My global parcours to give you an idea of who I am.

1. Gitta Dom
Trilingual office assistant
514-549-5701 // gitta_dom@hotmail.com
Languages: French, English and Dutch (mother tongue), German (functional)
Software: Word, Excel, AS400, Outlook, Powerpoint, Internet, Instagram, Facebook, Twitter,
Qualities: knowledge of customer service, administrative tasks and secretarial tasks, motivated,
multitasking, resourceful, hardworking, good learning
Professional experiences
Administrative Secretary February 2016 - present
Westmount City Hall, Urban Planning Department
• Managing calendar, schedule meetings, trips
• Following up on finances for the department
• Ordering office supplies
• Attending meetings, writing minutes
• Responsible for the PAD project (home adaptation project)
• Responsible for monthly report, Statistics Canada, RBQ
• Responsible for special projects (exhibition, reorganization of the attic and vault, administration)
• Following up on files for Municipal Court
• Following up on requests for filming permits and photo sessions
• Managing the banks of hours of employees
Urban Planning Agent November 2012 - February 2016
Office Clerk February 2010 - November 2012
Westmount City Hall, Department of Urban Planning
• Informing clients, following up on correspondence
• Opening construction files after receiving the application for plan review
• Making sure the file content conforms to the predetermined department requirements
• Giving out building and plumbing permits, landscaping, tree and sing certificates
• Answering to questions from citizens in regards with procedures for obtaining permits, renovation and
construction guidelines and basic regulations from the department
• Referring clients to the persons responsible when required
• Performing various secretarial tasks
Customer Service - Temporary Replacement February 2012 - October 2012
Westmount City Hall, Department of Hydro Westmount
• Serving customers especially over the phone
• Performing various secretarial tasks
• Following up on client files, moving files, new accounts and payments
Administrative assistant and receptionist September to January, 2010
The Old Brewery Mission; Montreal (via Tele-Ressources Agency)
• Organizing schedule for volunteers
• Serving customer and performing administrative tasks

2. Administrative Assistant and Receptionist August-September 2009
CLSC & J Sonic Services; Montreal (via Tele-Ressources Agency)
Ticketing Officer April to July 2009
Cirque du Soleil, Montreal (temporary show Ovo)
Ticketing Officer March-April 2009
Bell Centre ticket office; Montreal
Administrative Assistant, Communications (cultural events) 2002-2008
Cultural Center, Government of Schoten; Antwerp, Belgium
• Organizing cultural projects such as concerts, exhibitions and events for adolescents
• Organizing schedules and managing volunteers
• Informing customers about events
• Maintaining contact with different target groups, clients and volunteers, adolescents and adults
• Carrying out administrative tasks
• Managing files and documents
• Maintaining contact with the press to publicize the program of the cultural center
Training
Present: Francisation en ligne
Specialised module online in: administration, law and business
Offered for free by the government of Canada, Department of Immigration and
Cultural Communities
01/24/2013: Certificate of Achievement
Reading Plans - architecture
Contech bâtiment
04/17/2013: Training Certificate:
Basic training for the Program: Residential Adaptation
Corporation of Montreal Housing
1999 – 2002 Bachelor Degree: Business Communication and Management
Training in communication management, option corporate communications
Plantijn Hogeschool, Antwerp, Belgium
2009: Certificate of participation
Session on the socioeconomic realities in Quebec
Foundation Ressource - Youth, Montreal, Quebec
2009: Certificate of participation
Session on cultural behavior in employment
Department of Immigration and Cultural Communities
Activitiesand interests
Dance, music, travelling, theater, cinema and reading
References available upon request