TCS case study

1. SUBMITTED BY:
SASHMITA PARIDA
SANJEEV KUMAR
SANDIP ROY
SAURABH

2. Company Profile
Type Public company
Traded as BSE: 532540 NSE: TCS Industry, IT services,IT consulting
Founded 1968
Headquarters Mumbai, Maharashtra, India Area served Worldwide
Key people Ratan Tata (Chairman)
S Ramadorai (VC)
N. Chandrasekaran (CEO & MD)
Products TCS Bancs
Digital Certification Products
Healthcare Management Systems Services Outsourcing
BPO
Software Products
Revenue US$ 8.355 billion (2011)[1]
Profit US$ 2.024 billion (2011)[1]
Total assets US$
7.215 billion (2011)[1]
Total equity US$ 5.499 billion (2011)[1]
Employees 202,039 (Q1,
2011)[1]
Parent Tata Group
Website tcs.com
TCS is a leading provider of highly flexible financial management software that powers mid-sized
businesses.
Board of Directors:
Non-Executive
Ratan Tata Chairman
Aman Mehta Director
Naresh Chandra Director
Venkatraman Thyagarajan Director
Clayton M. Christensen Director
Laura Cha Director
Dr. Ron Sommer Director

3. Mission
Our mission is to maximise the business success of our customers through the installation,
maintenance, and support of superior financial management software solutions.
Objectives
We have set a number of strategic and tactical objectives that reflect our mission, aim and
collective goals:
 to establish the company as the best global organization for large-scale deployment of financial
management software solutions on the Caché platform.
 to establish a fully object-oriented component based application, which will enable us to deliver
robust software quicker and more efficiently than any competitor.
 to ensure that customers can operate their business software solutions on infrastructures that
match their needs.
Tata Consultancy Services Limited (TCS) is the world-leading information technology consulting,
services, and business process outsourcing organization that envisioned and pioneered the
adoption of the flexible global business practices that today enable companies to operate more
efficiently and produce more value.
We commenced operations in 1968, when the IT services industry didn’t exist as it does today.
Now, with a presence in 34 countries across 6 continents, & a comprehensive range of services
across diverse industries, we are one of the world's leading Information Technology companies.
Six of the Fortune top 10 companies are among our valued customers.
We are part of one of Asia's largest conglomerates - the TATA Group - which, with its interests
in Energy, Telecommunications, Financial Services, Chemicals, Engineering & Materials,
provides us with a grounded understanding of specific business challenges facing global
companies.
Services and Solutions:
TCS is a leading IT services provider, with a wide breadth of services across the entire Information
technology spectrum. To know more about how TCS can help you identify opportunities of
improvement, build the roadmap to getting there & leverage technology to make it possible, read
more about our services & solutions:
1. Consulting.
2. IT Services.
3. BPO.
4. IT Infrastructure Services.
5. Engineering and Industrial Services.
6. Product Based Solutions.

4. Address:
Bangalore
1. Abhilash Building, Plot No. 96 EP-IP Industrial Area, Whitefield Road,Bangalore 560 066
Phone: +91 (080) 5660 8400 Fax: (080) 2841 3420.
2. International Tech Park, Explorer Bldg., 11th Floor, Whitefield Road, Bangalore 560 066.
Phone: +91 (080) 5660 7777 Fax:(080) 2841 0526.
3. International Tech Park, Innovator, 11th Floor Whitefield Road, Bangalore 560 066 Phone:
+91 (080) 5660 7222 Fax: (080) 28410114.
4. International Tech Park, Discoverer Bldg., Upper Ground Floor & 1st Floor Whitefield Road,
Bangalore 560 066 Phone: +91 (080) 5660 6666 Fax: (080) 28412135.
5. SJM Towers, 18, Sheshadri Road Gandhinagar, Bangalore 560 009 Phone: +91 (080) 5660
6000 Fax: (080) 22207510.
OUR SERVICE OFFERINGS
Our robust and mature processes coupled with technical and functional expertise in several industry
verticals have placed us at the forefront of providing best-in-class services for the following
industries:
 Banking & Financial Services
 Insurance
 Life Sciences & Healthcare
 Travel & Transportation
 Telecom
 Retail & Consumer Packaged Goods
 Energy, Resources & Utilities
Our cross-industry or horizontal functions spectrum includes the following:
 Finance & Accounting
 Human Capital Management
 Supply Chain Management
 High Tech BPO
To help our customers achieve new levels of efficiency, TCS BPO offers innovative and flexible
business models, platform-based services and transformational outsourcing.

