1. Title
C o n s u l t i n g | M a n a g i n g | S u s t a i n i n g
We Think & We Do
2. Title
Consulting|Managing|Sustaining
Our Background
We are a UK based contract management
partner delivering commercially sustainable
environments for waste management. We
deliver efficiency and performance gains by
designing, implementing and managing bespoke
soft services that fit perfectly with our
customers’ core operations.
With revenues touching £20 million, we are one
of the fastest growing environmental businesses
in the UK.
In 2009 Helistrat was established to serve a
single client, M&S. Now we work with some of
the UK’s leading brands.
3. Title
Consulting|Managing|Sustaining
Our Location
We operate across the country with
offices in Hampshire and the West
Midlands. We have a team of Service
Delivery Managers located throughout
the UK to offer maximum accessibility
and availability.
They are the eyes and the ears in the
field, visiting sites to ensure the
service you are receiving is the service
you should be receiving.
4. Title
Consulting|Managing|Sustaining
Benefits
We are trusted by our customers to deliver efficient
and innovative solutions in waste management. As
well as our expertise and experience, our customers
benefit from:
• Greater business efficiency and cost savings
• Better pricing for managed services, with
improved performance
• Increased recycling revenue
• Effective compliance and legislative management
• Enhanced CSR and stakeholder engagement
• Improved workspace experience
• Effective closed loop resource and sustainable
supply chain management
6. Title
Consulting|Managing|Sustaining
Consultancy
We analyse your current processes, your
relationships with waste contractors and your
corporate responsibility programmes to identify
and align opportunities throughout your
business.
These include reducing costs, increasing revenue
opportunities and improving your social brand
value.
We achieve this by thinking differently and
challenging conventional processes.
7. Title
Consulting|Managing|Sustaining
Management & Delivery
Conventional facilities management
contractors build their proposition around
an infrastructure of vehicles, plant and
labour. As a result, you get their solution,
delivered their way.
We work the way you work.
We design a solution that fits around the
needs of your organisation. The flexibility
of working with us offers a service that
evolves with your business and uncovers
many more opportunities.
8. Title
Consulting|Managing|Sustaining
Sustainability Services
It’s not about how much waste your
business creates that’s important, it’s about
analysing what materials come into your
business, the impact they have and where
things go when you no longer have use for
them.
There are a number of opportunities that
come with embracing management
systems that fit around a culture of
sustainable supply chains.
Closed loop recycling is a process whereby
waste is collected, recycled and used to
make new products.
10. Title
Consulting|Managing|Sustaining
Audit & Compliance
Ensuring regulatory compliance and adherence to
corporate standards is fundamental.
We provide expert guidance as your organisation
negotiates its legislative and corporate obligations.
Statutory regulations include obligations governing
the storage, handling, treatment, transport and
disposal of waste in day-to-day business operations.
Helistrat provides specialist environmental audits that
show how your organisation is performing in terms of
compliance and help you to develop optimal policies
and energy solutions.
11. Title
Consulting|Managing|Sustaining
Big IT
We know how to optimise technology to
deliver your required information.
The technology we employ includes:
• Bespoke customer portals: providing online
access to essential management
information
• Barcoding to track waste and
contamination
• Biometrics to monitor hours worked on
contracts
• On-site tablet devices to carry out audits
quickly and efficiently
12. Title
Consulting|Managing|Sustaining
Exceptional Financial Management
We make financing easy. We provide detailed and
thorough reports and management information
covering KPIs.
We tell you what is really going on and give you
an incredible level of detail. We drill down to
provide essential information for your business.
We provide in-depth analysis based on multiple
data sources. This, combined with experienced
monitoring and interrogating processes, fuels
meaningful findings focused on your priorities.
13. Title
Consulting|Managing|Sustaining
Helpdesk
Helpdesk customers receive round-the-clock support,
with access to a 24/7 service desk featuring:
• Dedicated, expert support staff
• Knowledge and advice on systems and processes
• Quick response times
• Proactive escalation procedures for quick resolution
• Call-logging and reporting for your operational
efficiency
Specialist service desk operators have secure access
to our extensive knowledge base. Quick response
times and clear escalation procedures ensure that any
issues are dealt with efficiently.
14. Title
Consulting|Managing|Sustaining
Customer Portal
Our 24/7 Service Desk is managed by
our bespoke software. This provides us
with complete control over our
contractors to ensure that your service
is being delivered as specified.
By using contractors local to your sites,
we are able to offer a greater level of
control with a personalised service. Our
helpdesk system has a customer portal
allowing our customers access to live
data.
19. Title
The Customer
M&S is one of the UK’s leading retailers employing over 78,000 people in the UK and abroad, they have over 700 UK stores, plus
an expanding international business.
The Challenge
As a result of their five-year eco plan, Plan A, M&S commissioned Helistrat in 2009 to help deliver their challenging target of
audited zero waste to landfill by 2012.
Our Solution
Helistrat started by examining the end-to-end process prior to re-engineering it. Stringent audit controls were then implemented to
ensure 100% genuine zero waste to landfill. The key was changing the way people thought and worked. Through a thorough
programme of staff training and by paying attention to detail, identifying issues and providing creative solutions to any barriers, a
new way of working was embedded in M&S.
The Outcome
Waste collections were consolidated from 492 stores and 22 distribution centres, reducing the M&S Carbon Footprint by 700,000
tonnes of C02e. 52,700 tonnes of food, cardboard, plastic and paper was diverted from landfill in 11 months. The 2012 vision of
0% to landfill was delivered almost a year ahead of schedule.
“Helistrat has shown time and time again that they will go the extra distance to
provide us with world class solutions. They are innovative and flexible, challenging
conventional thinking in the waste management sector to add value.” Mandy Keepax,
M&S Head of FM, Offices, Store Cleaning, Waste and Pest control
Case Study 1:
20. TitleCase Study 2:
The Customer
Ann Summers is a British multinational retailer specialising in sex toys and lingerie. In 2000 Ann Summers acquired the Knickerbox
brand with its emphasis on comfortable and feminine underwear as a counter point to the more overtly sexual style of the Ann
Summers brand. In 2011-2012 the chain had a turnover of £117.7 million and included 147 stores.
The Challenge
The waste from the 147 UK stores is substantial and by 2010 it had become a significant administrative burden that was costing
the company time and money while diverting management resource away from the core business.
Our Solution
Helistrat presented a total, end-to-end waste management solution that improved service levels, increased recycling to 95% and
reduced operational costs.
The Outcome
In November 2012 Ann Summer’s HQ, Gold Group House, was taken zero to landfill. The partnership between Ann Summers and
Helistrat continues to grow and Helistrat is now looking to turn waste from a cost into a revenue.
“Helistrat has been working with us to improve waste handling and recycling at
our head office and distribution centre, where their expertise and hands-on
approach rapidly reduced our operating costs and took our recycling levels up
to 95% and ultimately to zero to landfill. We are now working with Helistrat to
implement further improvements aimed at turning waste management from an
overhead into a revenue.” Andrew Porter, Head of Facilities UK, Ann Summers
