1. Ms. Hataichanok Sootphook
CONTACT INFORMATION
Address: 15/111, Room 702, Bangkok Feliz Condo, Phahonyothin 21, Jatuchak,
Bangkok, 10900
Email: punim_kbhumsombat@yahool.com
Mobile Phone: +66 624921392
PERSONAL INFORMATION
Birthday: 8th
November 1980
Weight 63 kg
Height 162 cm
Gender: Female
Marital Status: Single
Nationality: Thai
CAREER OBJECTIVE
- To obtain a challenging position with a reputable international organization.
- To utilize my skills and experiences for future growth and development of the company.
- To ensure that my company is a prototype in customer service and satisfaction.
WORK EXPERIENCE
Introduction:
I am capable and experienced of work in hospitality services. An-open minded
individual with a flexible approach to work , which enables accommodation of change. Able to work
well with a group or on own initiative. Willing to take any responsibilities and assignments, organized
and can work under pressure in a busy environment. Hard working, motivated and determined. I have
a broad management experience in the hospitality industry with special talents and interests in
training/development.
Ogas Solutions (Thailand) Co., Ltd. October 2015 – Present
Bangkok, Thailand
As the Operations Coordinator
OGAS Solutions was founded in Thailand in 1999, serving the E&P sector for major
operating companies in South-East Asia. Since 2006, OGAS Solutions has grown up to be a strong
actor of the industry in Europe, Africa and Asia.
- To provide and manage all administrative support and assistance to the Operations Director
and team members such as meetings, travelling and accommodation.
- To coordinate and support administrative activities with Eastern Seaboard Branch.
- To monitor the employment contracts (CUEL), liaise with the clients for problem solving.
- To take care of insurance enrollment, deletion, claim and benefits, and other administrative for
office and for the designee.
- To organize outing activities and job fair when needed.
- To take care of new employment for clients (CECI & CUEL), deal with document required,
Heath Insurance & Medical Check Up.
- To coordinate all operational aspects of assigned projects & company activities.
- To place PPE orders, issuing releases, closing orders and performing other transactions
necessary to meet material and services requirements and support supplier management
activities.
- To keep track of CUEL’s project value and personal on board (POB).

2. - To prepare the documents for Visa and Work Permit Application for the Expatriate Employee
- To liaise with the Immigration Department and the Department of Employment to arrange the
visa and work permit for the expatriate employee.
- To monitor the Visa, Work Permit and the 90 days stay for the expat employee and have to do
the needful for any related process.
Al Mashata Beauty Center and Spa January 2015 – October 2015
Doha, Qatar
As a Spa Receptionist
Al Mashata Beauty Spa is the unique and biggest beauty and health Spa in Doha,
Qatar.
- To receive the phone calls from the customers and make the booking for their required.
- Calls to reconfirm the booking with the customers 1 hour before the appointment time.
- To arrange the schedule for the staff.
- To manage the staff for the walk-in customers and make sure that all the walk-in customer will
have services and satisfies with the service as well.
- To encode the booking in the EPS Scheduler and print out for the staff to know their schedule
of the day.
- Updates and inform the new booking to the staff during the day.
- To make the report end of the day.
- Admin works, etc.,
RJ Supply and Service Co., Ltd. February 2013 – October 2014
Bangkok, Thailand
Senior Contractor Support
RJ Supply and Service Co.,Ltd (RJ-SS) is specialized expertise in outsourcing service of
recruitment, manpower supply, full administration, payroll and HR support personnel available in
Thailand oil and gas industry.
- Enrolling, claim, and cancel medical insurance with NZI for the expat contractor.
- Booking Hotel for contractors.
- Booking Air Ticket for contractors.
- Admin work- Employment contract for contractors and sending for signature.
- Assisting the contractors to apply Non B Visa from their country to apply resident visa and
work permit in Thailand.
- Accompany contractors and client to apply visa and work permit.
- Monitoring and reporting the 90 days notification to the immigration for the expat contractors.
- Understand the Letter of Request Service and coordinate with clients in order to from
mobilization and demobilization.
- Accommodation searching for contractors. Meet and Greet.
- Monitoring the expiring contract and reminding the clients to renew the contract with
contractors.
- Recording and summary report of Leave, Annual Ticket used of contractors.
- Arranging driver for the expats.
Atlantis The Palm Hotel October 2011 - January 2013
Dubai, UAE
Guest Service Agent
- Greeting and welcoming all guests/client, assist guests during their stay.
- Checking daily arrival/departure list.
- Promotes hotel facilities to guest.
- Coordinating with the other departments regarding the guest room and other requests.
- Process all arrival and departure records.
- Reconfirms all local billing instructions for FIT guests.
- Hands out room keys to the guests.
- Provides local information for guests, promotes in-house function, assist guests to check out.
- Updates guest history records.

