Advocating Adoption: Best Practices for User-Friendly Jira Configurations

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One of the most difficult tasks for an Atlassian Administrator is user adoption, training, and enablement. Most Jira admins have experienced some form of resistance to change when implementing Jira. During this talk, I'll share best practices that led to a speedy adoption of Jira at AppDynamics, as well as specific workflow configurations that make Jira more approachable. You'll learn success strategies that you can take back to your organization that promote organic adoption and growth.

Software

ALEX CHRISTENSEN | ATLASSIAN SUITE ENGINEER | APPDYNAMICS
Advocating Adoption
Best Practices for User-Friendly Jira Configurations

Change ain’t easy, y’all.
ALEX CHRISTENSEN, WHO IS DEFINITELY NOT A COWBOY

Agenda
Requesting a new project
Useful configurations
Q&A

Built-in validators
ScriptRunner Script Validator

Custom message field
(Jira Toolkit Plugin)

New Jira Project?
What processes do you want to track?

New Jira Project?
What processes do you want to track?
What are your data points?

User Types and Project Roles
Administrators
Usually team leads - can
control project role
membership, create versions
and components

Team Members
Users working on issues -
assignable users, can execute
workflow transitions
User Types and Project Roles
Administrators
Usually team leads - can
control project role
membership, create versions
and components

User Types and Project Roles
Users
Everyone else!
Browse, create, watch, and
edit permissions
Administrators
Usually team leads - can
control project role
membership, create versions
and components
Team Members
Users working on issues -
assignable users, can execute
workflow transitions

Limit the delete
permissions. They
ain’t logged!
EXCEPTION!

Issue Types Custom
Fields
Workflows Notification
Schemes
Building a new project

Different workflows
WHEN DO WE NEED
NEW ISSUE TYPES?
WHEN DO WE
NOT?

Different workflows
WHEN DO WE NEED
NEW ISSUE TYPES?
WHEN DO WE
NOT?
Different custom fields

Just for reportingDifferent workflows
WHEN DO WE NEED
NEW ISSUE TYPES?
Different custom fields
WHEN DO WE
NOT?

Any required fields
render this inline create
functionality useless!

Built-in reporting
Historical JQL queries
No additional custom
fields needed
Overwhelming to users
Negative performance
effects
Always have a sound
justification!
TOO MANY
CUSTOM FIELDS
USING SYSTEM
FIELDS

Workflows
Global
transitions
Ideal path
opsbar-sequence

Global
transitions
Ideal path
opsbar-sequence
Workflows
Global transitions are
available to each status
Global transitions are
available to each status

Global
transitions
Ideal path
opsbar-sequence
Workflows
Global transitions are
available to each status
ScriptRunner condition to
hide transitions back to
current status

Global
transitions
Ideal path
opsbar-sequence
Workflows
Global transitions are
available to each status
Post-function - automatically set
Resolution on Close
Post-function - automatically
clear Resolution for non-close
transitions
ScriptRunner condition to
hide transitions back to
current status

Global
transitions
Ideal path
opsbar-sequence
Workflows
Ideal path that
90% of issues follow

Global
transitions
Ideal path
opsbar-sequence
Workflows

APPROVED
IN REVIEW
Naming your statuses
READY FOR REVIEW

Notifications
Filter
Subscriptions
Slack -
Nextup.ai
Slack - Daily
Standup
Jira 8

Filter
Subscriptions
Slack -
Nextup.ai
Slack - Daily
Standup
Jira 8
Notifications

Leading by
example
Training & Enablement

Leading by
example
Teach them
how to fish
Training & Enablement

Leading by
example
Teach them
how to fish
Dedicated
Atlassian Help
Slack Channel
Training & Enablement

Leading by
example
Dedicated
Atlassian Help
Slack Channel
Atlassian 
Office Hours
Training & Enablement
Teach them
how to fish

ATLASSIAN OFFICE HOURS
Bi-weekly presentation and Q&A

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Bi-weekly presentation and Q&A
Crowd-sourced topics

ATLASSIAN OFFICE HOURS
Bi-weekly presentation and Q&A
Crowd-sourced topics
Recorded presentations to build a
training repository

ATLASSIAN OFFICE HOURS
Bi-weekly presentation and Q&A
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Recorded presentations to build a
training repository
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ALEX CHRISTENSEN | ATLASSIAN SUITE ENGINEER | APPDYNAMICS
Thank you!