5. IT Services
For maximum flexibility, speed, and efficiency, a robust IT strategy is critical. TCS IT
Services offering helps companies make the most of their IT investments – from providing
system integration solutions, application development and management services, and testing
solutions. See our top practice areas below, or contact a TCS expert today to discuss a custom
solution for your enterprise.
CLIENT CHALLENGES
 Align IT with strategic business initiatives
 Built-in flexibility to adapt to a constantly changing global market
 The ability to strategize, develop and execute new initiatives with optimal speed to remain competitive
WHAT TCS PROVIDES
TCS delivers excellence and certainty across all of your enterprise’s IT needs. Learn more about
the following areas:
 Custom Application Development
 Application Management
 Migration & Re-engineering
 System Integration
 Testing
 Performance Engineering
BUSINESS VALUE
 IT enabled achievement of strategic objectives
 Speedier time to market
 Improvements in cost and energy efficiency
 Increased productivity
IT Infrastructure Services
Today’s business environment makes it imperative that the dynamic infrastructure requirements
align with your business needs. TCS’ IT Infrastructure Services (IS) /Infrastructure Management
Services (IMS) deliver end-to-end, effective and reliable solutions that can transform your
business operations. With ―optimal shoring,‖ we help you enhance business performance,
improve margins, align technology with business priorities, reduce costs, improve service speed
and flexibility, and achieve long-term success.
Enterprise Solutions
From managing supply chains, devising CRM strategies, and deploying content management
solutions to integrating enterprise-wide functions, TCS helps you with comprehensive, efficient
and robust solutions that meet your unique requirements.
Client Challenges

6.  Sustaining profitability in highly competitive and rapidly changing environments
 Building and managing complex customer information
What TCS Provides
TCS delivers comprehensive, efficient, and robust solutions tailored to your enterprise’s needs.
Learn more about the following areas:
 Supply Chain Management
 Customer Relationship Management
 RFID
 Call Management
 Oracle
 SAP
 Microsoft
Supply Chain Management
Thrive in today’s market by identifying new opportunities and innovations that sustain and
maximize your enterprise’s growth. When you strategically partner with TCS, we’ll provide
innovative, rigorous solutions to identify, manage and operate your non-core operations – all in
an environment of collaboration, trust, and reliability.
Customer Relationship Management (CRM)
TCS helps organizations devise and implement CRM strategies and solutions that become the
backbone of their customer acquisition and retention strategies, and helping them foster loyal,
profitable customer relationships.
RFID
As an evolutionary automatic identification technology, RFID was considered a niche technology a
few years ago. As costs associated with RFID hardware have decreased, and standards defined
for managing data, RFID has gone mainstream, and can potentially power business systems to
become the competitive backbone of organizations. TCS helps organizations plan and
implement RFID enabled systems across multiple business areas, including regulatory
compliance, inventory management, transport systems, document tracking and brand protection
among others.
Call Management
CIOs are considering effective call management solutions to not only make enterprises cost-
effective but also have tighter SLAs for enhanced process efficiencies. TCS evaluates
organizations’ needs and implements the right call management solution to meet their demands.
Consulting
Businesses today need to stay on their toes and respond to the rapidly changing market conditions
with innovation and agility. Staying ahead of that change and achieving long-term success
requires business transformation.

7. TCS Global Consulting delivers integrated, end-to-end IT solutions and services to help your
business transform in the right way. We leverage our unparalleled technology expertise and deep
industry knowledge to develop best-in-class, custom solutions that make your business more
efficient, agile and responsive to customer needs and market demands.
CLIENT CHALLENGES
 Adapt to the changing market conditions
 Innovate continuously
 Align IT with business goals
 Optimize costs, while maintaining high customer satisfaction
 Accelerate time-to-market for new products and services
 Integrate distributed operations and systems into a cohesive organization
 Meet industry standards and compliance requirements
 Leverage emerging technologies effectively
The TCS APPROACH
We partner with you to understand and address your unique transformation imperative. We work in
transparent consultation with you to devise a best-in-class solution and define the best course of
action to implement the same across your organization. Our integrated consulting and IT
services will bring continuity and consistency to your strategic programs.
Why TCS?
 Integrated, end-to-end IT enabled business transformation: We not only advise you but also
work with you to implement the change, thereby validating the effectiveness of our solutions for
your business.
 Global expertise, applied locally: Our Global Network Delivery Model™ (GNDM™) allows
rapid engagement scalability, right from analysis to implementation. Our high caliber
consultants have the competence to meet your local and global business requirements.
 Proven methodologies and fact-based approach: Our methodologies and solution accelerators
incorporate our best practices and are set for uniform processes and accelerated deliveries. Our
research and knowledge databases strengthen our fact-based approach to deliver best-in-class
solutions.
BUSINESS VALUE
Our collective insight and best practices guarantee high impact business results every time you
partner with us. We believe that the best solutions come from collaborative relationships with
our clients. As your global consultants, we will work closely with your organization across the
transformation landscape and lifecycle to understand your business goals, devise the most
efficient strategy and implement the best solutions.
Business Process Outsourcing
Experience certainty for your outsourcing services with TCS BPO

