My latest resume

1. CURRICULUM VITAE Thomas Gashaw Mihretu
Tel; UAE +971 55 7926709 ETH +251 911960070 Skype Address : thomasgs85
Summary
Thomas Gashaw was a Team Leader at a Revenue accounting Center of Etihad Airways
under the management contract of Sutherland Global services, which is engaged in the Fare
Audit process of Etihad, Alitalia and 5 other partner airline tickets, located in the United Arab
Emirates. The main task under this job is to facilitate, coordinate and mobilize the team members
to meet the deadlines and SLA signed with client airline. In addition, Team leader is responsible
for the overall productivity and accuracy of the outputs sent to Managers in charge and giving a
timely feedback and coaching to its members.
Personal Profile
o Name; Thomas Gashaw Mihretu
o Date of Birth; 25/Sep/1985
o Sex; Male
o Marital Status: Single
o Nationality; Ethiopian
o Tel; UAE +971 55 792 6709
o Tel: ETH +251 911960070 Skype Address : thomasgs85
o Email address; thmsgshw@gmail.com
EDUCATION
Unity University | Addis Ababa Oct. 2009 - Aug. 2013
BA, Accounting and Finance
 Wrote thesis on Evaluating Cost Accounting practice of Ethiopian Airlines
Addis Ababa University | Addis Ababa Oct. 2003-Oct. 2007
BA, Management
 Wrote thesis on ‘effects of pricing on sales’ in case of Textile Company.

2. CURRICULUM VITAE Thomas Gashaw Mihretu
Tel; UAE +971 55 7926709 ETH +251 911960070 Skype Address : thomasgs85
OTHER PROFESSIONAL TRAINING & Key skills
 Basic Ticketing and Cargo| Ethiopian Airlines Aviation Academy Addis Ababa Sep
2011- Oct 2011
 Speed and end user | Ethiopian Airlines Aviation Academy Addis Ababa Apr. 2014
 Intermediate passengers fares and Ticketing | Ethiopian Airlines Aviation Academy |
Addis Ababa Jan. 2013-Feb. 2013
o The Certificate was awarded for successfully completing a 40 hour course/ Seminar
on Intermediate Passenger Fares and Ticketing.
Technical Skills Level
MS-Office (Word, Excel) Intermediate
Sabre Native Intermediate
RAPID (Revenue Accounting Proration and Decision Support) Intermediate
VERDI Intermediate
Trip Archive Intermediate
AVCM (Air Vision Contract Management) Intermediate
BSP / ARC(Billing & Settlement Plan) Intermediate
Language Skills Speaking Reading Writing Listening Level
Amharic Mother Tongue Advanced
English IELTS Result 8.0 6.5 6.0 6.0 Advanced
PROFESSIONAL EXPERIENCE
Sutherland Global Services 14 Sep 2015 - Aug 2016
Team Leader| Al-Ain Abu Dhabi| United Arab Emirates
The major task under this job duty is
 Team Productivity: Work to ensure that team achieves daily, weekly & monthly targets.
 Team Accuracy/Quality: To ensure that team achieves the accuracy numbers.
 Team Schedule adherence: Ensure that the team complies with the organizational
policies and procedures in respect to – Leave management and organizational behaviors.
 Coaching and Feedback:
o Provide monthly Feedback on agent performance. Prepare coaching sessions to
improve identified areas of opportunity and meet objectives.
 Extra Initiatives: Taking extra initiatives to help the team in improving the performance.

3. CURRICULUM VITAE Thomas Gashaw Mihretu
Tel; UAE +971 55 7926709 ETH +251 911960070 Skype Address : thomasgs85
Ethiopian Airlines Jan. 2012 – Sep 2015
Senior Accountant | Addis Ababa Ethiopia
The major Task
 Conduct a Quality-Fare Audit based on IATA rules, SPA (Special Prorate agreement)
and company Pricing policy and procedures on Passenger tickets sold by own offices,
travel agents, General sales agents, Billing and settlement plan (BSP//ARC) at Ethiopian
Airlines Revenue Accounting division, under Manager Passenger Sales Audit
department.
Kotebe Teachers University College May. 2010-Oct. 2011
 Internal Audit Officer | Addis Ababa| Ethiopia
Minjar Shenkora Woreda Education Bureau May. 2009- May. 2010
 Audit Officer | Amhara Region
LISAEK Hotel Apr. 2008-May. 2009
 Receptionist and Assistant Manager | Bishoftu
Core competency // skills
Communication Skills
 Delivers accurate, clear, and concise messages that inform and frequently persuade
colleagues, Supervisors/Managers to take action.
 Encourages an open exchange of ideas and different points of view upward, horizontal
and diagonal within the organization.
Team Work
 Frequently uses opportunities to work with others as a teaching tool to impart
organizational knowledge and help others succeed. Builds loyalty among other team
members and enhance spirit of cooperation
Integrity and Candor
 Communicates intentions, ideas and feelings openly and directly in a civilized manner.
 Welcomes openness and honesty.
Reference
Available upon request.