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He Said/She Said: Tech Trends Impacting Your ITAM Program
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“We won't experience 100 years of progress in the 21st century—it will be
more like 20,000 years of progress (at today's rate)."
Ray Kurzweil, 2001
http://www.kurzweilai.net/the-law-of-accelerating-returns
What are the IT trends in 2017 and
beyond that will impact IT Asset
Management programs?
1
Which strategies will be helpful
preparing for inevitable change?2
Disruptive Companies in 2016
What
Inhibits
Innovation?
Next 18 Months
 Cloud + IaaS +SaaS
consumption
 DevOps, SecOps & ITAMOps
 Increased court challenges
 Security threats
 Adaptive sourcing
 IT Financial Management
 Internet of Things
 Shadow IT
Cloud + IaaS + SaaS Consumption
DevOps, SecOps, + ITAMOps
https://puppet.com/blog/take-2017-state-devops-survey
 26% Lower IT costs
 37% Greater business growth
 31% Better operational or process efficiency
 33% Higher-quality apps
 30% Greater employee productivity
 23% Better customer experience
 31% Improvement in employee recruitment and retention”
“When compared to less advanced
organizations, advanced DevOps teams
experienced:
Increased Legal Challenges Related to Licensing
 Oracle vs. UsedSoft, 2012 – “…Europe's top court, which ruled… that
software licences can be sold on a second-hand basis, even when the
software in question is downloaded rather than sold on physical media.”
 Oracle vs. Mars 2016 – “On 16 December 2015, Oracle and Mars agreed not
to proceed with the licensing dispute going to court, but many of the
documents leading up to the filing for dismissal are available in the public
domain.”
 SAP UK vs. Diageo Great Britain 2017
 SAP UK vs. InBev – April 2017 up to $600 Million
Who is Next?
Longer Term Trends
 Cloud/SaaS outages
 Generation Z workers
 Bitcoin/blockchain
 Hyperscale Data Center
 Open source software
 Machine Learning
Cloud Outages : AWS Dashboards March 1, 2017
Generation Z + Staffing
Bitcoin – Universal Currency?
What are the IT trends in 2017 and
beyond that will impact IT Asset
Management programs?
1
Which strategies will be helpful
preparing for inevitable change?2
Source: Gartner 2017 CIO Agenda: A U.S. Perspective Published: 09 February 2017 ID: G00318400
Business Enablement
Plan
Build
Run
Is Too Slow!
 Align with CxO priorities +
business services
 Understand how the
business is evolving
 Support rapid change mgmt
 Communicate in business +
financial terms
Business Enablement
Plan
Build
Run
Is Too Slow!
 Align with CxO priorities +
business services
 Understand how the
business is evolving
 Support rapid change mgmt
 Communicate in business +
financial terms
Analytics to Uncover Opportunities
Relevant Metrics
Vendor Performance
Business Goals
Financial Forecasts
Business
ImpactPerformance
Scorecard
Leverage Automation
 Real time updates
 Eliminate manual tasks
 Process automation
integration
 Prioritize strategy
 Stay informed about technologies + innovation
 Talk to your business customers now
 Embrace change
 #assetjourney
 http://Ivanti.com/ITAM
Recommendations
For more information
http://www.cnbc.com/2016/06/07/2016-cnbcs-disruptor-50.html
https://www.ivanti.com/blog/category/itam/
https://www.gartner.com/document/3548530?ref=solrAll&refval=181954
682&qid=0c55b5b8696709df8f5dd2f0e07ca48e
https://populationpyramid.net/united-states-of-america/2016/
The ONLY VENDOR that connects
ITAM SECURITY ITSMand

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Tech Trends Impacting your ITAM Program

