN TO TELL BOB WHEN YOU SEE HIM NEXT WEEK?” THE “WHAT” QUESTIONS WE WANT X
  41. 41. @heidihelfand 4 9 D O N O T R E S U LT I N … ONE WORD RESPONSES “WHAT IS YOUR FAVORITE COLOR?” “BLUE” THE “WHAT QUESTIONS” WE WANT X
  42. 42. @heidihelfand 5 0 H E L P T H E M T O … DISCOVER THEIR OWN SOLUTIONS WHAT THEY WANT INSIGHTS “I NEVER THOUGHT ABOUT IT LIKE THAT!” THE “WHAT” QUESTIONS WE WANT
  43. 43. @heidihelfand 5 1 C O - A C T I V E E M P H A S I S EVOKE PERSONAL EXPLORATION VERSUS INFORMATION GATHERING “WHAT” QUESTIONS
  44. 44. @heidihelfand 5 2 POWERFUL OR NOT? 1. Did you enjoy our offsite last week? 2. What does the situation mean to you as a person? 3. How will you get started? Not Powerful Powerful Powerful, but less than #2
  45. 45. @heidihelfand 5 3 WHAT’S IMPORTANT ABOUT THIS?
 
 WHAT ELSE?
 
 WHAT DO YOU WANT? 
 
 WHAT’S THE FIRST STEP? EXAMPLE “WHAT” QUESTIONS Inspired by co-active coaching & The Coaching Habit
  46. 46. @heidihelfand 5 4 LISTEN IN LEVELS 2/3 TO DETERMINE THE “WHAT” QUESTIONS TO ASK
  47. 47. @heidihelfand 5 5 LET’S PUT IT TOGETHER INTO A COACHING CONVERSATION
  48. 48. 1:1 COACHING CONVERSATIONS What’s on your mind? TOOL #1: Listening Levels 2/3 TOOL #2: Mirror/Paraphrase
 TOOL #3: Ask What Questions Get them into Action or Being 
 Plan the followup Adapted from Coaches Training Institute
  49. 49. @heidihelfand 5 7 L E T ’ S P R A C T I C E STAND UP, FIND A PARTNER
  50. 50. @heidihelfand 5 8 K E Y G O A L PRACTICE HAVING A COACHING CONVERSATION
  51. 51. @heidihelfand 5 9 ONE PERSON STARTS: SHARE A CHALLENGE OTHER PERSON: -LISTEN
 -ASK “WHAT” QUESTIONS. -FORWARD ACTION/BEING WHAT’S IMPORTANT ABOUT THIS?
 
 WHAT’S THE REAL CHALLENGE HERE? 
 WHAT ELSE?
 
 WHAT DO YOU WANT? 
 
 WHAT’S ONE STEP YOU COULD TAKE? SWITCH
  52. 52. 1:1 COACHING CONVERSATIONS What’s on your mind? TOOL #1: Listening Levels 2/3 TOOL #2: Mirror/Paraphrase
 TOOL #3: Ask What Questions Get them into Action or Being 
 Plan the followup Adapted from Coaches Training Institute
  53. 53. @heidihelfand 6 1 S U M M A R Y 3 TOOLS • LISTENING LEVELS • MIRRORING/PARAPHRASING • “WHAT” QUESTIONS The building blocks of coaching…
  54. 54. @heidihelfand 6 2 • How do you plan to apply what you’ve learned today?
 Thoughts, Puzzles, Takeaways?
  55. 55. H E I D I H E L FA N D linkedin.com/in/heidihelfand A PRACTICAL INTRODUCTION TO COACHING

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