8. As most organizations today value the merit of staying ―lean and fit,‖ they are increasingly looking
at outsourcing non-core operations. Adopting this approach allows them to focus on their core
competencies and respond with agility to the ever-changing market and business needs.
At TCS BPO, we leverage our strong understanding of industry-specific BPO services and cross-
industry solutions to provide you with new business processes and innovative models that
seamlessly align with your business requirements.
WHAT TCS PROVIDES
We study your business processes and identify how we can provide innovative solutions that will
best fit your business needs and address the challenges you may face.
 Boosting your bottom line through automation, productivity arbitrage and wage cost arbitrage
 Leveraging our existing talent pool and industry experience to become part of your think tank
 Building agility across your organization through strategic initiatives that adapt to accelerating
market trends
 Helping you reach out to clients through innovative go-to-market strategies
 Reducing time-to-market by creating new go-to-market strategies.
Platform-Based Services
TCS Platform BPO solutions bring a range of horizontal offerings based on a pre-configured
platform built on best-in-class processes, industry frameworks, best practices and technology
that helps deliver transformational business value to customers. For more details, visit TCS’
Platform-based BPO solutions.
Transformational Outsourcing
We offer a full lifecycle of services including consulting, application development and
maintenance, implementation services and IT Infrastructure Services to help you achieve your
organization’s strategic vision. Our expertise lies in our capability to carry out the following:
 Use the right tools and techniques to achieve significant savings through business process
improvement
 Identify custom innovative transition and rollout models including a ―BPO-led transformation‖
to minimize fiscal impact
 Use Platform approach to standardize business processes and pre-configured applications and
tools
 Deliver outsourced processes in a global delivery framework
Benefits
Up to 30% reduction in total cost of operations as we facilitate the business transformation process.
GEOGRAPHICAL PRESENCE

9. TCS believes that its global footprint enables it to service and support existing customers in a
number of important markets from locations closer to the customers, including the following:
 OffShore - INDIA (Mumbai, Chennai, Baroda), CHINA (Hanghzou, Shanghai),
PHILIPPINES (Manila)
 NearShore - CHILE (Santiago), URUGUAY (Montevideo), HUNGARY (Budapest)
 OnShore - USA, UK (Peterborough)
Advantages of GNDM™:
 Up to 50% reduction in the cost of skilled resources through the cost arbitrage benefits of
GNDM™ as well as lift-off productivity gains in the transition phase
 Continual optimization of the transaction cost through year-on-year productivity and process
improvement benefits with the deployment of lean, six sigma and automation.
BUSINESS VALUE
Our ability to provide full services play uniquely positions TCS to undertake system and process
rationalization, helping you avail the following benefits:
 Global standards
 Best-of-breed processes by leveraging our intellectual property built over the years—practices,
platforms and tools
 Hosted software platform that will reduce expenditure on fixed investments, upfront investments
and maintenance costs and ―Experience Certainty‖ round the clock through our Global Network
Delivery Model™
OUR CLIENT RELATIONSHIPS - A Flavor
 Over 132 clients in 32 countries
 Repeat business from more than 70% of our clients annually
 Three of the top ten clients have been clients for over three years
Business Intelligence & Performance Management
The business environment today is more dynamic than ever, with mergers and acquisitions,
consolidation and regulatory changes. To succeed, an enterprise like yours needs to develop an
ability to sense these changes, and thus respond to them quickly and smartly. TCS' Business
Intelligence and Performance Management solution helps your enterprise in fulfilling the
aspirations of being agile, adaptable and efficient.
CLIENT CHALLENGES
 Growing volumes of organizational data and the ability to leverage it effectively in less time and
with more certainty
 Absence of consistent master data, enterprise information and systems to manage the same
These in turn lead to the following:

