The resume is for Heather Keeton and summarizes her qualifications and experience. She has a Bachelor's degree in Psychology from Ashford University with a 3.65 GPA and certificates in Microsoft Applications from Chattahoochee Technical College with a 4.0 GPA. Her work experience includes positions in sales, as an office manager, tax preparer, and receptionist. She has skills in Microsoft Office, QuickBooks, typing, multi-tasking, and meeting deadlines.

1. Heather Keeton Resume Page 1 of 2
HEATHER KEETON
hkeeton1973@yahoo.com
QUALIFICATIONS
 Knowledge with Excel, Access,Publisher, and Outlook
 Experience with Word, Works, PowerPoint,QuickBooks, Windows
 Typing 55 WPM, file clerk, appointment setter, payroll
 Ability to handle stressful situations
 Office Management experience, and handling of confidential material
 Ability to multi-task and to meet deadlines, takes initiative to complete projects
EDUCATION
 2012 – July 2015 Bachelor of Arts in Psychology, Ashford University, GPA 3.65
 2009 – 2011 Certificate, Microsoft Applications, Chattahoochee Technical College, GPA 4.0
 2009 – 2011 Diploma, Business Administrative Technology, Chattahoochee Tech, GPA 4.0
RELATED COURSES AND SKILLS:
 Office Procedures
 Spreadsheet Applications
 Presentation Applications
 Word Processing
 Business Communication
 Accounting
 Adult Development & Life Assessment
 Introduction to Cultural Anthropology
 Intro. to Ethics & Social Responsibility
 Ethics and Moral Reasoning
 Social Psychology
 Theories of Personality
 Abnormal Psychology
 Industrial/Organizational Psychology

2. Heather Keeton Resume Page 2 of 2
EXPERIENCE
SalesAssociate, Apri,l 2012 – December, 2014, DOLLAR GENERAL
 Ran cash register and provided excellent customer service
 Put out freight and straighten store
Temporary Seasonal Employee, October 2011 - January2012, JCPENNEY
 Floor associate in the Home Department, providing customer service
 Ran cash register when needed
 Placed orders online for customers when out of stock of merchandise
OfficeManager, March2009 – March 2011, GOODFELLERS, LLC
 Daily Tasks - filing, faxing, answering phones, petty cash count, QuickBooks
 Set up filing system, developed paperwork for the office and the customer
 Bank deposits, taking care of finances and bank accounts
 Orders parts; including checking shipments when they arrive
 Organize the business for events to help promote
Tax Preparer/Processor/Receptionist,January,2002 - 2007, JACKSONHEWITT TAX SERVICE
 Prepared Tax Returns,processed paperwork
 Customer Service, basic reception duties
 Handled giving customers their refund checks
Receptionist,August 2000 - June 2001, GEORGIADEPARTMENT OF REVENUE
 Basic reception duties; answering phones, taking messages,routing calls
 Compiled inventory list for division after taking inventory from multiple locations
 Employee paperwork: compensation time, weekly reports, and expense reports
 Worked on payroll for division - both full time and temporary employees
 Prior mail duties: sending and retrieving to various locations
REFERENCES
Available Upon Request