1. Dear hiring manager,
Referring to the advertisement ,I would like to be considered for the mentioned job in your
respective organization.I am a male Zambian citizen,holder of Diploma in Computer Systems
Engineering and Hardware Maintenance and Certificate in Information Systems.Currently I am
working for Airtel Zambia under Tech-mahindra as Customer Care Associate.I have attached my
curriculum vitae which contains all my relevant information and my referees can be contacted
on the mentioned numbers in my curriculum vitae.
Your consideration would be highly appreciated.
Yours faithfully,
Gilbert Chileya
CURRICULUM VITAE (CV)
Position Title and No. Customer Care Associate
Name of Expert: Chileya Gilbert
Date of Birth: 1st
May, 1981
Contact: 0977590648/0950420648/0977346570
E-mail address gilbertcmalama@yahoo.com/gilbertcmalama@gmail.com
Religion Christian
Sex Male
Marital status Single.
Country of Citizenship /
Residence
Zambian
EDUCATION: BACKGROUND
Institution name Munali High School
Date from( month/year) to ( month/year) 1998
Degree(s) or Diploma(s) Obtained Grade nine - Certificates.
Institution name Munali high school
Date from( month/year) to (month/year) 2001

2. Degree(s) or Diploma(s) Obtained General Certificate of Education(G.C.E)
Institution name Evelyn hone college
Date from (month/year) to (month/year) 2004 December
Degree (s) or Diploma(s) obtained: Certificate in Information Systems
Institution name Evelyn hone college
Date from (month/year) to (month/year) 2008 December
Degree (s) or Diploma(s) obtained: 1st
Diploma in Computer Systems Engineering
and Hardware Maintenance
Institution name Torres Advanced Solutions
Date from (month/year) to (month/year) 2012 February
Degree (s) or Diploma(s) obtained: U.S Embassy Local Guard Force Training
Certificate- Techniques relating to
Security
PROFFESSIONALAND PERSONAL OBJECTIVES
.
To be a highly competent individual in my respective career and apply my skills in a
positive way therefore contributing to the growth of the information technology industry
and the organization in which I may be employed. Communicates well and fluent in
English, Nyanja and Bemba. Good in leading and motivating others and enjoys
working with a wide range of people. I have an outgoing personality and
determination to succeed. Consistently so as to achieve organizational goals and
objectives. I take great pride in seeing a task through from start to end using
initiative and creative approach, highly willing to learn from others and integrate
my ideas with great ideas which are critical to enhance development.
EMPLOYMENT RECORD RELEVANT TO THE ASSIGNMENT:
Period Employing organization
and your title / position.
Country Summary of activities performed relevant to
the Assignment
2010-2011 Petroda(Z)Limited
Fuel Attendant
Zambia
• Selling of Petroleum Products
Including Fuel Oil etc
Special Attributes

3. For references:
Mr. Joseph Banda
Human Resource
Manager
Petroda(Z) Limited
P.O. Box 35479,
Lusaka
0955-869703/0965-
869703
• Able to perform Data processing
quick and efficiency
• Able to install various Computer
software including operating systems
• Knowledge in various Call Centre
Computer Systems
• Able to trouble shoot and fix
Computers
• Able to work for long and night
shifts
• Able to work in a busy environments
and meet Company targets
• Proven knowledge in Security
• Good command of oral and written
English
Period Employing organization
and your title / position.
Country Summary of activities performed relevant to
the Assignment
2009
January
Chill Masters Limited
Assistant Technician
For references:-
Mr. Chungu Chalwe
0969-875147
Zambia • Helping in Mounting and Servicing
of Air Conditioning Units and
Refrigeration equipment
• Performing of other general Duties as and when
required
Employing organization
and your title / position.
Country Summary of activities performed relevant to
the Assignment
2005
August to
2007
August
Simba Milling
Mill Assistant
For references
Mrs. Ruth Mwale
Human Resource
manager
0977-
916599/0211288544/45
• House Keeping of the Mill Plant
• Inspecting of the plant and reporting
of any fought to the Senior Miller
• Running of the intake part of the
plant
• Performing other general duties and
when required
Period Employing organization
and your title / position.
Country Summary of activities performed relevant to
the Assignment
2012 to
Date
Airtel Zambia under
Tech-Mahindra
Customer Care
Zambia -Handle customer inquiries both
telephonically and by email
- Provide customers with product and

4. Associate
For reference:-
Mr. Royd Mundongo
Team Supervisor
0978980689
service information
-Follow up customers calls where
necessary
- Document all call information
according to standard operating
procedures
-Manage and resolve customer
complaints
-To escalate customer complaints to
relevant departments
Language Skills;
English: Excellent in speaking, excellent in reading and excellent in writing.
Nyanja: Excellent in reading, excellent in speaking and fair in writing.
Bemba: Excellent in writing, excellent in speaking and excellent.
Certification:
I, the undersigned, certify that to the best of my knowledge and belief that, this CV
correctly describes me, my qualifications, and my experience,