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Harry Overdijk
harry.overdijk@gmail.com
Personalityprofile
SeniorICTprofessional,withawide range of ICT experience andknowledge.Experienceinthe
fieldof service ,programandprojectmanagement.
Strongleaderpossessingexcellentcommunicationskills.Hisdistinctive qualitiesare hisabilityto
reduce complex situationstomanageableparts.Harryespeciallyenjoyshelpingpeoplefrom
differentbackgrounds,disciplinesandorganizationsworktogetherasa team, and inspiring
themto achieve the bestpossible resulttogether.
Experience
Senior Consultant at BPSolutions - 2014 - Present (2 years)
Senior consultant, workingonseveral larger andsmaller assignmentsfordifferent customers. These assignmentscanbe
in the area of service management, programor project management.
Smaller assignments for different customers
April 2016 -present
Project management, creation of SLA/DAP, a.i. service management, transitionmanagement, coordinationof
improvementprojects.
Program ManagementConsultant, Project andProgram manager at Spaarne Gasthuis
October 2014 - April 2016 (1 year 7 months)
Advisorto the manager ICMT(information, communicationandmedical technology)on a tactical andstrategic level
duringthe merger of two hospitals. Topicsinclude defining a processfor the development, recordingand implementation
of new policies, advising onthe role of ICMT in the new hospital. Besides this responsiblefor a numberof complex
programs, projectsand improvementactivities suchas: Project manager for a tender for a large (> 2000k Euro)network
replacement. Tasks:
 PortfoliomanagementICMT projects
 Programmanagementfor the integration of the ICT Infrastructure.
 Project managemente-mail integration
 Project managementsingle sign-onfunction
 Set up longterm ICT infrastructure investmentplanning
 Vendor managementfor turn-key projects(SAN, storagemigration)
 Set-upICT programmanagementin the new hospital.
 Set up the Project ManagementOffice for the integrated ICMTproject portfolioof bothhospitalsduringthe
merger.
Senior Consultant at IKA April 1999 - May 2014 (15 years2 months)
Senior Consultant, workingondifferent assignmentsinthe area of SAP Technical Application management and Service
Managementfor large multinationalcompanies.

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Service Delivery Manager and ProjectManager at T-Systems (PhilipsGlobalaccount)
January 2010 - April 2014 (4 years 4 months)
Member of the Service Delivery teamof the PhilipsGlobal Account of T-Systems, andassuchshare the profit and loss
responsibility of this account. Besides thisseveral specific roles andresponsibilities:
Lead Incident and Problem manager at T-Systems (Philips Global account)
February 2011 - April 2014 (3 years 3 months)
 Managing, evaluatingandpreventingmajor service disruptionsforPhilips. The role includes:
 Defining the critical incident andthe problem managementprocesses;
 Managingcrisis situationswith full authority, directly reporting to senior managementlevels within T-systems
andPhilips;
 End responsiblefor crisis , incident- and problemmanagement and the service desk processes;
 Create , organize and conductprocesstrainings andfire drills ;
 Team lead of the Lead Incident managementteam, functionally responsible for incident managementteam and
service desk team in Hungary ;
 Define andconduct processtraining sessions, andcrisis drills
Sector Service delivery manager
September2010-March2011
 Responsiblefor the service delivery to PhilipsCorporateFunctionsandTechnology for the systemsmigratedto
Frankfurt. Breakingthe groundfor this new position.
Project Manager at T-systems (Philips Global account)
August2010 - May 2011 (10 months)
 ManageJobManagementSchedulingManagementmigrationproject as partof the transitiontothe new service
provider.
September2013-Jan2014
 Redefining the Order- to-Cashprocessfor the PGA
Project manager service transition at T-systems (Philips Global account)
January 2010 - February 2011 (1 year 2 months)
When Philipsdecided to change the service provider for their Global SAP services from Atos toT-Systems, I was
responsiblefor the delivery of the services by Atos and the smoothtransitionofthese services toT-Systems.
 Primary contact for Atos Origin for the durationof the transformationprogram.
 Responsiblefor the timely delivery and the quality of Atos Origin activities in the program
 Service Delivery Manager for the services delivered by the incumbentservice delivery organizations
 Responsiblefor the continuity of the services delivered to Philipsduringthe transformation
Change Manager GlobalSAP Infrastructure Philips IT Applications
September2000 - January 2010 (9 years 5 months)
 Defining, implementingand managingthe change managementprocess
 Impact, risk andcompliance assessmentof change requestand subsequentapprovalorrejection of change
requests
 Definition policies andprocedures for the maintenanceof infrastructure componentsbaseduponbestpractices,
businessrequirements, security guidelines, ICS & SoX compliance andPhilips IT policies
 Plan , supervise andreport on the activities executed by suppliersand internal parties in the maintenance
windows
 Defining, implementingand monitoringthe changemanagementprocess
 Project managementfor internal improvementprojects
 Leading multidisciplinary task forces for the resolutionof complex problems

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 Participate in periodic SoX compliance and otheraudits
Manager Technical Application support for the Philips SAP R/3 managed service at AtosOrigin
April 1999 - September 2000 (1 year 6 months)
Set-upandrun the technical application managementservice for the newly built SAP R/3 environmentfor Philips
ConsumerElectronics.
Consultant at Cap Gemini 1989 - 1999 (10 years)
Consultant, workingondifferent assignmentsinthe area of systemmanagement, project management, SAP Technical
Application managementandIT service managementfor larger governmentorganizationsandcommercial companies in
the Netherlands
Team lead SAP Basisteam at the Ministry of Justice
1996 - 1999 (3 years)
Set-uptechnical application managementfor the newly built SAP R/3 environmentsfordifferent organizationalunitsof
the Dutch Ministry of Justice.
Certifications and Education
• ITIL v3 Foundation(2016)
• SAPr/3 4.x Basis Consultant
• SAPr/3 3.x Basis Consultant
• ITIL Foundation(1997)
• RetrainingforUniversitygraduatesasICTconsultant
(1989)
• Master of Arts SlavonicLanguagesandLiterature witha minorinComputer Science (1983-1989)
Languages
English (Full professionalproficiency)
Dutch (Native or bilingual proficiency)
French (Professional workingproficiency)
German (Professional workingproficiency)
Russian (Professional workingproficiency)