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Maxim Strashun - How Lenovo engages employees (HRLeaders 2014)

Maxim Strashun, Lenovo

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Maxim Strashun - How Lenovo engages employees (HRLeaders 2014)

  1. 1. 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT
  2. 2. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.2 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Lenovo shared service center in Bratislava, Slovakia 600 50+ Shared Service Center EMEA support 55 100 8 functions 40+ depts
  3. 3. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.3 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Engaging employees 1st wave of projects ENGAGEMENT PEOPLE Rotation program How to become employer of choice? Program for coaching managers CUSTOMER DELIGHT To define who is customer , his needs Communication and relationship at all levels E2E ownership CROSS-FUNCTIONAL TEAMING To build Bratislava management system Teaming and relationship-building Cross-functional problem solving COMMUNICATION Effective communication in BA Increase BA brand recognition, showcase successes Implementation of 4P culture as a program, tracking + measuring progress and adherence to steps; keeping 4P culture alive CONTINUOUS IMPROVEMENT Communication and recognition of LSS successes Enhance LSS management system Alignment of KPIs for BA J C Successful?
  4. 4. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.4 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Engaging employees Employer of choice survey 2010/11 destructive uncertainty indifference performance 0% 30% 45% 65% 100% SSC 44% SR avg 50% SR best 66% SK Qs Benchmark missing Satisfied? Engaged?
  5. 5. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.5 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT What do these areas mean? WORKSHOP with EMPLOYEES ROOT CAUSES ACTIONS Career Opportunities Valuing people Brand Alignment 3 hours FACILITATORS NO MANAGERS 1482 ideas Q1 Q2 Q3 Q4
  6. 6. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.6 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Outcomes from workshops 2nd wave of projects 60 120 Strong BMS Sponsors + Project Leads Project Coordinator NO NOMINATIONS WE LISTENED TOP 3 Regularly informed: •Senior meetings •All-managers meetings •Whole site newsletter •All-hands: completion LENOVO INTERNAL SURVEY 2011 AND 2012 120 + FRIENDS CHARITY: ALL LOTS OF COMM
  7. 7. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.7 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT POSITIVE:  Learned new skills (e.g. video splicing), new experiences  Built new relationships (mixed teams)  Chance to present: to managers, all hands  Visibility to managers + senior mngrs, contacts  Different than my regular job  Brought improvement to site  Better insight into project management, tools  Support from seniors  Training for project leads  89% would do again  80% avg attendance at team meetings Summary of feedback from 2nd wave projects DEVELOPMENTAL  Additional workload, 10% allocated but sometimes work > 8 hours; more work than expected  Challenges to define scope + timeline; delays  Not priority (as in business), push was needed  Missing responsibility of TMs as in business  Frustrating when team ideas were challenged or rejected  Different expectations on projects among Seniors (non-alignment)  At the beginning a lot of enthusiasm, then higher workload and lower priority  TMs missing deadlines, review of actions was needed  Bigger focus from Seniors (attendance and interest)
  8. 8. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.8 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT How do we know it worked? ENGAGEMENT Below Average LENOVO INTERNAL SURVEY 2011 LENOVO INTERNAL SURVEY 2012 MANAGEMENT INDEX Below Average ENGAGEMENT Significantly increased 82% MANAGEMENT INDEX Increased 78%
  9. 9. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.9 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Reinforcing communication: we already have this! BENEFITS: @ All-hands € per person / year € per benefit for whole co / year Strategy: pay market + great benefits People development system: @ All-hands Easy language Why important, when seen by managers / senior managers Managers trained: how to make more useful
  10. 10. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.10 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Overview of how people become managers in BA
  11. 11. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.11 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Overview of how people become managers in BA TM OHRP TL Personal Development Program ROTATED TL SPOTLIGHT (TRg, OHRP presentation) Development Center Functional Career Board (?) 2nd TL ROTATION Site Career Board Waiting for Open Managerial Position MNGR
  12. 12. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.12 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Things that helped: alongside 2nd Wave projects MANAGERS’ INFLUENCE Followed-up We’re paying attention Training (e.g. filling out development forms) CHARITY EVENTS In city: clean-up / fix Evening party: senior managers’ offers on auction Paintings, photos, drawings
  13. 13. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.13 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT 2nd Wave project overview Remote management project Newcomers’ package Lenovo media promotion Managers’ package Lenovo benefits booklet Loyalty program Lenovo people University internship program Lenovo to students Job shadowing program Charity signature activity Lenovo charity
  14. 14. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.14 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Lenovo media promotion • Promotional video created and ready to be used in any events • Video introduced in All Hands, used by sales at events • Sales showing video permanently in showroom • Video was shown on site on LCD screens • Team proved we can be successful outside of our comfort zone (Screen writing, photography, filming, acting, Promotion, Legal, Marketing) Introduce Lenovo branding via Lenovo employees using videos (photo series) Use it externally as well (eg at recruitment, events, partners)
  15. 15. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.15 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Lenovo benefits booklet • Booklets listing all current stable benefits sent to all BA employees to promote Lenovo benefits internally & also to public • Booklets distributed to all in BA Lenovo office and softcopy was sent to remote managers Create booklet with all Lenovo benefits, send to all Lenovo employees
  16. 16. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.16 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Managers’ package Complex guide for current and future Managers available in intranet at one place: • Practices to share • Useful links • Responsibilities of manager • Calendar of Manager’s Activities • Guides • Procedures (e.g. Business Management System, Hiring process, Business trip and travel policy, Face to Face meetings, …) Creation of a guide for a Managers to provide guidance and recommendations for people managers