10.  Ineffective business process/performance/predictability management
 Inefficient utilization of technology models/architectures and coupling
 Lack of optimization in resource utilization
 Uncertainty and hence, degradation in the quality of service
 Non-compliance issues
What TCS Provides
TCS SOLAR© Framework is a Service-Oriented Architecture (SOA) framework of integration and
information management services. The framework helps coalesce business intelligence, business
process management, enterprise data management, integration and knowledge
management/enterprise content management initiatives, thus driving down the cost of IT and
providing the agility to address changing business and regulatory requirements.
A wide spectrum of offerings embedded with TCS SOLAR© Framework include the following:
 Strategic Offerings: BluePrint, Scorecard, HealthCheck, Planning and Budgeting, Due
Diligence, Financial Consolidation, Maturity Assessment Business Process Analysis, Business
Case Modeling and Capacity Planning
 Tactical Offerings: Data Governance, Master Data Management, Data Architecting, Data Mart
Consolidation, Data Quality Management, Dashboard Management, Metadata
Management, Performance Engineering, Data/Text Mining Document Management, Services
Management and Knowledge Management
 Operational Offerings: Competency Center, Multi-site Rollout, Factory Services, Lifecycle
Services, Testing Management, Sustenance Services, Testing Factory, Training Services,
Migration/Upgrade and Change Management
Our value measurement framework is based on quantifying benefits under agility (responsiveness
of enterprise), adaptability (change impact management) and efficiency (optimization of quality-
cost-time) dimensions and measurements across business, technology and infrastructure
perspectives.
BUSINESS VALUE
TCS SOLAR© Framework helps you optimize and monitor business processes on a granular level.
This could lead to at least 10% increase in operational efficiencies and up to 90% reduction in
cost for adapting to new regulatory compliance requirements.
With TCS SOLAR Framework, you will achieve the following:
 Converge business intelligence and knowledge management through real-time integration
 Quickly re-orient your business processes at a granular level in response to business
environment changes
 Predict and improve the quality of service
 Have the ability to easily adapt to current and new regulatory needs

11. Banking & Financial Services
With a wealth of experience partnering the world’s leading banks and financial institutions,
and a comprehensive range of services and solutions, TCS is the partner that gets you results:
optimized investments, enhanced operational efficiencies, minimized risk and sustained cost
leadership.
Client Challenges
 Increasing regulatory and security requirements
 Providing superior levels of customer service
 Managing price pressures with greater efficiency
What TCS Provides
 Reliable and secure systems that address market changes quickly, develop profitable
customer relationships and secure new opportunities to stay ahead of competition
 Comprehensive, end-to-end, domain-led business process solutions that enable
Banking and Financial Services institutions to focus on their core financial services
competencies
Business Value
We will help you identify and realize goals, which may include but are not limited to the
following:
 Optimized investments
 Enhanced operational efficiencies
 Minimized risk
 Sustained cost leadership
Segments
 Cards
 Banking Technology
 Depository/Registry
 Custody
 Reconciliations
 Retail Banking
 Investment Banking
 Risk and Compliance
 Surveillance
 Corporate Banking
 Wealth Management
 Exchanges/Trading/Broker-Dealer
 Clearing/CCP
Topics

12.  KYC and Anti-Money Laundering
 FI Insourcing
 G30 Recommendations
 MFID
 Algorithmic Trading
 Basel II
 Common Loan Origination
 Market Data Streaming
 Relationship Based Pricing
 Straight Through Processing
 SEPA and Payments
 Multi channel integration
Manufacturing
Global manufacturers are trying to reduce operational expenditure, invest in process
improvement, utilize existing capacity optimally and increase efficiencies, while maintaining
product quality and meeting safety and regulatory norms.
Get the TCS Advantage
 Accelerate business velocity with powerful consulting services
 Increase operational efficiencies
 Energize your supply chain
 Harmonize business processes
 Leverage BPO in manufacturing
CLIENT EXperience
 Watch Bart Vandecappelle, CIO, Bekaert, outline how TCS helped Bekaert bring its
major global entities under one single instance
 TCS uses technology services to drive innovation at Ferrari.
 Eaton Corporation selects TCS for its ERP (QAD) development and support.
 Three senior executives from ABB discuss their work with TCS on the One Simple
ABB - SAP implementation.
 TCS consolidates multiple ERP systems into a single SAP system for ABB UK
successfully.
 TCS and Dow provide world-class business services through their global partnership.
 From engineering services to IT support, TCS provides cost-effective innovative
solutions to EMD.
 TCS helps WABCO bring flexibility in IT delivery and support at a competitive price.
 Sanitec moves its UK business to the chosen common platform with TCS’ help.
 Ken Wolinsky, Ex-CIO of Avery Dennison, discusses the evolution of his company’s
relationship with TCS.
 Bekaert leverages TCS’ delivery excellence to roll out SAP-based variant
configuration solution.
 The TCS-Cummins Supply Chain Program provides an end-to-end framework for
Cummins to transform its supply chain.
 Jan Bertsch, Vice President and CIO of Chrysler, talks about the certainty Chrysler
has experienced having partnered with TCS.

