1. LISTENING
Most people tend to be "hard of
listening" rather than "hard of
hearing."

2. The 4 types of listening
Appreciative
Discriminative
Empathetic
Critical
ACTIVE VS. PASSIVE LISTENING
TIPS AND STRATEGIES

3. APPRECIATIVE
Used when enjoying and savoring
pleasurable sounds
Ex: nature
music
compliments
comedy

4. DISCRIMINATIVE
Used to single out one particular
sound from a noisy environment
Ex: cell phone, traffic, airports,
parties, stadiums

5. EMPATHETIC
Encourages people to talk freely
without fear of embarrassment.
Ex: with friends, counselor,
psychiatrist, therapy, A.A.

6. CRITICAL
Used to evaluate and analyze a
message for logic and value
Ex: court, school, with a salesman, $,
law, interviews, politics,

7. RATE GAP
We speak at 120-180 wpm
We hear and process much quicker

8. ACTIVE LISTENING
Listener plays an active role by
guiding the speaker toward common
interests.
Ex: you meet someone new and
interesting; you’re a stalker and
you’ve tapped a phone.

9. PASSIVE LISTENER
Lazy listening
Lets the speaker do all of the work
Ex: You during class?

10. Communication Training
Com.
style
Writing Reading Speaking Listening
Years
Of
Training
12 yrs 6-8 yrs 1-2 yrs 0- a few
hours
% of time
used in
com.
9% 16% 30% 45%
From ETSU Employee development center

11. RATE YOURSELF AS A LISTENER
Example:
Do you tune out from time to time
and day dream?
1 = never
2 = almost never
3 = sometimes
4 = almost always
5 = always
COMPLETE WORKSHEET/SURVEY!

12. ROADBLOCKS
Tune out dull topics
Fake attention
Distractions
Criticize appearance or physical
delivery
Jump to conclusions
Overreact to emotional words
Interrupting

13. Listening QUIZ
Cover up your notes.
Turn your SURVEY over and fill in the
blanks.

14. TIPS to improve listening
Refrain from judging the speaker
Focus on the message
Search for areas of agreement
Keep an open mind

15. 4 strategies to improve listening
 Paraphrase (theme, central idea)
 Summarize (main points)
 Take Notes
 Ask the speaker for an explanation (feedback
loops)

16. Stephen Covey said…
“Seek first to understand
then to be understood.”