1. Date: 20-Apr-2016Page 1 of 3Resource Manager: Andrea A Funtila
Glenn Diolola Cueva Global Business Services
Education
Qualifications College Graduate in Information and Communications Technology
San Beda College, Philippines, 2009
Thesis Title: Lim Glass Supply Point of Sale and Inventory System / Haircut Simulator,
2008
Languages
English Fluent
Tagalog Good
Professional experience
Profile A Software Engineer since 2010, I was a resource for the Financial Services.
I handled the ETL Tool Informatica and other tools such as Mainframe(COBOL), Unix,
Oracle Database, and Peoplesoft Tools.
I was also exposed with Cognos ETL and some of its reporting aspects.
My tasks in both tools also include production support in which i handled ticket problems
and their resolutions.
Recent role was in a Telecommunications project as an application support and acting
lead directly to two resources and indirectly to the whole team. (May 2014 to March
2016). Handling Unix environment applications and also troubleshooting problems.
Key Skills Informatica Administrator
Informatica Developer
Informatica Production Support
Cognos Developer
Cognos Production Support
Unix Admin Support (different applications)
Unix Shell Scripting
Integration Service (SSIS) Developer
Career History 04/2014 - To date
IBM, Philippines
Application Support
As Application Support for Project Sprint
-Resolving production issues
-Monitoring Cron Jobs
-Completing client task requests
-Migration of MOP scripts
As Application Support Acting Lead/Senior
-Ensures quality deliverables
-Ensures teammates have/gains necessary skills for support
-Ensures teammates grow out of comfort zones and broaden their knowledge/
experience
-Ensures project needs (access, software etc) to teammates
-Gives guidance to teammates to better strategic thinking and communication skills

2. Date: 20-Apr-2016Page 2 of 3Resource Manager: Andrea A Funtila
As Team Acting Lead
-Creates/consolidates Weekly Status Reports
-Liaison to onshore counterpart
-Creates team documents (i.e. access info) and submit to manager
01/2010 - 12/2013
Accenture, Philippines
Software Engineer
As Informatica / Cognos On-Call Support Resource:
-Resolving Production Issues
-Providing resolution to ticket requests
-Monitoring Production Processes and batch
-Provide Production Reports to client on a weekly and monthly basis
-Process related client requests
As Informatica Administrator:
-Provide required access to users
-Migration of objects (Development to Staging)
-Maintain servers
-Provide Admin/System reports
-Handle Admin client/team requests
-Process related client requests
As Informatica / Cognos Developer:
-Build etl process based on business requirements
-Enhance processes that usually takes long time
-Follow development guidelines thoroughly
As Financial Reporting Resource
-Provide Daily, Weekly, Monthly, Quarterly business financial reports to clients.
-Process client financial data to be used by succeeding teams internationally
-Automate routinary manual processes
Assignment History 05/2014 - 03/2016
23 months
Sprint
Sprint Project
Project Description: Handles production issues/failures
Implementing MOPs
Application Support Administrator
Contribution: Production Support
Application Administrator
As a senior member, I learned a lot about handling/managing my teammates. With the
help of my previous work experiences, I guide them on their tasks to deliver high quality
services.
I've manage to bring out the best out of them or atleast address their weaknesses and
be a better resource for the company. An example of this is one of my teammates is
having a hard time with his english speaking fluency. I had him takeover a bi-weekly
ticket review with the clients (guiding and supervising during the early meetings,
sometimes assisting him) until he became comfortable and able to do the task by
himself. He even developed a closer relationship with the client. With my other
teammate, i had the chance to bring out his inner leadership. He has started as a grad-
hire, he wasnt confident enough to take on tasks especially communicating with the
client. As i can relate to him, remembering my newbie days, I had him become our POC
for client issues but ofcourse still consulting with me and also giving real-time guiadance.

3. Date: 20-Apr-2016Page 3 of 3Resource Manager: Andrea A Funtila
Time went on, i could see the change in his character - taking initiatives and being more
cautious in dealing with production issues are some of his great developments.
Prior Experience 01/2013 - 12/2013
12 months
AON
Project AON
Project Description: Project AON support its client's needs by
providing solutions. It includes support for Cognos, Peoplesoft, HR
and OPs DBA.
Contribution: Cognos Team Member (Developer, Production Support)
As Developer - enhances existing etl processes inline with business
requirements. creates autosys jobs that fix overlapping processes.
creates new etl processes based on business requirements
As Production Support - Maintains reporting server everyweek.
Ensures data are correctly recorded in the data base. Handles ticket
requests and production issues. 12hr On-Call support
01/2010 - 12/2012
36 months
ACE Insurance
ACE Project
Project Description: ACE Project supports its client by providing
solutions to the international insurance company that serves the
United States and Asia Pacific countries.
Contribution: Informatica Team Member (Administrator/Developer/
Production Support)
APAC Financial Report Resource (Data Specialist)
As Informatica Administrator - Gives access to users. Supports
onshore developers, migrates objects from development to stating to
production. Assist team developers. Provide timely reports to clients.
As Informatica Developer - Creates etl process inline with business
requirements. Enhances existil etl processes with business
requirements, creates personal etl for automation of manual reports.
As Informatica Production Support - 24/7 on-call support. Resolves
production issues and work with onshore team. completes ticket
requests involving etl tweaking etc. Provides production reports as
requested
As Data Specialist - Provides different scheduled reports required by
the clients. Creates/process insurance details and tickets. Creates
data source reports for on shore teams.