13. All roads lead to TCS and its not just our word alone. One in three Fortune 500
manufacturing giants partner with us. TCS is a partner of choice to global organizations and
has a proven track record of delivering real, measurable business benefits from shop floor to
boardroom.
We provide you the bandwidth to innovate on business models, leveraging contemporary
technology solutions. Each solution is carefully crafted to drive competitive differentiation.
We provide multi-dimensional services spanning IT led business transformation, design,
development and support for IT solutions, and value-added services such as outsourcing,
infrastructure management and consulting.
Life Sciences & Healthcare
Increased awareness has resulted in significant changes in the healthcare industry and has
created a demand for safer, improved and affordable healthcare products. The focus has
slowly moved from illness treatment to wellness care with a need for personalized care. To be
successful, organizations need to utilize all available resources such as information, finances,
technology, material and people, efficiently and effectively.
Client Challenges
 Improving outcomes and quality of treatments
 Managing business despite declining revenues and increasing competition
 Dealing with rising R&D costs
 Shortening product development cycle and reducing time to market
 Adhering to stringent and constantly evolving safety and regulatory requirements
What TCS Provides
Our life sciences and healthcare division offers innovative technology, business and
outsourcing solutions across the value chain for life sciences and healthcare organizations
helping them in their transformation. Our offerings include the following:
 Solutions for accelerating drug discovery
 New device design and development services
 Hospital management solutions
 Payer modernization solutions
 Information Technology (IT) and IS services
 Business Analytics
Business Value
Our collaboration with the world’s leading life sciences and healthcare organizations for over
two decades in diverse geographies helps us leverage this experience to enable you to address
current challenges and meet future business requirements in an efficient, planned and cost-
effective manner.
Our life sciences and healthcare solutions will enable you to achieve the following:

14.  Enhanced R&D productivity
 Reduction in time-to-market for a new drug / device and improvement in supply chain
efficiencies
 Accurate diagnostics and quality treatments
 Accurate reimbursements
 Cost-effective and efficient operations
Our R&D labs, Technology Excellence Groups (TEG) and Process Excellence Groups (PEG)
constantly work in collaboration with project teams to provide better solutions and
deployments. Our clients benefit from our Co-Innovation (COIN) labs, which bring the best
brains together with the intention of creating innovative solutions for complex business
challenges.
Retail & Consumer Products Solutions
Retail and consumer product companies operate in environments that are highly dynamic,
with new challenges and opportunities emerging constantly. TCS’ fast-growing Retail &
Consumer Products unit offers a fully integrated organization that embeds end-to-end
capabilities to help you achieve success.
Equipped with extensive industry, technology and delivery capabilities, we work with you to
provide solutions and services that address strategic and operational challenges, optimize
business performance, align technology with business priorities, reduce cost, improve
margins and constantly sharpen competitive advantage. We have invested in a rich set of
solution offerings, assets and accelerators to increase ROI and decrease the time-to-value of
your business and IT programs.
Telecom
Telecom companies face a unique set of challenges that stem from technology trends and
customer demands. The convergence of applications, networks or content like voice, video
and data in this new-age information super highway has become the next path-breaking move
in core mass-market technology providing single connectivity and integrated user experience.
We understand the implications of this on your business. Therefore, our solutions help
you identify and address the challenges and opportunities created by convergence.
client challenges
Success in a business environment is characterized by the ability to adapt to the changing
profile and higher user expectations on the one hand and a rapidly changing technology
environment on the other.
Telecom service providers are facing tremendous challenges on improving profit margins,
falling ARPU’s, high customer churn, fierce competition, customer experience, maintaining
QoS, demand for new services and bundles, and heavy investments for network
transformation.
At the same time, fast-paced innovation, advent of next generation wireless technology
(LTE/Wimax), converged networks, competition from new entrants and demand for end-to-

