This curriculum vitae summarizes Gordon Furtado's personal and professional experience. It outlines his educational background which includes degrees from the University of Bombay and the University of Southern Queensland in Australia. It also lists his work experience teaching in India and Australia as well as various roles in customer service, administration, and disability support. The CV provides details on Gordon's computer skills, overseas travel, extracurricular activities and languages spoken. It includes references from his time working and studying in Australia.

1. Curriculum Vitae
Personal Profile:
Name : Gordon Furtado
Address : 1-A-1 Blossom Society,
Military Road, Marol
Andheri (East)
Mumbai 400 059
Telephone No : # 91-22-2920 5522/Mobile No: 9594477287
Date of Birth : 19.10.1976
E-Mail address : gordonfurtado2000@yahoo.com
Educational Qualification:
Degree College / Board Grade
Master of Commerce
(M.Com)
University of Bombay
2
nd
Class 54%
Bachelor of Commerce
(B.Com)
University of Bombay
Higher 2
nd
Class
58.28%
Bachelor of Education
University of Southern
Queensland, Australia
85% High Distinction
Certificate in teaching
English as second language
Universty of Southern
Quneensland
85% High Distinction
Professional Qualification:

2. Degree College / Board Grade
Post Graduate Diploma in
Business Management
(PGDBM)
Xavier Institute of Management First Class 70%
Diploma in International
Airlines Travel & Tourism
(with knowledge of Fare
Construction and CRS)
India International Trade
Centre (IITC) Bombay.
Distinction 85%
Diploma in Hotel
Management & Catering
Technology
India International Trade
Centre (IITC) Bombay. 1
st
Class 65%
International English
Language
Testing System (IELTS)
British Council, Mumbai 8.00 Band Currently
valid till November
2014
Computer Proficiency:
Degree College / Board Grade
Diploma in Computer
Science
Indo-German., Bombay Distinction
Knowledge of :
§ MS Office 2000 : MS Word, Excel, Power Point and Access Autocad, LAN,
Windows, MIS and EDP Management Analysis.
§ Excellent knowledge of the INTERNET, WORD & EXCEL
§ Computer Languages known : "C", HTML, XML and knowledge of JAVA.
Overseas travel and exposure to the world :
* I have recently travelled to Milan and Rome in Italy as a tourist in January 2014.
* I have lived , studied and worked in Queensland, Australia for 4 years from 2005 to
2009.
* I have been to Toronto and Newbrunswick in Canada in 2001 on a work visa.

3. Work Profile :
* I have 14 years of Professional Experience working as a team in the service industry.
* I have taught students academics, sports and extra curricular activties in schools and
colleges in India and Australia.
* In Australia I have worked as a Disability Support worker extensively caring for people
with disabilites.
* I have worked as a Secretary, Administration Assistant, Call Centre Executive, Call
Centre Quality Team Leader
for various Corporate Companies in Mumbai.
Work Experience in India:
1.
Name of
Company :
Designation :
Period :
Nature of Job :
Tolani College of Commerce, Andheri East, Mumbai.
Asst. Prof.
November 2011 Till date.
* Subjects taught are Public Relations, Mass Communication,
Financal Markets, Financial Market Operations,
Organisatonal Behaviour, Principles and Practises of
Banking and Insurance.
* Conducting Weekly Tests , Terminal Exams, Prelims for
Undergraduate students and Post Graduate students.
* Organizing events and seminars in College.
* Networking with the media to get publicity for the college
through events.
* Trying to enhance the brand name of the college in the
community through all our activities.
2.
Name of
Company :
Designation :
Period :
Nature of Job :
MVM Degree and Junior College, Andheri West, Mumbai.
Lecturer.
June 2009 to November 2011.
* Subjects taught were English, Economics, Organisation of
Commerce, Secretarial Practise, Foundation of Human skills
and Business Envirinment.
* Conducting Weekly Tests , Terminal Exams, Prelims for
Undergraduate students and Post Graduate students.
* Organizing events and seminars in College.
* Networking with the media to get publicity for the college
through events.
* Trying to enhance the brand name of the college in the

4. community through all our activities.
Work Experience in Australia:
3.
School :
Period :
Designation
Nature of Job :
St. Mary’s Boys High School, Toowoomba, Queensland
July 2007 to March 2009.
Registered Secondary Casual Teacher
Taught middle school and high school academic subjects, such as
accountancy, business studies, business communication and
technology, business communication and management. The study of
Society and the Environment (SOSE), and Legal studies.
* Between July 2005 and July 2007 I was studying a Bachelor of Education in Queensland,
Australia.
* I worked with Endeavour Foundation, Leeding Care Australia and Staffng Options as a
Disability Support worker on a casual basis.
4.
School :
Period :
Designation
Nature of Job :
Childrens Welfare Centre, Andheri West, Mumbai
June 2004 to April 2005.
Teacher
Taught middle school and high school academic subjects, such as
accountancy, business studies, business communication and
technology, business communication and management.
5.
School :
Period :
Designation
Nature of Job :
IBM DAKSH-E SERVICES, Malad West, Mumbai.
May 2003 to May 2004
Team Leader Quality
* Monitoring Quality Analysts.
* Preparing Reports based on Pareto’s Analysis for 50 agents
* Supervising and conducting Training Programs for agents based
on
the process.
* Monitoring Calls and providing feedback to agents.
* Supervising and conducting tests for agents.
6.