3. - Prepares reservation/confirmation slips and prepare group arrival list.
- Managing all the documents, for instance – The registration card, the bill and other reports.
Atlantis The Palm Hotel December 2008 – October 2011
Dubai, UAE
Receptionist, Spa & Fitness Center
- Full knowledge of all services carried out throughout the spa.
- Communicate and assist guests as giving the right information about the treatment as guest
enquire.
- Fully trained and certified in carrying out all therapies and treatments available to guest.
- Knowledge regarding spa products used in the Spa and salon.
- Carry out any other job related duties, making booking, cashiering, billing, up selling the
treatments and products, handling external and internal phone calls, replying email, etc.
- Full knowledge of the Spa software system.
- Monitor reservations and treatment room allocation and ensuring all requested treatment are
allocated in the best possible area and as per guest requests.
- Communicate and reply e-mail to guest who inquiry about the spa treatment.
- Knowledge of retails and inventories.
- Daily preparation the reports end of the day.
- Organizing guest profiles daily.
Four Seasons Place Hotel March 2008 – October 2008
Chonburi, Thailand
Assistant Front Office Manager
- To responsible for front office procedures
- To take minute of the meeting.
- To contact the agents and the companies about the contract rate agreement.
- To handle all the complaints or requirement from the guests.
- To assist the guest all they need.
- To take a good care of all the guests about the facilities and services in the hotel for their
satisfaction.
Grand Lucky Hotel, August 2007 – March 2008
Bangkok, Thailand
Receptionist
- To check in-out, posting and settling bills.
- To make a reservation from the agents.
- To keep in mind of all the good services.
- To handle with any complaints or requirements from the guests.
King & I Spa December 2003 – August 2007
Bangkok, Thailand
Receptionist of Spa
- To assist the customers to choose the massage that suitable for their need.
- To explain and give the information of the massages to the clients.
- To communicate with the customers and the masseuses about customer’s problems.
- To arrange the schedule of the masseuses.

4. Nonghan Wittaya School May 2003 – October 2003
Udon-Thani, Thailand
English Teacher
- To teach an English Language Grade 9 and 12.
- To responsible for the document of the meeting in the department.
Kata Beach Resort January 2003 – March 2003
Phuket, Thailand
Trainee Student as a receptionist
- Responsible for front office
Training Course
- Up Selling Training, Shiseido Product Knowledge, Clarins Product Knowledge, Aroma Therapy
Cosmetology Product Knowledge, Change Attitude, Service Recovery, Warm Service, Fire
Training, Air Hostess, English, Public Speaking, A reporter of Journalist Project, RIUT News,
etc…
- Requested by college students
EDUCATION
4 years Bachelor of Art degree (major in English) at Rajabhat Udon-Thani University
Graduation Date: 2003
6 years of the Secondary School at Nonghan Wittaya School
Graduation Date: 1999
PERSONAL DATA
REFERENCES
Available Upon Request
Languages
English
Japanese
Level
Fluent
Beginner
Computer Skills
Microsoft Office (Outlook, Word, Excel, etc…) Internet, Commance Program, Easy Four
Program, Spa Soft Program and Opera Program.