15. end managed services from service providers is putting immense pressure on telecom
equipment vendors.
What TCS Provides
TCS’ solutions and service offerings address the entire landscape of telecom equipment
vendors and telecom service providers including R&D, consulting, operations and Enterprise
IT. Our consultants bring in a wealth of knowledge and experience of the telecommunications
industry ecosystem by virtue of engaging with the world’s leading equipment vendors and
service providers.
We partner with you to build and implement innovative strategies and solutions to help you
remain competitive, improve processes and infrastructure, and transform the way
you conduct business.
Our labs (IPTV, OSS / BSS, VAS & SDP, Nozomi - next-generation Wireless Innovation,
etc.) build competency, develop innovative models and conduct experiments in wireless
networks.
Business Value
Partnering with us will enable you to realize the following benefits:
 Accelerated product innovation by leveraging our CoEs and Co-Innovation Network
(COIN™)
 Reduced time-to-market through our best-in-class solution accelerators, ready-to-
access proprietary frameworks and platform solutions
 Optimized operational costs through right-sourcing, service bundling and landscape
rationalization
 Increased ability to remain competitive in the next-generation communications
marketplace
 Realization of superior customer satisfaction through our proven process
transformation capabilities
 Improved global reach with customers being served more effectively through our
Global Network Delivery Model™ (GNDM™)
Client Thoughts
―TCS is a valued customer, supplier and strategic partner. TCS has maintained a focus on
customer success and capturing market leadership through technology and innovation. I
congratulate TCS on their tremendous global growth, and I look forward to our continued
partnership in the future.‖
- Cisco Systems, Inc., John Chambers, Chairman & CEO
―Testing is a critical aspect of the 21CN program, ensuring that BT, and the telecom industry
as a whole, has full confidence in the performance of the completed network. In this capacity,
TCS has shown that it has absolutely the right capabilities for the job.‖
- BT Wholesale Networks, Randy Tucker, Director of Technology and Testing

16. alliances
 Industry Alliances: TCS is a corporate member of TeleManagement Forum (TM
Forum) and frequently shares its leadership thoughts on the implementation of TMF
standards and innovations. We participate in joint training programs, catalyst
programs, OSS / J programs and presentations conducted by the forum.
 Strategic Alliances
 Solution Alliances: Our solution alliances are Chordiant, Clarity, COGNOS,
COMPTEL, Comverse, Convergys, INTEC, Metratech, NCR, TestQuest, TIBCO,
WebMethods
Travel, Transportation and Hospitality
TCS helps companies in the Travel, Transportation and Hospitality industries leverage
technology to comprehensively, innovatively and cost-effectively address their most pressing
business needs.
Client Challenges
 Expanding globally while managing costs, optimizing and standardizing processes
 Creating an agile IT architecture capable of seamlessly integrating merged or acquired
entities
 Increasingly complex customer acquisition and interaction lifecycle
 Improved speed-to-market and management of an ever-increasing portfolio of
products and services
 Leveraging technology to innovate business models and improving competitiveness
 Making IT an active enabler of green initiatives
What TCS Provides
TCS helps travel, transportation and hospitality clients manage revenue cost equations,
operate existing businesses effectively and build new transformational programs. TCS
provides transformation services in enterprise systems, legacy modernization, process re-
engineering, e-commerce, specialized flight systems, transaction processing systems and
loyalty management solutions. Our solutions cater to the entire value chain of the following
industries:
 Airlines
 Hospitality
 Railroad
 Logistics
 Travel Management Companies