5. Name of Company :
Designation :
Period :
Nature of Job :
Suntrack Software Systems, Andheri East,
Customer Sales Representative
From October 2002 to April 2003.
* Taking Calls for Selling Diamonds and Jewellery to
customers in the U.S.A.
* Sales were made to only Americans located in the U.S.A.
* Answering Queries regarding Diamonds and Jewellery
7.
Name of Company :
Designation :
Period :
Nature of Job :
I2I Enterprises.
Team Leader
From September 2002 to October 2002.
* Responsible for achieving Sales Targets for Orange
Standard Chartered Gold Credit Cards.
* Leading and Managing Teams for achieving Sales Targets
for ABN Amro Bank Savings Account.
* Responsible for achieving Sales Targets for HDFC
Standard Life Insurance Policies.
* Leading and Managing a number of Teams performing all
Call Center functions
8.
Name of Company :
Designation :
Period :
Nature of Job :
E-Funds International, An American Call Centre and a
100% subsidiary of Delux Corp. USA.
Team Member
* Member of the Pilot Team for SCAN (Shared Check
Authorisation Network), Undergone one months training in
Canada.
From January 2001 to September 2002.
Performing all Call Center functions
9.
Name of Company :
Designation :
Period :
Nature of Job :
World Network Services (WNS), A wholly owned
subsidiary of BRITISH AIRWAYS Plc. UK,
Team Member.
March 2000 to Dec 2000
* Performing all Back Office Operations in the British
Airways Passenger Revenue Accounting Section.

6. 10.
Name of Company :
Designation :
Period :
Nature of Job :
PRAFULTA COUNCELLING CENTER at St. Dominic
Savio High School a DON BOSCO Institution.
Secretary to Fr. Godfrey D’sa
June 1999 to Feb 2000 (MORNING SHIFT)
* Scheduling Appointments for the Clinical Psychologists,
Psychiatrist and Special Educators.
* Preparing Computerised Reports to be submitted to the
Patients.
* Conducting Aptitude Tests and also correcting Test Papers.
* Guiding students to choosing their vocation correctly.
11.
Name of Company :
Designation :
Period :
Nature of Job :
St. Dominic Savio High School a DON BOSCO
Institution .
Teacher
June 1999 to Feb 2000 (NOON Shift)
* Teaching students with special needs , Dyslexic and slow
learners
* Subjects taught were Economics, Business Studies,
Secretarial Practice and Accounts.
* Conducting Weekly Tests , Terminal Exams, Prelims for
Standard X and XII (National Open School)
* Special notes prepared with short and simple answers.
* Organising Elocution, Singing and Sports Day
12.
Name of Company :
Designation :
Period :
Nature of Job :
Godrej Soaps Ltd.
Office Assistant Junior Officer (O.E.) Cadre.
March 1999 to May 1999
* Answering Telephone calls for Mrs Parmeshwar Godrej.
* Making Appointments for Mrs Parmeshwar Godrej.
* Drafting Letters for Mrs Parmeshwar Godrej.
13.
Name of Company :
Designation :
Period :
Nature of Job :
SANTOSH TRAVELS
Administrative and Accounts Assistant.
May 1998 to February1999
* Incharge of Procuring Office Stationary like pens,
stamps,files,phones,airconditioners for our offices on a

7. regular basis and maintaining stock of it
* Issuing Air Tickets
* Looking after all Passport and Visa formalities.
* General Administration
* Maintaining Books of Accounts and handling Petty Cash.
* Maintaining Employee Records like Leave and Attendance
Records.
* Invoices checking, recording and filing.
* Preparation of Payroll and calculation of overtime.
* Office Maintenance
* Attending to Inward and Outward Correspondence.
* Business Development and Follow up with customers.
* Attending to telephone calls including enquiries and
telemarketing.
* Making Travel, Hotel arrangements and preparing travel
itineraries.
* Liaisoning with Government Authorities including MTNL,
BSES, BEST, VSNL etc.
Extra Curricular Activities : * Active participation in Sports and music.
* Various awards won at school and college level for quiz,
debates, dramatics etc
Languages Known : * English, Hindi, Marathi, and Konkani.
Driving Competence:
Professional Refrees:
I have a valid Light Motor Vehicle and 2 Wheeler Driving
License
* 4 Wheeler License No: C-18822
* 2 Wheeler License No: 2571
1) Camp Crisp Senior Sargent
Manager, P.C.Y.C. Toowoomba.
Phone Number: 00-61-(07) 46328316
2) Donna Reis
Coordinator Disability Services Student Support
University of Southern Queensland.
00-61- (07) 46312749
3) Lawrence Taylor
Director Groovy Foods Pty Ltd, Toowoomba.
Tel No 00-61-(07) 46384044
4) John or Leanne
Directors, Leeding Care Australia

8. Tel No 00-61-1300227348
Mobile No:+ 61- 0409895510
Tel No Residence: 00-61-07-55251985
Extra Curricular
Activities :
* Active participation in Sports and music.
* Various awards won at school and college level
for quiz, debates, dramatics etc
Languages Known : * English, Hindi, Marathi, Gujarathi and Konkani.
Driving Competence: I have a valid Light Motor Vehicle and 2 Wheeler
Driving License
4 Wheeler License No: C-18822
2 Wheeler License No: 2571