With technological change accelerating and businesses on the lookout for ways to gain a competitive advantage, keeping an eye on upcoming trends is a must. But what trends are affecting your asset management program, and which strategies will help you prepare for the inevitable? Join Patricia Adams and Denny Cannon for this He Said/She Said panel.
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4. “We won't experience 100 years of progress in the 21st century—it will be
more like 20,000 years of progress (at today's rate)."
Ray Kurzweil, 2001
http://www.kurzweilai.net/the-law-of-accelerating-returns
5. What are the IT trends in 2017 and
beyond that will impact IT Asset
Management programs?
1
Which strategies will be helpful
preparing for inevitable change?2
11. DevOps, SecOps, + ITAMOps
https://puppet.com/blog/take-2017-state-devops-survey
26% Lower IT costs
37% Greater business growth
31% Better operational or process efficiency
33% Higher-quality apps
30% Greater employee productivity
23% Better customer experience
31% Improvement in employee recruitment and retention”
“When compared to less advanced
organizations, advanced DevOps teams
experienced:
12. Increased Legal Challenges Related to Licensing
Oracle vs. UsedSoft, 2012 – “…Europe's top court, which ruled… that
software licences can be sold on a second-hand basis, even when the
software in question is downloaded rather than sold on physical media.”
Oracle vs. Mars 2016 – “On 16 December 2015, Oracle and Mars agreed not
to proceed with the licensing dispute going to court, but many of the
documents leading up to the filing for dismissal are available in the public
domain.”
SAP UK vs. Diageo Great Britain 2017
SAP UK vs. InBev – April 2017 up to $600 Million
Who is Next?
13. Longer Term Trends
Cloud/SaaS outages
Generation Z workers
Bitcoin/blockchain
Hyperscale Data Center
Open source software
Machine Learning
18. What are the IT trends in 2017 and
beyond that will impact IT Asset
Management programs?
1
Which strategies will be helpful
preparing for inevitable change?2
19. Source: Gartner 2017 CIO Agenda: A U.S. Perspective Published: 09 February 2017 ID: G00318400
20. Business Enablement
Plan
Build
Run
Is Too Slow!
Align with CxO priorities +
business services
Understand how the
business is evolving
Support rapid change mgmt
Communicate in business +
financial terms
21. Business Enablement
Plan
Build
Run
Is Too Slow!
Align with CxO priorities +
business services
Understand how the
business is evolving
Support rapid change mgmt
Communicate in business +
financial terms
22. Analytics to Uncover Opportunities
Relevant Metrics
Vendor Performance
Business Goals
Financial Forecasts
Business
ImpactPerformance
Scorecard
23. Leverage Automation
Real time updates
Eliminate manual tasks
Process automation
integration
Prioritize strategy
24. Stay informed about technologies + innovation
Talk to your business customers now
Embrace change
#assetjourney
http://Ivanti.com/ITAM
Recommendations
IT Asset management is the set of business practices empowering you to manage your hardware and software technology, helping you gain the most from your IT investments.
Lose sleep over #WannaCry / #WannaCrypt?
https://www.polleverywhere.com/multiple_choice_polls/EA65MGTQaeRT55l
Poor understanding of what the business needs also contributes to lack of innovation. I’m constantly reminded how businesses are not in business to do technology, but whatever they do that does make money for them isn’t well understood by all of IT typically which makes it difficult to innovate or to put it another way it makes it difficult for the business to see upgrades, patching, change management, and other operational tasks as innovative. It’s only when you align those operational tasks with the business that the business then sees IT as innovative. We call it “The Unification of IT”.
After lessons learned from ITIL on culture shifts and foundational processes how are Asset Managers to respond to this next gen synergies/alignments?
I know you’re not a lawyer or anything… Do they ever talk about how long the legal processes take? I assume the amount paid in the end doesn’t include the time and resource the company had to spend outside of the courtroom to get all the answers for the audit?
I know of a company that has all of their expense system outsourced and it went down for 2 days. During that whole time all the escalation they did to their provider resulted in nothing more than the information that they saw on the website for the outage. The lack of visibility and ability to get details gave the management nothing to return to the business with. The lesson learned was that SLAs and more importantly the legal visibility a company has to the outage along with consequences for missed SLAs need to be defined and well documented before any contract is signed or else it’s a black box and “try again later” is all there is to communicate back to the business. What if that was the app that made money for the business?
Cost Amazon $300 million
NEST, Spotify,
Do you know your external/public Cloud Disaster Recovery plans if an outage happens?
https://www.polleverywhere.com/multiple_choice_polls/nG8nbfA6iuiuy8C
The next generation of workers are more comfortable leaning on technology which is why we see trends like Alexa and Google Home as the new interface more acceptable to use.
Japan validated Bitcoin as a legal currency
Denny As I read this it really tells me that CIO’s are wanting Hybid cloud not 100% SaaS solutions. When 2 is Cloud and 3 is Data Center I see them wanting control of specific systems still as well as wanting better insight into why something might or might not be happening. One of our customers was just talking about how they see their Assets being more about visibility than compliance as systems like O365 and Adobe self-regulate the compliance piece now, but having the business aware of SaaS purchases that come through on credit cards, expense reports, and other methods than the defined purchase methods is causing CIOs to put more Resource Planning in place.
Are you suggesting we don’t do Plan, Build, Run?
Are you suggesting we don’t do Plan, Build, Run?
Denny Our customers are leveraging automation to help with discovery as well as to help with a more consistent experience when moving systems to the cloud. Most importantly that automation includes updating the AMDB so cost and shadow IT can be avoided where possible.
The best way to maximize the ROI of your ITAM investment is to work with resources who have industry expertise, are certifiable by the most credible organizations, and who have years of experience delivering ITAM solutions. The Ivanti ITAM Business Consultants are the highest level ITAM resource available. They are proactive in understanding your business and assertive in helping you leverage Ivanti solutions to meet your goals.