17. Corporate Sustainability
TCS embodies the Tata group’s philosophy of building strong sustainable businesses that are
firmly rooted in the community and demonstrate care for the environment. The elements that
make for strong corporate sustainability at TCS include the following:
 A fair, transparent and value-driven corporate governance
 A strong strategy for longer-term business growth
 Best-in-class HR processes
 Initiatives for community betterment
 Our stewardship of the environment.
CSR activities:
TCS has always recognized the responsibility Corporates should have towards the wider
communities they operate in. Be it girl child education in South Asia in collaboration with
UNICEF or adult literacy programs in South India, TCS believes in using IT as an instrument
for social development and change. Other TCS' community initiatives have been in areas
addressing environmental and civic problems; setting up and maintaining infrastructure for
urban beautification, pollution reduction and healthcare; waste management in the office
environment, tree plantation and water treatment.
Environment policy :
TCS' commitment to environment stems from the TATA Group's abiding concern for
environment and society. TCS is in the Information Technology (IT) consulting business,
which by its nature of operation has low impact on the environment. TCS will strive to
provide a healthy work environment to all its employees, and conduct environment friendly
business at all its offices. To achieve these goals, TCS has published this Environment
Policy. In line with its continuous improvement process initiative, TCS will continuously
enhance its environment policy, which encompasses air, water, natural resources, people and
their interrelation.
TCS' environment policy aims at improving environment management by setting higher
standards, and optimising the use of power, water, consumables, and other natural resources.
It also aims at reducing pollution by minimising the waste generation from business
operations. The policy focuses on environment conservation as an essential element of TCS'
business philosophy and infrastructure. The main objectives of the policy are:
·Respect health, safety, and environment issues of employees, clients, vendors and local
community.
·Optimise energy and power consumption, and the use of consumables and hardware through
recycling or reuse.
·Increase environment awareness in employees, and motivate them to participate in and
promote organization endeavours to protect the environment.

18. ·Integrate environment conservation, health and safety measures in the design of new
facilities.
·Comply with all applicable laws, rules and regulations concerning environment, safety and
health.
·Drive common solutions, consistency and continual improvement, for more efficient and
effective Health, Safety and Environment measures.
·Monitor policy implementation, and report performance to stake holders periodically.
All TCS employees are expected to support the Environment Policy. The policy will be
implemented at all TCS offices, within a three dimensional framework comprising
Employees, Management, and Work-place, as mentioned below.
Commitment to the environment stems from the Tata Group’s abiding concern for the
environment and society, which is embodied in the Tata Code of Conduct. The Tata Group
considers climate change to be the greatest threat affecting economic stability, vulnerable
communities and the society at large. The Tata Group’s Climate Change Policy mandates that
all group companies assume leadership roles in climate change mitigation in the pursuit of
business aspirations and enhancement of shareholder value.
We are in the business of providing IT services, business solutions and outsourcing. Our
environmental impacts result from our business operations globally and through the services
and solutions that we provide our customers with. True to the Tata spirit, TCS regards
climate change mitigation and environmental improvement as essential features of its
sustainable business philosophy. We are committed to continuously benchmarking and
enhancing our own environmental performance through the reduction of our carbon and
ecological footprints with the involvement of our business associates and partners,
thereby striving to be leaders in our industry sector. Through our services and solutions, we
endeavor to help customers improve their environmental performance toward their
sustainability objectives.
We aim to fulfill our environmental commitments through the following broad-level actions:
 Integrate energy and environmental considerations in the design of new infrastructural
facilities
 Improve resource efficiency in operations, especially for key resources such as energy
and water
 Adopt the "3-R" (reduce, reuse and recycle) philosophy for all types of wastes toward
prevention of pollution and dispose of "inevitable" wastes, especially electronic
waste, in line with regulatory requirements or industry best practices
 Promote "green procurement" to the maximum extent possible
 Consider stakeholder expectations on our environmental performance in the design of
infrastructure, operations, processes and solutions to the extent feasible
 Set, monitor and review objectives and targets on an ongoing basis toward achieving
continuous improvement in environmental performance and the overall environmental
management system
 Remain committed to complying with all the applicable environmental and related
legal and other requirements and, wherever feasible, enhance the prescribed standards
in all the countries that we operate out of