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Creating apps with Forge and its UI frontend components is now easier than ever. Join Senior Designer Allard van Helbergen and Product Manager Josephine Lee as they walk through the story of designing Forge UI. What is a declarative UI and why did we choose this paradigm? What are all the considerations that go into defining the set of components to build apps with? And how do you make ‘creating apps’ simple? Walk away understanding the foundations of Forge, how all the different components work together, and where Forge UI is headed in the future.

Designing Forge UI: A Story of Designing an App UI System

Atlassian

After a day of learning about the exciting features of Forge, get ready for a peek under the hood to discover how it’s all implemented. Join Forge Architect Patrick Streule as he goes deep on topics such as Forge FaaS infrastructure, the internal workings of tenant isolation, and automatic authentication. Attendees will also get a glimpse of some features we’re looking at building into the future of Forge, such as a serverless data store for apps and more!

Forge: Under the Hood

Atlassian

How do you stay on top of your work when it is scattered across multiple Atlassian products? "If only there was a single place where I could see all my activity..." - sounds familiar? We are going to provide you an insight into what lead to the creation of a new Activity API. Following last year’s Atlas Camp announcement from our CTO Sri Viswanath, Atlassian is moving onto GraphQL - new Activity API is one the first pieces of the GraphQL Atlassian Platform and is the technology behind start.atlassian.com. Join Sergey Meshkov, Senior Developer, who will provide you a sneak peek of the new GraphQL Activity API as it will soon be available to our vendors.

Access to User Activities - Activity Platform APIs

Atlassian

Our designers work  3x quicker  with the Atlassian Vendor Sketch Plugin — and now we’re unleashing these superpowers to the Atlassian Ecosystem. If you mockup screens for code or marketing, we’ll help you drag and drop your way to an Atlaskit design in less than 10 minutes. And if you’re a designer, you’ll want to hear about our pixel-perfect component library and suite of seamless Sketch integrations. Join Atlassian’s resident Sketch aficionado, Huw Evans, to learn about:  Sketch Components: If it’s in Atlaskit, it’s now in Sketch. And introducing the Symbol Palette, the quickest way to find the right component for the job.  Product Templates: Spark inspiration by building your designs inside realistic screens from Jira & Confluence — or craft hero images for your Marketplace listing!  Color and Text Styles: Heard of N75? H400? If those mean nothing to you, we’ll run through how to make your users feel at home by using Atlassian colors & typography, right inside Sketch.  Data Suppliers: Say goodbye to Lorem Ipsum. Learn how to use Sketch Data Suppliers to generate realistic copy using live data from Jira, Confluence and Bitbucket. Bonus: How we used AI to create people who don’t exist! ‍♀️ It's All Open Source: How we made it really easy to customise the Atlassian Vendor Sketch Plugin for your team's needs.

Design Your Next App with the Atlassian Vendor Sketch Plugin

Atlassian

You’d never knowingly ship something to your customers that didn’t deliver value, would you? Would you still stand your ground if you were under pressure to get a team of developers working on something? You probably know that one of Atlassian’s most well-known values is “Don’t f*** the customer”, so learn what happened when a lean product team decided to tear up the roadmap because they were brave enough to admit they didn’t understand their customers well enough. Join Janel Blattler, as she shares how her team used research to unveil a new plan in just a few weeks. You’ll be able to practice some techniques and walk away with a bucket load of inspiration. Come along if you’d like to run research, but worry that you don’t have enough time or lack the skills to do so – you don’t need to be a researcher on your team. This session is for you if you’re looking for ways to drive customer empathy closer in the team, or you’d like to up your game and discover some new techniques for delivering lean research with actionable insights.

