Fake It ‘Til You Make It: Important Lessons Learned as New Scrum Masters
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Nonexistent processes, broken feedback loops, failed team communication, lack of transparency; these are a few of the many obstacles that plague Agile implementations. Join Scrum Masters Lindsay Czopur and Kay Varacalli and learn how to battle common challenges organizations face with the proper tools and processes. And how the Atlassian suite can can be your biggest aide in empowering teams.
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Fake It ‘Til You Make It: Important Lessons Learned as New Scrum Masters
- 1. LINDSAY CZOPUR | KAY VARACALLI SCRUM MASTERS | TURNING TECHNOLOGIES Fake It ‘Til You Make It: Important Lesson Learned as New Scrum Masters
- 4. What is a Scrum Master? AirTrafficControl CommunicationsDepartmentfor SoftwareEngineering TheFuzz AtlassianAdmins Credit:GIPHY, SiliconValley(HBO)
- 6. CommonIssuesTeamsExperience BrokenFeedbackLoops PoorTeamCommunication InefficientMeetings NoDocumentation LackofTransparency Another way to accentuate documentation over the rest would be to lower the opacity of the four. Going to greyscale breaks our brand guidelines.
- 8. FormalizingProcesses HowtoDecideWhatWeDevelop • Noofficialprocessforhowfeedbackbecomesafeature • Documentedstep-by-stepinConfluence • Nowitisuniversal,noexceptions Forceseveryonetofollowthedocumentedprocess.
- 9. KeepingaPaperTrail APIDocumentation • APIrequestmadeinJiraandassigned • APIdocumentedinConfluence,sentforapprovalviaemail • Comments/concernsaddressedinConfluence • ApprovedinSlackbyemotetoapinnedmessage • ScrumMasterssendsignofffromtheteamsviaemail Everystepintheprocessisdocumented.
- 10. OneSystemtoRulethemAll TechSupportIssues • Previouslyusedmultiplechannels • UpgradedtoJiraServiceDesk,linkedtoJiraissues • InstructionsdocumentedinConfluence Everythingisdocumentedinoneplace.
- 14. UserGroups CustomerAdvisoryBoard • Getalistofusersandstartsendinginvites • Documentedtheirspecificuse • Phonecalls,surveys,A/Btesting • Devsoncallstogaincustomerperspective Customersjustwanttobeheard. Developerswanttohearourcustomers.
- 15. Pre-MadeUserGroup UserTesting.com • Conducttesting/receivefeedbackfromNEWusers • Targetyouridealaudience InternalStakeholders • Regularmeetingswithvariousdepartments • Gatheringfeedback-offerstransparency Usetheresourcesyouhave–andthensome!
- 16. PageoutoftheTeamPlaybook ProjectPoster • Includesalldetailsforafeature • Placetoresolveconcerns • Includesuserjourneys,mock-ups,feedback,linkstoJira • Sharedwitheveryone Keepthefeedbacklooporganized. Another of our old logo! Where did you find these!?
- 20. HowandWhentoCommunicate DefineMethod/Means • APIdocumentationapproval?-Email • Serverdown?-EmailandSlack • Standup?-EitherGTM,Slackorin-person • Bug?-Jira • Customerissue?-JiraServiceDesk Usetheappropriatechannelofcommunication.
- 21. PassiveCommunication JiraBoards • AlldevelopmenthappensinJira • Everyonehasaccesstoeverything • Companyroadmap Findonemediumandsticktoit.
- 25. WhataretheyGoodFor? EveryMeetinghasaGoal • ClearagendaINwriting • Documentationsentinadvance • Meetingleader CommunicationdoesNOTstopoutsideofmeetings.
- 26. Adapt,Adapt,Adapt ShiftingStandardScrumMeetings • Eliminatedseveralmeetingswithsamegoals • Eliminatedstorypoints • Constantevaluation Dowhatworksbestforyourorganization.
- 30. GettingLeadersontheSamePage Coordination/CommunicationKey • Continuousconversation • Flowingideas • Properscaling • Avoidingdecisionbottlenecks Makesuretherightpeopleareallinthesameroom.
- 31. GrowingaCultureofOpenness PayitForward • ConfluenceforALLcompanyinformation • Jiraforthecompanyroadmap • JiraServiceDeskforissues • TownHallmeetings Bettertoover-communicatethanunder- communicate.
- 35. Thank you! LINDSAY CZOPUR | KAY VARACALLI SCRUM MASTERS | TURNING TECHNOLOGIES