2. It was great to be able to share some ideas with
the AOA
My recent work delivering a human factors
course to fire service and healthcare
professionals gave some useful feed back and
inspired a literature search into inter-agency
learning (a topic on which there is a paucity of
data)
The feedback showed that the inter-agency
aspect of the course was a key feature to its
success
3. Every industry/professional group has a set
of values, beliefs, norms and behaviours.
Inter-agency collaboration removes
individuals from some of their professional,
cultural norms
It allows them to see their profession from
another’s perspective, TRANSFORMING their
view of them selves and their professional
group.
4. Discussion and inter-agency working allows
individuals to reflect upon their personal and
organisational performance
Such analysis can afford new insight into the
positive elements in their own and their
organisational performance,
they will identify and describe what they do
right in order to explain to another
5. Resilience engineering defines safety as the
ability to succeed under varying conditions.
Consequently it is equally important to
understand why things go right
It is easier to increase safety by improving the
number of things that go right than by
reducing the number of things that go wrong
Editor's Notes
I was asked to share something from my experience with you that is a new concept, a challenge or a solution and I believe that this fulfils all of those criteria, so here is my experience
This year Myself and Si Hamilton formMARFFS delivered an inter agency human factors course for fire service and health care, the course went well and feedback it generated lead to these ideas. so
This allows them to separate themselves momentarily form the cultural norms of their profession, id those values that fit with their personal values, those that enhance and those that restrict it is transformative
This was particularly apparent when the fire service who have well established use of hf tools and routines were describing their work and understanding of case to the medical profession where there are less formal rules, more unspoken routines and more variable use of tools