Tear Up Your Roadmap and Get Out of the Building

Atlassian

When it comes to designing apps and new features, we just can't get enough of metrics. In an age where we can collect data from almost anything, how can we cut through the noise and focus on the right metrics to measure the success and failures of the apps that we’re building? Join Atlassian Product Manager Josephine Lee as she delves through what exactly makes a good metric. Throughout the talk, we’ll walk through real Atlassian examples of good and bad metrics. By exploring a framework for measurement, we’ll cover detailed features that showcase how best to measure and choose the right set of success, supportive, and counter metrics. You'll walk away with tips and learnings from Atlassian’s approach to measuring success, and learn how to use data and metrics to inspire action in your apps.

Nailing Measurement: a Framework for Measuring Metrics that Matter

Atlassian

Color-blind people are using your apps. 1 in 12 men is color blind. And for women, this is 1 in 200. Building apps that work well for color blind people is not difficult. Some simple techniques help us with the design of our interface. And some tools help us see what color blind people see. In this talk, Maarten Arts of Avisi will look at common varieties of color blindness. We will look at apps through the eyes of a color-blind person. And we will discover what color-blind people struggle with. Regardless of whether you're a designer or developer, this talk will equip you with the skills and the tools you need to make sure that your app works for color-blind people.

Building Apps With Color Blind Users in Mind

Atlassian

The words we choose have the power to include or alienate our users. The reality is that for many, English is spoken as a second language. And unless you're going to localize your product for those major non-English speaking markets, you'll need to thoughtfully create content that is accessible to a larger audience. But how do we create products that maintain a sense of personality without isolating a wide audience of non-native speakers? Join Atlassian Content Designer, Roana Bilia, as she walks you through why thoughtful, inclusive content, is key to creating well-designed user experiences. You'll walk away with foundational principles for good UX copy when optimizing your product UI, a few quick wins that you as creators and developers can incorporate into your next products, as well as a set of mistakes to avoid that companies—including Atlassian—have made, which prioritized native speakers but isolated non-native speakers.

Creating Inclusive Experiences: Balancing Personality and Accessibility in UX...

Atlassian

We hear it all the time, and we get it. Diversity and inclusion are important! But isn't it an HR problem? HR may be able to help with diversity but inclusion or creating an inclusive environment is everyone's responsibility. So how do we create an inclusive environment that celebrates diversity and engages and supports everyone? Isabel Nyo will be sharing best practices and lessons she has learned along the way. She will also be sharing her experience as a minority, a female technical leader, in the technology industry.

Beyond Diversity: A Guide to Building Balanced Teams

Atlassian

In September 2018, K15t took its mission to go self-managed to the next-level when the entire company worked together to decide on the Next Big Thing™ to build for Atlassian users and present it at Summit in Las Vegas. In this session, Anshuman Dash, an intern turned software engineer, turned product manager, shares his journey of professional self-discovery. In under five months, he joins a freshly assembled, self-managed team in building a new Atlassian Marketplace app. Dash will give a quick intro to what it means for a team to be self-managed. Then, he'll share his observations and experiences on the team, as well as the best-practices, patterns, and processes K15t has discovered along the way. Whether you are a new team with a kick-ass product idea or a big company figuring out ways to scale, this talk will provide you with practical tips and ideas your team can try out!

The Road(map) to Las Vegas - The Story of an Emerging Self-Managed Team

Atlassian

Designing for the enterprise comes with a unique set of challenges; ensuring readability and accessibility at scale, meeting the needs of multi-layered organizations, and building a trust when your software - used by dozens of thousands of employees - is considered mission-critical. At Atlassian, we've spent countless hours digging deep into our enterprise customer's needs and we've gathered a vast repository of insights. In this talk, Pawel Wodkowski, a senior designer on Jira Server, will share all that we've learned from our research (while not being shy about busting some of those wild admin myths!). You'll get a crash course in what it means to design for scale the Atlassian way.

Building Apps With Enterprise in Mind

Atlassian

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Advocating Adoption: Best Practices for User-Friendly Jira Configurations

1. ALEX CHRISTENSEN | ATLASSIAN SUITE ENGINEER | APPDYNAMICS Advocating Adoption Best Practices for User-Friendly Jira Configurations

2. Ch-ch-ch-changes.

3. nope.

5. Change ain’t easy, y’all. ALEX CHRISTENSEN, WHO IS DEFINITELY NOT A COWBOY

7. Adopting any new tool has its hurdles.

8. Advocating Adoption

9. Agenda Requesting a new project Useful configurations Q&A

10. Agenda Requesting a new project Useful configurations Q&A

11. Agenda Requesting a new project Useful configurations Q&A

12.

