1. GloriaAidelomo
3, Femi Ayantuga crescent,
Surulere, Lagos state.
Tel: 08064573193
E.mail:gloryworld6@yahoo.com
SELF DESCRIPTION
I am a customer service oriented person, motivated to create value for all stake holders.
WORK EXPERIENCE
1. Organization: Top Motors Limited(Victoria Island, Lagos) – Is a Lagos based
company that deals with the sales and service of Japanese vehicles-Toyota, Lexus,
Honda which are built to American specification.
Designation: Service Centre Manager
Date: December 2011 till date.
Responsibilities:
 Create job instruction with hard copy of COF.
 Receive vehicles from customers.
 Inform customer of job completion/vehicle pick-up.
 Performs post service follow up.
 Performs maintenance reminder.
 Receive customer complaints and performs initial resolution steps.
 Prepare quotation/estimate to customers.
 Receive/schedule appointments.
 Issue invoices to customers.
 Place order for spare parts
 Keep records of spare parts.
 Assign duties to technicians.
 Workshop management.
 Performs quality control checks on finished jobs.
 Reporting and analysis.
 Weekly and monthly Service advisor reports
 Weekly and monthly workshop manager reports.
2. Organization: Kojo Motors Nigeria (Surulere, Lagos) – Is an accredited Toyota
dealer that deals with the sales and service of Toyota vehicles which are built to
African specification.
Designation: Customer service executive.
Date: April, 2010 - December 2011
Responsibilities:

2.  Provided customers with product knowledge (Toyota).
 Maintained customer data base.
 Handled after sales customer relationship.
 Establish marketing strategies to meet organizations demand
 Credit control.
 Prepared reports (monthly, weekly).
 Managed customer retention.
 Supported the design and implementation of sales promo on vehicle spare parts.
3. Organization: International Centre for English Studies (I.C.E.S)
Alvan Ikoku Federal College of Education
Owerri, Imo State. (N.Y.S.C)
Designation: Assistant Lecturer
Date: March 2009-February 2010.
Responsibilities:
 Assigned to teach English language to non-Anglophone Africans.
 To ensure that course delivery complies with the quality standard and regulation of
the college and department.
 To set, mark, and assess work and examination and provide feedback to students.
 Regular contact and liaison with students to teach and provide support.
SKILLS
 Relationship management.
 PC skills.
 Able to work with minimal or no supervision.
 Communication skills.
 Team skills.
 Meticulous.
 Integrity.
 Problem solving/solution mind set.
 Emotional intelligence.
LEADERSHIP POSITIONS HELD
VICE-PRESIDENT
 Association of Theatre Arts Student (ATAS)
Delta State University Abraka, Delta State
2007/2008
 ASSIST. GENERAL SECRETARY
National Drug Law Enforcement Agency
NYSC Drug Free Club, Owerri,
Imo State Command

3. 2009/2010
PROFESSIONAL CERTIFICATE
- Customer Service Advisor (TSA 21)
Toyota Nigeria Limited (2012)
- Certified Associate in Project Management (CAPM)
Oak Interlink Institute Ikeja, Lagos (2011)
EDUCATIONAL DATA
- B.A Theatre Arts (2nd class lower division)
Delta state University Abraka, Delta State (2008)
- Senior Secondary school Certificate
Eziafa Grammar School Sapele, Delta State (2002)
HOBBIES
Reading, Singing, Meeting people, Watching Movies, Travelling.
PERSONAL INFORMATION
Date of Birth: 11th August 1984
Gender: Female
Marital Status: Single
State of Origin Edo
L.G.A: Owan-west
Nationality: Nigerian
REFEREE
Available on request