1. Hardeep Kanwar
B1/200, Yamuna Vihar, New Delhi 110 053
Mobile: +91 – 9560946445
Email: hardeep.kanwar@gmail.com
OPERATIONS PROFESSIONAL
EXECUTIVE PROFILE
 Goal oriented professional with more than 10 years of experience including 7 years in
Operations and MIS
Reporting and 2 years in Marketing support functions
 Demonstrated ability in executing high volume of work, in a professional environment
 Proven track record in completing the task entrusted, within the agreed time as per the
Organizational standards
 Proven competencies in Client Relations, Grievance handling and Key Account Management.
 Strong application knowledge of various formulas and functions such as Vlookup, Hookup,
Pivot Table, Count if, Sum if, Sum product, Index/Match, Filter, Sort, Advance Filter, Charts,
IF, Lookup, Conditional Formatting, Trim, Concatenate, Right, Left, Text, Data Validations etc.
 Excellent communication and interpersonal skills, coupled with strong analytical skills
 Seeking challenging opportunities in Back Office / Operations with an organization of repute
CORE COMPETENCIES
Operations – MIS Reporting – Key Account Management
PROFESSIONAL EXPERIENCE
International College of Financial Planning (July-2015 to Presently Working)
Asst. Manager Operation
 Document all calls with regards to students inquires accurately by data entry in CRM.
 Monitoring student satisfaction levels, implementing action plans to improve satisfaction levels,
resolving critical issues in the process and undertaking appropriate actions to prevent recurrence
of issues.
 Preparing Monthly, Weekly & Daily Sales MIS & ad hoc reports using MS excel for management.
 Liaison with other departments /Universities/ Boards to ensure smooth processing of relevant
work
 Assisting with processing of student records; Also filing and scanning of student documents.
 Accountable for the day to day smooth & error free functioning of the functions / duties associated
with the Student support Service & Back office operations with the team at PAN India ICFP
centers.

2. WLC College India, Noida (August -2009 to July 2015) 6 Years
MIS Executive + Coordinator Operation and Sales
Responsibilities
 Prepare Productivity Report ( Career Managers 102) on Daily Basis, Same Share with TOP
Management Same Day
 Prepare Campus Sales Review Report Weekly and Monthly
 Prepare Incentive of Career Manager, Assistant Managers, Sr. Managers Weekly and Monthly
 Uploading Leads on CRM (ZOHO) for 10 Campuses
 Coordinate with Vendors for the Leads
 Coordinate with Accounts Dept. for Vendors Payments
 Compiling MIS reports with crucial data and submitting to the top management on a regular
basis
 Maintaining Fee Collection of Students of All Campuses on Daily Basis
 Prepare Daily Sales Report from 8 Campuses
 Prepare TVA (Target Vs Achievement) Report Every Week (Sales and Marketing Team)
 Co-ordinations with Campus Directors, Admin and Finance Dept. Regarding Student Details,
Assets in the Campuses and Fee collection Respectively
Result McCann, New Delhi (July-2007 to May-2009) 1.10 Years
HELP DESK EXECUTIVE
A Relationship Marketing Agency
Responsibilities:
 Administering the Key Account service of Maruti Suzuki Autocard Programme and ESPN -
Grand slam Plus Programme
 Compiling MIS reports with crucial data and submitting to the clients as well as our top
management on a regular basis
 Preparingmonthlyperformance statementof executivesandsendingthe same tothe
management
 Handing incoming calls and correspondence, Drafting outgoing correspondence, and carrying
out various Administrative functions
Sanyo Electronics, Amritsar (Dec-1998 To March-2000) 1.3 Years
Sales Executive
Worked with M/s Sanyo electronic, Amritsar (Authorized Dealer of Whirlpool) as Sales Executive

3. Responsibilities:
 Administered the sales function and answered various queries raised by customers
 Established excellent rapport with the customers and procured repeated business
 Defined business objectives, developed competitive strategies, to attain the budgeted target
 Generated MIS reports with data on Sales generated, outstanding receivables, Stock position
etc, and presented to the management
EDUCATION
Bachelor's Degree in Arts, Allahabad University, Allahabad,
IT Skills : MS Office, MS Dos, Windows
PERSONAL DETAILS
Languages : English, Hindi and Punjabi