13. That’s a lot of issue types!

14. Built-in validators ScriptRunner Script Validator

15. Custom message field (Jira Toolkit Plugin)

16. Limit required fields

17. BEHAVIOURS

18. BEHAVIOURS

19. Auto- comment using Automation for Jira

20.

21. New Jira Project?

22. New Jira Project? What processes do you want to track?

23. New Jira Project? What processes do you want to track? What are your data points?

24. User Types and Project Roles Administrators Usually team leads - can control project role membership, create versions and components

25. Team Members Users working on issues - assignable users, can execute workflow transitions User Types and Project Roles Administrators Usually team leads - can control project role membership, create versions and components

26. User Types and Project Roles Users Everyone else! Browse, create, watch, and edit permissions Administrators Usually team leads - can control project role membership, create versions and components Team Members Users working on issues - assignable users, can execute workflow transitions

27. Limit the delete permissions. They ain’t logged! EXCEPTION!

28. Issue Types Custom Fields Workflows Notification Schemes Building a new project

29. Issue Types

30. Different workflows WHEN DO WE NEED NEW ISSUE TYPES? WHEN DO WE NOT?

31. Different workflows WHEN DO WE NEED NEW ISSUE TYPES? WHEN DO WE NOT? Different custom fields

32. Just for reportingDifferent workflows WHEN DO WE NEED NEW ISSUE TYPES? Different custom fields WHEN DO WE NOT?

33. Custom Fields

34. Limit required fields

35. Any required fields render this inline create functionality useless!

36. Built-in reporting Historical JQL queries No additional custom fields needed Overwhelming to users Negative performance effects Always have a sound justification! TOO MANY CUSTOM FIELDS USING SYSTEM FIELDS

37. Workflows

38. Workflows Global transitions Ideal path opsbar-sequence

39. Global transitions Ideal path opsbar-sequence Workflows Global transitions are available to each status Global transitions are available to each status

40. Global transitions Ideal path opsbar-sequence Workflows Global transitions are available to each status ScriptRunner condition to hide transitions back to current status

41. Global transitions Ideal path opsbar-sequence Workflows Global transitions are available to each status Post-function - automatically set Resolution on Close Post-function - automatically clear Resolution for non-close transitions ScriptRunner condition to hide transitions back to current status

42. Global transitions Ideal path opsbar-sequence Workflows Ideal path that 90% of issues follow

43. Global transitions Ideal path opsbar-sequence Workflows

44. APPROVED IN REVIEW Naming your statuses READY FOR REVIEW

45. jira.field.resolution.include

46.

47. Notifications

48. Reporter Assignee Watchers

49. Notifications Filter Subscriptions Slack - Nextup.ai Slack - Daily Standup Jira 8

50. Filter Subscriptions Slack - Nextup.ai Slack - Daily Standup Jira 8 Notifications

51. Filter Subscriptions Slack - Nextup.ai Slack - Daily Standup Jira 8 Notifications

52. Filter Subscriptions Slack - Nextup.ai Slack - Daily Standup Jira 8 Notifications

53. Training & Enablement

54. Leading by example Training & Enablement

55. Leading by example Teach them how to fish Training & Enablement

56. Leading by example Teach them how to fish Dedicated Atlassian Help Slack Channel Training & Enablement

57. Leading by example Dedicated Atlassian Help Slack Channel Atlassian  Office Hours Training & Enablement Teach them how to fish

58. ATLASSIAN OFFICE HOURS Bi-weekly presentation and Q&A

59. ATLASSIAN OFFICE HOURS Bi-weekly presentation and Q&A Crowd-sourced topics

60. ATLASSIAN OFFICE HOURS Bi-weekly presentation and Q&A Crowd-sourced topics Recorded presentations to build a training repository

61. ATLASSIAN OFFICE HOURS Bi-weekly presentation and Q&A Crowd-sourced topics Recorded presentations to build a training repository Up next: Listening Tours!

62. fin

63. ALEX CHRISTENSEN | ATLASSIAN SUITE ENGINEER | APPDYNAMICS Thank you!

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