  17. 17. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.17 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Newcomers’ package • Newcomers Booklet in Hard copy created and distributed to newcomers (contains e.g.: General info about BA site, HR tools, benefits overview, guides on internal software, phone instructions, payslip explanation, …) • Newcomer Guide in Soft copy on HR Knowledge base • Newcomer Buddy checklist created and distributed to managers Develop a very clear and concise newcomer package, to ensure that new employees get the best start possible.
  18. 18. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.18 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Remote management project • Flyers for Remote employees and Remote managers • Remote club session with visiting executives • Dotted line structure - announced and Quarterly updated • Remote Club Fan page created (Facebook) • Flyer for Remote employees – delivered to all remote employees • Flyer for Remote managers – sent to all remote managers • Input for Managers package & for Newcomers package - sent to project teams • Sharing the project on EMEA HR call & WW GSC HR call • Ensure that Bratislava based employees with remote managers are actively encouraged to be included in the wider community within the Bratislava site. • Make sure remote employees’ voice and opinions are heard. • Improve Employee engagement, design programs to allow career and personnel development and rotation if required.
  19. 19. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.19 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Job shadowing program • E2E Job shadowing process created - thanks to which everybody can learn how other teams work and broaden their E2E process knowledge • Career job shadowing established – where you can experience the job you aspire for & plan to grow to • Hints & Tips, Guides created Job shadowing Cross functional • E2E process understanding and implications to my area • Cross-functional teaming & appreciation Career growth • Experience the job you aspire for & plan to grow to • Get inspired & motivated about a selected or unknown career path Development Plan • Observe to develop Lenovo competencies • Learn how others live and behave per competency model (on- the-job & experience)
  20. 20. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.20 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Lenovo to students • 6 Universities contacted (4x Bratislava, 1x Trnava, 1x Nitra) • 4 presentations at Universities done • Over 200 students informed about Lenovo to Students project and about Lenovo (Database of cca 200 e-mails) • Over 186 surveys collected • Better picture of what Universities need • Future cooperation with Universities established (Lenovo subject) • Facebook presentation of Lenovo Build relationship with one key university in order to promote Lenovo brand as well as Lenovo as employer of choice among students and to attract graduates to work for Lenovo.
  21. 21. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.21 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT University internship program • Internship program for students established, 6 students currently on board • 6 positions currently hired: • 2 in Global Logistics • 1 in Demand Planning • 1 in HR • 1 in Customer Fulfillment • 1 in Inventory reconciliation Establish a program for university students to come to Lenovo for an internship, to have contact with top students and offer them interesting internship positions in Lenovo.
  22. 22. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.22 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Lenovo people • Database of Talents created (based on survey) • External Promotion of Lenovo – through Intra Company Badminton League • Supported efforts with the formation of the Lenovo choir "LenoVoice“ (sang at Christmas party) • Professional looking Profile Pictures (92 participants) • Marathon Photo competition • Summer Photo competition (29 participants submitted over 70 photos - over 400 votes cast) To identify talented & creative people within Lenovo such as painters, musicians, photographers etc. with a view to giving them the opportunity to contribute to Lenovo events.
  23. 23. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.23 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Loyalty program • BA Newsletter interviews • All Hands videos • Roundtable with Executives • Colorful badges to recognize Loyal employees • Loyalty blog created Develop program that will value & recognize employees based on how long they are with Lenovo and increase employee loyalty to Lenovo
  24. 24. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.24 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Lenovo charity • 12 great events organized vs. 11 originally planned • More than 100 children & 20 Hestia clients supported • 248 (41%) Lenovo Volunteers joined the events = 946 volunteering hours • 11.443 EUR collected during Lenovo Charity Night 2013 • Internal & External PR coverage of charity activities (19 emails to Lenovo BA, 7 articles in Lenovo BA Newsletter, 3 articles in Lenovo Central, 2 events published on Facebook) Create charity program to promote corporate social responsibility, raise money through events for our chosen partners, help partners through volunteering and events.
  25. 25. 25 Charity events April May June July August September October November December January February Inception event – 1st contact with centers Preparation for Underpass project (All TMs involved, Town Mayor spokesman, Town-council, Sprayers) Pontis “Our Town” project Official opening of Underpass Lenovo Christmas market 2012 2x runs Collection of toys, sport equipments, frames Children’s day for children from school Hestia Visit & PC donation Lenovo Underpass project Gingerbreads decoration with Hestia Christmas gifts donation to our centers Lenovo Charity Night 2013 Collectionofplasticbottles 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT
  26. 26. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.26 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Charity signature activity Application • 2 unique applications available: Tap To Talk & ABC • Both applications now in use by 3 children (pilot) Used hardware donations: • 181 HW units donated to 20 centers for handicapped people • 3 school IT Labs fully equipped Lenovo Fund established • € 9,878.79 secured through 1.5% corporate income tax • More to come through 2% employees tax donation Aimed at helping Autistic children communicate by donating hardware and creating (ordering) specialty learning/communication software in Slovak language.
  27. 27. 2012 LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED.27 2014 LENOVO FOR HR LEADERS CONFERENCE; 12.06.2014; BA, SLOVAKIA; ALL RIGHTS RESERVED, PLEASE DO NOT CHANGE CONTENT Maxim’s contact Maxim Strashun Head of Talent Development EMEA Lenovo mstrashun@lenovo.com +421-911-450-672 Let’s share best practices on engaging employees!

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