19.  Continue public reporting of our environmental performance and our contribution to
climate change-related issues through relevant national and international forums and
to other stakeholders through appropriate communication channels
 Communicate the environmental policy to all employees, business associates and
other stakeholders and ensure that the policy is available to the public
 Review the environmental policy and allied management systems periodically to
ensure their continuing applicability and relevance to our operations and evolving
stakeholder expectations
 Strive to support various voluntary national and international protocols, conventions
and agreements on environment protection and proactively engage with governmental
and other agencies in driving future environmental policy and regulation
At TCS, concern for the environment is integral to our business strategy toward
sustainability, and we shall strive to fulfill all our environmental obligations and
commitments toward being responsible global corporate citizens.
Employees
All TCS employees should be concerned about the environment. TCS will make all its
employees aware on how work practices affect the environment. For example, wasteful use
of electricity or paper at work place depletes natural resources and adds to pollution caused
by the generating/manufacturing units. Similarly safe work practices protect the environment
by mitigating health risks and accidents. As members of the TATA family, and responsible
citizens of the country, TCS employees should observe environment- friendly behaviour,
both in and outside the work place.
Management
TCS management will define health, safety and environment goals and objectives, identify
roles and responsibilities for policy implementation, measure performance, and allocate
necessary resources. It will integrate resource planning with health, safety and environment
concerns. Two-way communication will be established with employees, clients and vendors
to promote and share health, safety and environment initiatives. The Management will also
initiate ISO 14001 certification for different locations in a phased manner.
Work Place
TCS managers will review the work environment and suggest improvements in line with this
policy. The policy will also initiate energy conservation, waste recycling, and paper
reduction, in priority areas. The measures and initiatives emerging as a result of this policy
will be documented as processes. These processes will also ensure compliance with
applicable health, safety, and environment regulations in all offices of TCS. A continual
improvement plan will be initiated to achieve excellence in environment management.
Tata Consultancy Services to power the future of Child Genius:Youngest M-Tech student
at IIT Madras to get support for education and research Mumbai, India, 24th August, 2006In
its continued efforts to develop young scientific talent in the country, Tata Consultancy
Services, a leading global IT services and consulting firm, announced that it would support
the professional aspirations of S. Chandra Sekar, the 15 year old M.Tech student at IIT
Madras. Chandra Sekar, the youngest engineering graduate in the country, will receive a

20. package of grants worth over Rs 7 lakh for his education including tuition fees, research
activities, technology infrastructure support, global project experience as well as mentoring
from senior executives at TCS. In addition to his costs at IIT Madras, TCS will also support
the student's research, travel and project expenses which will allow him to explore his ideas
and interact with the global academic and research community. TCS will also get one of its
senior Chennai-based executives to act as a mentor to the student during his days at IIT and
guide him in his choices of research and profession. The association between TCS and
Chandra Sekar also represents a new model for collaboration to develop R&D talent in the
country. Chandra Sekar's research interests in the areas of computer network security and
cryptography are synergistic with TCS' own R&D efforts in these areas. This will allow
Chandra Sekar to work on exciting global projects in this area, using the latest in
technologies. Commenting on the initiative, Mr. S. Ramadorai, CEO & Managing Director
said, "Being a pioneer of the IT industry, TCS realize that talent needs support to realize its
true potential and as a company, we have always encouraged our young minds to seize
opportunities that the global arena offers." He added: "Chandra Sekar is a talented student
focused on technology and TCS' effort is to ensure that he has the best learning
opportunities." Chandra Sekar graduated out of an engineering college affiliated to Anna
University, Chennai during 2006 to be regarded as India's youngest engineering graduate. He
is also regarded as the world's youngest Microsoft Certified Systems Engineer at age 10 and a
Cisco Certified Network Associate at 11. .
Amount spent on CSR : No information regarding the amount spent on CSR was available
TCS Maitree
Maitree was started with an objective of bringing TCS associates and their families closer and
making them feel a part of the TCS extended family. Soon after, with a view to carry on the
TATA tradition of enabling the community, the scope of Maitree was enhanced to include
socially relevant activities and endeavors.
Maitree and the TCS Community:
Even while at work, you're never away from life. TCS-Maitree was established with an
intention to strengthen the bond between TCS employees and their families, as well as
provide a platform to encourage hidden aspirations and talents. It lends a deeper and broader
dimension to the work culture at TCS. Over the years, Maitree has become a part of every
TCS employee's life. From cracking quizzes to conquering tall peaks, from shaking a leg to
bending it like Beckham, employees have reveled in the excitement and fun of all Maitree
events. And that's not all. Workshops on theatre, yoga, origami, flower arrangement,
chocolate making, and a host of others have allowed the employees to learn and know about
things they always wanted to. All in all, Maitree provides everyone at TCS the opportunity to
establish relationships that extend beyond work and thereby, help build bonds that makes
work so much more fun.
Maitree - Even beyond the TCS Community:
In addition to working towards bringing our associates and their families closer, Maitree also
strives to enable the development of the society. Our approach to social initiatives entails
being pro-actively involved and working at the root level. Some of the projects we have

21. undertaken include working with the differently-abled, aiding under-privileged children
across various schools in Mumbai, and helping rural community in Vazapur, among others.
Many programs initiated by Maitree, like employment opportunities for the differently-abled,
HIV/AIDS sensitization, peer education, Green Audits to check the excess consumption of
energy resources have now been accepted as best practices by the organization.