1. Name: Hammad Hassan
Year of Birth: 1975
Project Title: Dubai Metro Project
Location: Dubai-UAE
Education:
B.Sc. (Math & Physics)
Baha Uddin Zakariya University, Multan,
Pakistan.
B.ED (Bachelor of education Math & Physics)
A.I.O.U,
Islamabad,Pakistan
F.Sc. (Pre Engineering),
Bahawalpur Board, Pakistan
Specialist Training / Qualifications:
 First Aid Training from HABC & Dubai Corporation for Ambulance Services
 Automatic Fare Collection Non-Tools Training
 Certificate of National CadetCrops (Pakistan Army)
 Certificate of Ministry of Interior General Directorate of Civil Defence Dubai (Fire Fighting Training)
 Train Evacuation Training
 O & M Induction Training
 TECOMP Training
 Cross Culture & Diversity Training
 Health & Safety Awareness Course
 Customer Service for station agents
 AFC Training Course
 Degraded Operation Training
 Normal Operation Training
 EmergencyOperation Training
 PSD Training
 Automatic Sliding Door Training
 Basic Fire Training
 BLS Theory and Practical Training
 IncidentManagementand Investigation Training
 Revenue Theory and Practical Training
 Safety Critical Communication Training
 Dubai GovernmentExcellence Program Training
 One Year Computer Diploma
o MS Office
o Networking
o Trouble Shooting
SUMMARY:
Currently I am working as Station Master in Dubai Metro; during this job I am leading a team ofStationAgents,Customer
Service Agents andCarPark Staffto delivera safe,reliable,worldclass and customer focusedstationservices .Iperformed my
duties at Stations and Depot..
I have joined Dubai Metro project as Car Pak Attendant; during my job I have got big exposure and it really helped me to
grow and develop myselfpersonallyand professionally.Being a car park attendant I was assisting car park duty managers
on day to day task, also assisted in admin responsibilities.
I facilitated trainings for new joiners and conducted briefing sessions.

2. Before coming to Dubai;I worked as Admin Officer in a school where Iperformed all admin responsibilities including filing,
documentation,scanning printing etc.I have worked and Math and Physics Teacher and Training Supervisor in Higher
Secondary School and Training Institute in Pakistan for seven years. I also worked with Nestle Pakistan for one year.
Along with all my jobs I have got an opportunityto learn various skills which have helped me a lot in my career so far .I
believe that learning is a continuous process and developmentis on-going phase oflife. I am humble natured person and
believe in resolution ofproblems and completion ofassigned task.
Career History:
STATION MASTER
April 2014-Tillnow
SercoDubaiMetro
STATION AGENT
October 2010 – March 2014
Serco Dubai Metro
ASSISTANT ADMIN
October 2011-January 2012
Operation Department
Dubai Metro
TRAINING INSTRUCTER
For Car Park Trainees
January2010 – August2010
Car Park DepartmentSerco DubaiMetro
CAR PARK ATTENDENT
July 2009 – December 2009
Car Park DepartmentSerco DubaiMetro
ADMIN OFFICER
2004 -2009
JanbazTrainingInstitutefor SecondarySchool Teachers (Bwp.Pakistan)
MATH. And PHYSICS TEACHER
2001 -2004
Janbaz Higher SecondarySchool (Bwp.Pakistan)
ACCOUNT OFFICER
2000 – 2001
NestlePakistan:
Work Experience:
STATION MASTER
April 2014- Tillnow
SercoDubaiMetro
MainResponsibilities:
 Lead a team of Station Agents, Customer Service Agents and Car Park Staff to deliver a safe,reliable,world class
and customer focused station services.
 Providing effective communications and information with internal and external parties in an efficient and timely
manner;
 Deliver public announcements and ensure all train and station information is correct, clear and up to date.
 •Responsible for the efficient and safe evacuation of station premises in the event of fire or other eme rgency
situations.

3.  Delivering essential messages to passenger via audio or visual means in a timely and proactive manner to avoid
confusion, frustration and anger.
 Managing and overseeing cash collection, management and reconciliation in the station on dai ly basis.
 Reporting faults and informing the Fault Controller of and any malfunction and failure of equipment.
 In case of any incident prepare incident/accident reports and inform concern authorities.
 •Conducts Performance Review for the Station Agents, Customer Service Agents and Car Park staff at station.
 Control and mitigate overcrowding in the station and in platform to ensure that passenger’s flows are managed in
orderly manner.
 Responsible for the efficient and safe evacuation of station premises in the event of fire or other emergency
situations.
STATION AGENT
October 2010 – March 2014
Serco Dubai Metro
Main Responsibilities:
 Customer Service
 Selling Tickets
 Revenue reconciliations
 Assisting SM in various admin task
 Work closely with security & contractors
 Providing assistance during operations
 Crowd control
ASSISTANT ADMIN
October 2011-January 2012
Operation Department
Dubai Metro
Main Responsibilities:
 Provide assistance to stations admin is day to day task
 Preparing of Signage
 Provided logistics support
 Filing of documents
 Handling supplies for stations
 Checking Sign on and briefing forms
 Handling sick/annual leaves forms
 Handling water bills of all stations
 Scanning of documents
 Printing of documents
 Data entry when required on MS Excel & MS Word
 Delivered documents and supplies on stations
CAR PARK ATTENDENT
July 2009 – August2010
Car Park DepartmentSerco DubaiMetro
MainResponsibilities:
Performedallduties ofCPA
Assisted carparkdutymanagers
Performedadminassistancewhen required
Keeping record ofallthe vehicles in/out
Handling keys recordandcatalogueofcar park
Maintainedfilingfor CarparkDutymanagers
Customerservice
 From Jan 2010to Aug 2010 ;Ihave been given responsibilityto conducttrainings and briefings for newcar park attendants

4. Handledrecordofbriefingand trainings for newjoiners
Practicallyhelpedthem for the understandingofprocedures andwork instructions
ADMIN OFFICER
2004 -2009
JanbazTrainingInstitutefor SecondarySchool Teachers (Bwp.Pakistan)
MainResponsibilities:
 Preparing annual examination papers with teachers
 Distributing the staff salary and keeping expense records
 Handling of fees collection
 Preparing annual result cards with teachers
 Preparing and providing school certificates
 Handling supplies record (books,uniforms,furniture etc.)
 Filing of students documents
 Providing name plates of students
 Attendance record of school( staff & students)
 Assisting in updating and implementations of new instructions and policies of Ministry of Education
 Printing of documents and scanning when required.
 Proper documentation and filing
MATHEMATICS AND PHYSICS TEACHER
2001 -2004
Janbaz Higher SecondarySchool (Bwp.Pakistan):
MainResponsibilities:
 Performed duties as teacher
 Helped students with their curriculum
 All regular teacher jobs were performed
 Always maintained record ofstudents and class
ACCOUNT OFFICER
2000 – 2001
NestlePakistan:
MainResponsibilities:
 Helped & assisted accountants
 Filing and record handling
 Scanning and printing of bills and invoices
Recent Achievements & other activities:
 Certificate of First Aider From HABC international
 Appreciation Certificate Of 09-09-09 Dubai Metro
 Certificate Of Commendation For Safe And
Efficient Operation Burj Khalifa 2010
 Certificate Of Commendation For Safe And