My Professional CV

1. PERSONAL DATA
Name : Hazem Osman Azzam
Date of Birth : October 31, 1979
Nationality : Egyptian
Marital Status : Married
Military Status : Exempted
Mobile No. : +2016 617 4373
OBJECTIVE
To actively contribute in the success of growth of the organization by working in a
challenging position where the company can fully utilize my experience and in return
allow me the opportunity to pursue my career advancement goals , demonstrating my
skills & further enhancing my over all knowledge of the products and services offered
by the organization .
Education
Certificate program in Hospitality
Management Focusing on Food service from
Cornell University-USA
B.Sc. in Accounting – Modern Academy, Maadi. 2002
Degree: Very Good
Professional Experience
Experience in The United states of America:(7years)
• Restaurant Manager for Lenye's Café (Chain)
Period : From 2003 - 2004
Address : Midtown 54 St., 3rd
Avenue, New York.
Management: American and Korean management.
• Restaurant Manager for GiGi (Chain)
Period : From 2004 - 2005
Address : Midtown 34 St., Park Avenue, New York.

2. Management: American management.
• Operation Manager for Jenny's ( Chain )
Period : From 2005 - 2006
Address : Midtown 34 St., 3rd
Avenue, New York.
Management: Greek management.
• My own business (Sam Corner) coffee shop
Period : From 2006 - 2007
Address : 50 St., Park Avenue, front of Waldorf Astoria hotel
Management: Egyptian management.
Experience in Egypt:
• Operation manager and partner for Casa de Bica Restaurant &
Café
Period: From June 2008 till October 2010
Management: Egyptian Management.
• Operation Manager for Lawien Egypt
(Austrian chain / Coffee House)
Coffee House International Austrian Chain has 22 different kinds of
coffee beans , this chain has 4 branches in Saudi Arabia , cafe and
retail as well in the same unit.
Opening team as the Operation Manager for Lawien Egypt
responsible to open 10 unites in 3 years ,hiring professional staff , i
was responsible to operate lawien Academy as well , that academy
for training the staff before start working on the floor about the
concept , Barista training ,how to do coffee art , sequences of
services , the manuals for Lawien as a brand , the process of the
coffee beans manufacturing , Collecting ,Roasting , i was
responsible for menu planning as items and prices , doing all the
food and beverage cost , responsible for P&L ,income statements ,
dealing with suppliers , outside catering as big events.
Period: From November.2010 till October 2011
Management: Egyptian Management.
• Operation manager for Voila
( luxury foods and treats )
Luxury Foods and Treats as all the premium meat , cheese , ice
cream , spices , oil , vinegar and pasta , and many other items that
targeting a high segment of customers , that place was located in Al
Zamalek and Al Mohandesin which is a very rich areas that
consuming that kind of service which depend on the finest product
imported from all over the world to meet the consumer`s

3. satisfaction , it is an Elegant retail stores , i was responsible for the
2 outlets as Operations Manager , and preparing for the 3rd outlet in
terms of SOPs , financial statements and customer service.
Period: from December 2011 till November 2013
Management: Egyptian Management
• Operation manager for Crust Egypt
(Italian wood fired pizza)
Opening Team for the First concept in Egypt as the Italian Wood
Fired Pizza , by using the old tradition Italian Oven that Based on
Fired Wood from specific trees in Cairo for Cooking and baked with
special thin Crust Pizza ,
Responsible for all the Operations Procedures SOP`s and all the
financial Statements ( Profit & Loss , Petty Cash , Income Statement
and Balance Sheet , dealing with suppliers , Controlling the Food
Cost and Quality of Food and services , Guests Relation and event
Coordinator for all Caterings , Training sessions for the Team on
Customer services and F&B sequences of services.
Period: From December 2013 till August 2014
Management: Egyptian Management
Experience in QATAR :
• Restaurant Manager at Qatar Foundation.
Opening Team for Chef`s Garden Restaurant in Marwan Club at Al Shaqab
Hours Resort located in the Education City of Qatar Foundation in Doha ,
Responsible as a Restaurant Manager for training the team on sequences of
services , SOP`s for all section as the required manual , do all the requisitions
on MC for all items needed to run the operation , Quality control for services and
food presentation , full knowledge of all the financial statements.. Profit & Loss /
Income statement / Balance sheet , responsible for monthly evaluation for the
new joiners , responsible for monthly sales analysis in order to improve
performance to achieve targets , Guests relation training sessions to all team
member , Guests feedback analysis on monthly basis.
Opening Team for Qatar Foundation Head Quarter New Building in Education
City on October 2015 till Now , I am responsible for 2 outlets ( Restaurant with
95 seats and Cafe with 45 seats ) and 22 pantries , i am responsible for all
breakfast , lunch and dinner Group Catering in the building also for any outside
Catering as well , I am the F&B Focal point for Amlak Holding Company in Qatar
Foundation Head Quarter , I am responsible for all Royal Services in QFHQ
building and for any Catering covering all the Meeting Rooms. rom September
2014 till now
Current Job
Job Describtion
• . Estimates food and beverage costs and requisitions or purchases supplies.

4. • . Use all operational tools to plan for and achieve operational excellence in
the stores. Tools include labor Scheduling &Manning guide, Monthly Status
Reports, quarterly Business Review, Cost Control plans, key performance
indicators.
• . Responsible for driving performance, quality restaurant operations,
customer satisfaction and contributing to the overall financial results.
• . Plan, identify, communicate, and delegate appropriate responsibilities and
practices to managerial level & team members to ensure smooth flow of
operations.
• Provide coaching and direction to the Managerial level & team members to
take action and to achieve operational goals. Constantly review stores
environment and key business indicators to identify problems, concerns,
and opportunities for improvement.
• . Manage all events, outside catering and branding campaigns.
Computer skills
Windows XP, 2000
Microsoft package: MS-EXCEL, MS-WORD, MS-POWERPOINT, MS-OUTLOOK
Language skills
Arabic : Mother tongue.
English : Excellent
Other skills
Management
 leadership qualities, Communicates and well-organized, Minimizes costs and
expenses
Personal
 Helpful, positive attitude and creative, Self-motivated and energetic.