Ask a user what their number one gripe is when IT are looking at an issue, “they take over my machine and I can’t do anything!”. When a support call comes in the first thing IT admins often want to do is connect to the user’s machine to investigate the issue, and when it's remote that can be a challenge. For the majority of admins the best option is to establish a remote control session and totally stop the user working.

1. Improving the Daily Life of your IT Admins
3 Common Scenarios Solved
Shane Wescott – Security/UWM Technical Evangelist

2. Agenda
§ What’s the Current Challenge ?
§ 3 Common Scenarios for IT Teams
§ How can Ivanti help
§ Demos
§ Summary

3. What’s the Current Challenge ?

4. Current Challenge – Supporting Remote Workers
§ Many offices closed
§ Staff working from home still have
issues
§ IT Teams now rely on remote
capabilities

5. 3 Common Scenarios for IT Teams

6. “Why is my PC running Slow ?”
§ “Service desk how can I help?”
§ “My PC’s is running really slow”
§ “O.K. let me take a look, what’s your user name?”
§ “My name’s Shanew”

7. “I go and make Coffee while my PC logs in L ”
§ Some users stop ringing and just accept slow
logins
§ Typically IT Teams have no way of measuring
good bad or ugly logins
§ Feedback like this is often via surveys or
management

8. “Why are we wasting so much time on remedial tasks ?”
§ How much of your time is
spent on remedial tasks?
§ How much more strategic
work could you do?
§ Nobody joined IT to clean
up disks or monitor event
logs.

9. How can Ivanti help?

10. Ivanti Cloud gives you 3 things:
Data & Discovery1
Insights & Recommendations2
Actions & Automation3

11. “Why is my PC running Slow ?”
§ Live view of their
CPU/memory/processes
§ Potentially kill processes
§ Monitor performance tools

12. “I go and make Coffee while my PC logs in L ”
§ Configure alerts when logins
exceed SLA’s
§ Drill into each login event and
gather clues for remediation
§ See login trends

13. “Why are we wasting so much time on remedial tasks ?”
§ Assistants can handle cleanups
– disk space for example
§ Monitor web connectivity and
measure against SLA’s
§ Alert and raise tickets for poor
logins

14. Demos – Show Me J

15. Summary

16. Summary
§ Ivanti Cloud discovers, provides insight, and lets IT Teams take action
§ This means improved User Experience, with less workload for IT
§ Talk to Ivanti – we can helpJ

17. Next Steps?

18. Next Steps ?
§ Ivanti Cloud is available to POC – takes around 1 hr to setup
§ Ask for the Ivanti Cloud video to see more capabilities.
§ Share webinar recording with colleagues

19. Thank You
Shane.Wescott@ivanti.com