  • 1. He Said/She Said: Tech Trends Impacting Your ITAM Program
  • 2. “Webinar-keeping” Dial in info: All attendees will receive a link to the recorded webinar in an email after the presentation. You will also be able to locate it at ivanti.com/webinars. Please post all questions in the Q&A section and we will get to them during the presentation or shortly after.
  • 3. We will be conducting polls during this webinar, so please log into PollEv.com/ivanti or text IVANTI to 22333 Polling
  • 4. “We won't experience 100 years of progress in the 21st century—it will be more like 20,000 years of progress (at today's rate)." Ray Kurzweil, 2001 http://www.kurzweilai.net/the-law-of-accelerating-returns
  • 5. What are the IT trends in 2017 and beyond that will impact IT Asset Management programs? 1 Which strategies will be helpful preparing for inevitable change?2
  • 7.
  • 9. Next 18 Months  Cloud + IaaS +SaaS consumption  DevOps, SecOps & ITAMOps  Increased court challenges  Security threats  Adaptive sourcing  IT Financial Management  Internet of Things  Shadow IT
  • 10. Cloud + IaaS + SaaS Consumption
  • 11. DevOps, SecOps, + ITAMOps https://puppet.com/blog/take-2017-state-devops-survey  26% Lower IT costs  37% Greater business growth  31% Better operational or process efficiency  33% Higher-quality apps  30% Greater employee productivity  23% Better customer experience  31% Improvement in employee recruitment and retention” “When compared to less advanced organizations, advanced DevOps teams experienced:
  • 12. Increased Legal Challenges Related to Licensing  Oracle vs. UsedSoft, 2012 – “…Europe's top court, which ruled… that software licences can be sold on a second-hand basis, even when the software in question is downloaded rather than sold on physical media.”  Oracle vs. Mars 2016 – “On 16 December 2015, Oracle and Mars agreed not to proceed with the licensing dispute going to court, but many of the documents leading up to the filing for dismissal are available in the public domain.”  SAP UK vs. Diageo Great Britain 2017  SAP UK vs. InBev – April 2017 up to $600 Million Who is Next?
  • 13. Longer Term Trends  Cloud/SaaS outages  Generation Z workers  Bitcoin/blockchain  Hyperscale Data Center  Open source software  Machine Learning
  • 14. Cloud Outages : AWS Dashboards March 1, 2017
  • 15.
  • 16. Generation Z + Staffing
  • 18. What are the IT trends in 2017 and beyond that will impact IT Asset Management programs? 1 Which strategies will be helpful preparing for inevitable change?2
  • 19. Source: Gartner 2017 CIO Agenda: A U.S. Perspective Published: 09 February 2017 ID: G00318400
  • 20. Business Enablement Plan Build Run Is Too Slow!  Align with CxO priorities + business services  Understand how the business is evolving  Support rapid change mgmt  Communicate in business + financial terms
  • 21. Business Enablement Plan Build Run Is Too Slow!  Align with CxO priorities + business services  Understand how the business is evolving  Support rapid change mgmt  Communicate in business + financial terms
  • 22. Analytics to Uncover Opportunities Relevant Metrics Vendor Performance Business Goals Financial Forecasts Business ImpactPerformance Scorecard
  • 23. Leverage Automation  Real time updates  Eliminate manual tasks  Process automation integration  Prioritize strategy
  • 24.  Stay informed about technologies + innovation  Talk to your business customers now  Embrace change  #assetjourney  http://Ivanti.com/ITAM Recommendations
  • 26. The ONLY VENDOR that connects ITAM SECURITY ITSMand

Editor's Notes

  1. IT Asset management is the set of business practices empowering you to manage your hardware and software technology, helping you gain the most from your IT investments.
  2. Lose sleep over #WannaCry / #WannaCrypt? https://www.polleverywhere.com/multiple_choice_polls/EA65MGTQaeRT55l
  3. Poor understanding of what the business needs also contributes to lack of innovation. I’m constantly reminded how businesses are not in business to do technology, but whatever they do that does make money for them isn’t well understood by all of IT typically which makes it difficult to innovate or to put it another way it makes it difficult for the business to see upgrades, patching, change management, and other operational tasks as innovative. It’s only when you align those operational tasks with the business that the business then sees IT as innovative. We call it “The Unification of IT”.
  4. After lessons learned from ITIL on culture shifts and foundational processes how are Asset Managers to respond to this next gen synergies/alignments?
  5. I know you’re not a lawyer or anything… Do they ever talk about how long the legal processes take? I assume the amount paid in the end doesn’t include the time and resource the company had to spend outside of the courtroom to get all the answers for the audit?
  6. I know of a company that has all of their expense system outsourced and it went down for 2 days. During that whole time all the escalation they did to their provider resulted in nothing more than the information that they saw on the website for the outage. The lack of visibility and ability to get details gave the management nothing to return to the business with. The lesson learned was that SLAs and more importantly the legal visibility a company has to the outage along with consequences for missed SLAs need to be defined and well documented before any contract is signed or else it’s a black box and “try again later” is all there is to communicate back to the business. What if that was the app that made money for the business? Cost Amazon $300 million NEST, Spotify,
  7. Do you know your external/public Cloud Disaster Recovery plans if an outage happens? https://www.polleverywhere.com/multiple_choice_polls/nG8nbfA6iuiuy8C
  8. The next generation of workers are more comfortable leaning on technology which is why we see trends like Alexa and Google Home as the new interface more acceptable to use.
  9. Japan validated Bitcoin as a legal currency
  10. Denny As I read this it really tells me that CIO’s are wanting Hybid cloud not 100% SaaS solutions. When 2 is Cloud and 3 is Data Center I see them wanting control of specific systems still as well as wanting better insight into why something might or might not be happening. One of our customers was just talking about how they see their Assets being more about visibility than compliance as systems like O365 and Adobe self-regulate the compliance piece now, but having the business aware of SaaS purchases that come through on credit cards, expense reports, and other methods than the defined purchase methods is causing CIOs to put more Resource Planning in place.
  11. Are you suggesting we don’t do Plan, Build, Run?
  12. Are you suggesting we don’t do Plan, Build, Run?
  13. Denny Our customers are leveraging automation to help with discovery as well as to help with a more consistent experience when moving systems to the cloud. Most importantly that automation includes updating the AMDB so cost and shadow IT can be avoided where possible.
  14. The best way to maximize the ROI of your ITAM investment is to work with resources who have industry expertise, are certifiable by the most credible organizations, and who have years of experience delivering ITAM solutions. The Ivanti ITAM Business Consultants are the highest level ITAM resource available. They are proactive in understanding your business and assertive in helping you leverage Ivanti solutions to meet your goals.