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Chapter 4 interpersonal communication


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Chapter 4 interpersonal communication

  1. 1. Chapter 4: Interpersonal Communication<br />
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  4. 4. Psychic reading secrets revealed!<br />
  5. 5. How to be a Psychicor..How to be a better listener and use these techniques in your relationships.<br />Question: The "Psychic Friends Netweork" went out of business…did they see it coming<br /><br />
  6. 6. Facial Expressions are wired into us at birth!<br />But we can change how we are perceived ……<br />
  7. 7. Reading Faces<br />
  8. 8. Click on this interesting quiz below.<br /><br />
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  10. 10. Fake or Real?<br />There are 50 or so different types of human smiles. By analyzing the movements of over 80 facial muscles involved in smiling, researchers can tell when a smile is true. <br />Look for the crinkle in the skin at the middle, outside corner of the eyes and if it is not there, the smile is probably fake.<br />
  11. 11. Is body language an accurate gauge of others? Click on link.<br /><br />
  12. 12. Up to 93 % of communication is non-verbal. Including tone of voice, eye movement, posture, hand gestures, facial expressions<br />If you want to win someone over a good rule of thumb is to mirror his or her body language!!<br />
  13. 13. Mirroring.<br />Mirroring body language can be used whenever you want to create trust with somebody. The other person experiences you as being the same as them. This sameness happens on an unconscious level and it is one of the ways that humans decided who was with the tribe and who wasn't.<br />You may have heard of the saying monkey see monkey do. This is because there are a part of the brain that copies the actions of other primates. And Yes, you are a primate too along with Gorillas, Chimpanzees and monkeys.<br />The part of the brain that copies the actions of others are called "mirror neurons " and are located in the part of the brain called Broccas area.<br />As a general rule, wait around 50 seconds before following their gestures.<br />
  14. 14. Evil Eye of Sauran<br />Gangs have fought over the way someone looked at them. <br />
  15. 15. Puffer Fish Strategy<br />
  16. 16. “Don’t mess with me man!”<br />
  17. 17. Body language and your future.<br />
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  19. 19. What to wear for an interview.<br />
  20. 20. Mind your body language<br />In the initial stages, how you say things is more important than what you say.<br />Pay attention to: Appearance, tone of voice, energy, joyful behavior …<br />
  21. 21. First ImpressionsNo second chance at first impressions.<br />Fifty-five per cent of the impression we get from someone comes through our body language<br />Thirty-eight per cent is from the tone, speed and inflection of our voice <br />and a mere seven per cent is from what we're actually saying!<br />
  22. 22. Is your posture stiff and rigid?<br />Is it too relaxed or loose?<br />Is you back hunched over?<br />Do you rock back and forth or fidget?<br />Do you stand on one leg or two?<br />Do people move away from you <br /> because you stand too close?<br />Do people move closer to you?<br />The Stance of Power!<br />
  23. 23. Do you swish and sway when you walk?<br />Do you walk rigid like a soldier?<br />Do you make a lot of noise when you walk?<br />Do you shuffle your feet when you walk?<br />Do you have a tentative, quiet walk?<br />Do you walk to quickly?<br />The Walk of Authority<br />
  24. 24. Are your arms crossed when you speak?<br />Do your hands and arms flail around when you speak?<br />Do you use minimal or no hand movements when you speak?<br />Do you fidget with you hands as you speak?<br />Do you compelled to touch everything and everyone in front of you?<br />I have to hand it to you!<br />
  25. 25. Dead Head?<br />Do you stick your neck and jaw out as you speak?<br />Is your head tilted down when you speak?<br />Do you cock your head to the side when you speak?<br />Do you constantly nod your head “yes” or “no” when you speak?<br />
  26. 26. My ears hurt listening to you!<br /><ul><li>Voice too high or too low?
  27. 27. Too soft or too loud?
  28. 28. To fast or too slow?
  29. 29. Do you clear your throat a lot as you speak?</li></li></ul><li>Finally. Impression management: Keeping yourself in check online.<br /><br />
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  31. 31. Why listen?<br />To spread joy!!<br />Other-directed communication = personal happiness=<br />job satisfaction<br />
  32. 32. Note that socializing at work is high on the index and occupies a significant amount of time.<br />✔<br />
  33. 33. Bottom Line: communication = happiness<br />
  34. 34. More money = more happiness?Weare making more money but not happier!<br />
  35. 35. Does brain dominance affect the way we communicate?Take the quiz below and self-assess your dominant side.<br /><br />
  36. 36. Listening versus hearing<br />Have you ever heard of the expression, “He’s all talk?”<br /> How many fights have you had wherein a significant person claims that you don’t know how to listen? Sometimes, you need to talk less and listen more.<br />Try it out for the shock value!<br />Imagine just how surprised people will be when you choose to listen to them this time around. <br />
  37. 37. Need proof?<br />
  38. 38. The Way Your Message is Conveyed.<br />
  39. 39. Effective Listening Techniques<br /><ul><li>Encouraging
  40. 40. Pretending ignorance
  41. 41. Noting and reflecting emotions
  42. 42. Paraphrasing
  43. 43. Summarizing</li></li></ul><li>
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  45. 45. How to be an Active ListenerCome in from the DARK!<br />Don’t interrupt – average is 12 seconds.<br />Ask questions ( but don’t overdo it) and acknowledge <br /> the other “ Aha”, “I see”, “I understand.”<br />Respect the other by genuine interest and Repeat it! <br />“Did I understand you to say?”<br />Keep eye contact.<br />
  46. 46. Active Listening Activity<br /><br />
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  48. 48. The Power of Words ~ Spoken and Unspoken<br />“By swallowing evil words unsaid, no one has ever harmed his stomach.” --Winston Churchill<br />“The real art of conversation is not <br />only to say the right thing at the right <br />place but to leave unsaid the wrong <br />thing at the tempting moment.” –<br />Dorothy Nevill<br />“If you think little of a person, you ought to say as little as you think.”–Benjamin Franklin<br />
  49. 49. Words can hurt or heal, validate or manipulate. What will your words express today?<br />
  50. 50. Become Assertive <br />Describe – Explain your view<br />Disclose – Tell your feelings<br />Identify Effects – Show how this affects you <br />Be silent – Wait for response<br />Paraphrase – Restate their response – if not good enough start over at #1.<br />
  51. 51. If we offend someone……We can’t “undo” the words but we can “apologize.”<br /><br />
  52. 52.   A proper apology should always include the following:<br /> A detailed account of the situation<br /> Acknowledgement of the hurt or damage done <br />Taking responsibility for the situation recognition of your role in the event <br />A statement of regret <br />Asking for forgiveness<br />a promise that it won't happen again <br />A form of restitution whenever possible<br />
  53. 53. The Need to be Genuine<br />Source:<br />